Hotels in South Reno, Reno

Stayed here on a business trip to the United States. Overall it was pretty good. The kettle I brought with me couldn't be used because of the different voltage. Health: OK, acceptable Facilities: relatively complete, okay Environment: The environment is very good Service: Not bad

Hotel was under construction when. Pool was packed but it’s a nice environment. Staff was friendly. Also they had a nice arcade for kids. Overall my stay was enjoyable.

This was an unplanned trip for medical reasons and after long days at the hospital with a loved one this hotel had just what we needed. The food was good, the service was great, everything was really clean, and the new gym was exceptional. I would absolutely recommend. Michael at the front desk was friendly in the mornings, Danielle at the bistro was so positive & energetic that it was contagious, and Kevin in the restaurant overheard my daughter saying she thought she might like a grilled cheese & soup for dinner and he ducked out to start warming soup for her- just in case!

This place has been our home for two weeks every July since 2018. It has completely gone downhill. The staff is the rudest staff I've ever encountered at a Marriott. (Joanna (or close to this name) . They, including maids are extremely unhelpful and should not be working in hospitality. We encountered HOMELESS PEOPLE OUTSIDE THE HOTEL AND INSIDE THE HOTEL. I am a woman and was taking the stairs one afternoon, and there sits a homeless man inside the stairwell on a step. I screamed and ran back down to the first floor, out the door and to the front desk. The girl would NOT bother to help or call the cops. She said we could call the cops if we'd like. Really??? Wow! Never felt so scared and disrespected at a hotel like this in my life. We called corporate office and they could have cared less too. The rooms aren't as clean as they used to be. We found lot's of dark long hairs in our sink and shower. Very gross and disappointing because this place isn't cheap. We would NEVER stay here again. Homeless inside and outside a Marriott or any hotel for that matter is completely unacceptable. K. Oliszczak

Hotel was convenient to the Highway and easy to get to. Establishment was clean and fresh. Our room was clean, quiet, and confortable. Parking was on the tight side and there were only 3 handicapped spots that I observed. On the not so great side, staff was next to impossible to locate. THe front desk was a ghost town most of the time, The very small morning coffee and snack operation was a small cart locatedt next to the front door. If you did not get there withing 30 minutes of it opening, better luck next time. For the cost, this was not a good value and I could not reccomend it as there was really no offset for the extra cost.

This is one of my favorite places to stay in Reno. I usually stay here about 9 days out of the month. I am most impressed by the price and the quality of their rooms and amenities (breakfast, pool & gym); it's like being at home for me. The staff here is very friendly and accommodating. One person in particular is Jessica. She's always greeting with a smile, helping with getting room service and overall helps with some suggests of where to eat. I almost forgot about Victor too. Whenever, I need something to be fixed, he was there to provide professional service. I will continue to stay here because I feel comfortable, but also seeing people like Jessica and Victor makes it an inviting place to stay! See you all again in May.

The Hilton resort hotel feels very new, the front desk service is very standardized, breakfast is OK, the room is clean and feels large, the facilities are complete, I recommend everyone

sorry I will not stay here again. understaffed front office. dificult for disabled to get around. noise from other guests. water leak in floor. deposit required USD$100 do not think this was listed on web page. old facility with attempt to upgrade. would be more value at half the price.

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.