I stayed in this hotel before, but I have to give a bad review this time, I don't want to give a single point!
The location is close to the train station, which is the biggest advantage. All the bad reviews are for the service. The service at the front desk is obviously inadequate. The room card is thrown directly to the guest, which is unprecedented. Even if it is not handed over with both hands (as a four-star hotel, it should be normal), at least it will not be thrown directly to the guest, especially the hotel manager (the so-called Mr. Wang, whose name is unknown). The service attitude is quite stiff. If you can't do a good job in service, please leave this industry. Many industries can be very tough, but the service industry is not. What a big official power! Kaiyuan Hotel's management is really not right. I will not stay in this hotel again in the future!
The cleaning aunt must be praised. She has a sense of service when she looks up and down (please apologize for accidentally hurting the cleaning aunt with the rating). I hope that during the hotel training, the so-called Mr. Wang will humbly learn from the cleaning aunt's service attitude!
Original TextTranslation provided by Google