Best Hotels in Santa Marta

The hotel is fine, with the effects of old age, such as the air conditioning control in some rooms does not work, the food is not varied, but acceptable according to the situation in the country, which is really annoying, it is that there is no air conditioning in the hotel, except in the rooms and in the restaurant, in the middle of summer the temperature makes the environment stifling. All the staff go out of their way to serve you, very friendly and very helpful, the lady who has quality care, very concerned and very receptive, and willing to solve things. Really, if at some point something made me forget about the heat, it was everyone's treatment of it.

Please note this is not sanctuary, on trip.com you think you are booking sanctuary, but it is the normal grand memories. Other than that it's nice, nice staff and the food was pretty good. Would recommend just pay attention to the name, this is wrong at trip.com, you book the normal grand memories.

May 17th - 31st This was my 8th time staying here I believe and it certainly did not disappoint. The WIFI internet was decent and available all around the resort! The food was good and acceptable. Ice cream and desserts were the best. The hamburgers were a pleasant surprise with their local condiments! The late night sports bar and grill was the place to be. Air conditioned room with sports tv, pool tables, drinks, and a grill. As long as one visits Varadero to have fun, nobody will be disappointed. It's a utopia, that's all there is to it! Please upgrade and renovate the bathrooms! Tips: - Bring your own toilet paper, candy, sauces, condiments, foaming hand soap, bathtub and shower cleanser, scrub pads, soap bars, razors, shaving foam, - Take a visit to the International bank downtown Varadero to exchange CDN or US dollars into Pesos. Easier to spend with tipping and local restaurants with Pesos. Both have both currencies just in case. - Repeat guests: ask for an extension in your room past check-out time if you need. It should be free if you are a repeat guest.

It was a different experience, I always travel with my family but this time I decided to go to rest and be alone with my partner, which was a bit difficult for me due to different episodes I had at the hotel. As for the service of the waitresses and shop assistants, it is very good, they really make an effort to talk to the clients and make them feel like family, the cleaning is quite good, but I must say that in terms of the food it leaves a lot to be desired, most of the Cold times, without dressings to season salads or vegetables, hot juices and without sugar, there was not a day when there was butter, mayonnaise, or any other sauce to accompany food or breakfast. There is no small oven to heat a toast or a piece of bread, the lousy presentation, if I am honest there was not a day that we ate well and that is mainly due to the little management by the managers, the rather superficial supervision and the justification with all the problems that there are right now in Cuba. Serving a hot dish or a cold juice goes beyond the scarcity that there may be. The towel service for the pool practically does not work, we were waiting all day to be able to get the towels and be able to bathe, when we complained the towels appeared immediately, Unfortunately they tend to justify what was wrong with all the economic problems that exist and that we all know. You pay for a 4-star hotel and receive 2-star service to a great extent.

Great hotel! Booked a sea view room, room 4309, the beach faces the golf course. The room was ok, nothing special, but very comfortable, clean, with balcony terrace. My stay was in early November 2021, when the country of Cuba was just starting to reopen for tourism. There are not many tourists, but there are already many tourists, especially from Russia and Canada. Check-in was fairly quick, check-out was quick too, not being asked to wait. I really like the beach in the hotel yard, the beach is clean, well maintained and the sand is beautiful. The facilities for sunbathing are also good. Also, I love the swimming pool, it's not huge but in good condition, great for swimming or relaxing. Now, about the food: I would rate it a 9 out of 10 for a hotel in Cuba and a 7.5 for international. I was amazed by the all you can eat service, very complete and delicious, very special for the Cuban situation. The staff are very friendly and helpful. Unfortunately I only stayed one night. I hope, I will be back here again soon. Greetings from Indonesian citizens who immigrated to eastern Cuba. Incredible hotel! Reservé una hahahación con vista al mar y obtuve la hahabitación 4309 con vista a la playa frente al campo de Golf. Lahabacion están bien, special tones, pero muy cómodo, limpia y tiene balcón terraza. El tiempo que estuve, a principios de noviembre de 2021, cuando el Cuba apenas comenzaba a reabrir el turismo. El número de turistas no es demasiado, pero ya hay muchos turistas, especialmente de Russia y Canada. El proceso de registro es bastante rápido y el proceso de salida es muy rápido, sin necesidad de esperar. Me gusta mucho la playa a la que se puede acceder directamente desde el patio del hotel, la playa está limpia y bien cuidada, hermosa arena blanca. Las instalaciones para tomar el sol tambien son muy buenas. Además, disfruté de la piscina, que no es muy grande pero está en buenas condiciones y es agradable para nadar o simplemente para relajarme. Sobre la comida: para un hotel en Cuba, lo califico con un 9 sobre 10 y para la clase internacional le doy un 7.5. Me sorprendió el servicio de todo lo que puedas comer, que fue bastante completo y delicioso, muy especial para las condiciones cubanas. Los empleados son muy amables y están felices de ayudar. Desafortunadamente me quedé solo 1 noche. Espero volver pronto para quedarme aquí. Saludos de ciudadanos indonesios que trabajar al este de Cuba.

the weather was incredible,sunshine all week long,the mattress was really bad but thank god ana teresita (public relation) was there coz after i complain about it,she found me a better room and a good mattress,thanks ana teresita for your good service,she is a really nice lady.the beach is incredible...long and wide and clean.for the food...its cuba but you always find something to eat.my maid was great too but i forgot her name,juan carlos (luggage) and felix (doormen) are really nice people.i will go back again

I like the breakfast buffet, it had a variety of choices. The food is good. No hairdryer in the room. The hotel location is quite noisy at night, there is clubs nearby.

The customer service is very good, a lot of attention, the food is excellent, the hygiene of the place is very, very good and given the circumstances with the Covid excellent they have hand sanitizer in all the places the protection of the excellent employees, we had to be with 😷 all the time inside the hotel except at the pool and on the beach and at the time of being at the bar making orders as in the buffet, the workers were the ones who put whatever you wanted to eat on the plates so as not to have any contact with the Food, very good experience with everything and excellent specialty restaurants. We had a very good experience and even more so with the situation we are going through. Thanks to all the hotel workers for these good days we spent

This is the second time I made a reservation for my family as I cannot travel to see them and my own experience here a couple of years back was extraordinary! The service in this hotel is unheard of! They are just to kind! All of them..just angels! For those who haven’t visit, this is one to give it a try…I promise you won’t regret it…aaand cannot even start mentioning the cost effectiveness of this one! You have all type of activities available, and Great food….This is what value for money is meant for ❤️❤️❤️❤️ besitos a todos en el staff! Gente increíble!

Over all a very good vacation at a good resort. Resort has been up dated, and hotel is clean. People complaining are obviously looking for imperfection’s. Pool area is amazing. A great place to meet people and spend an hot sunny afternoon floating around. Pool bar staff are fast and efficient and run off their feet with thirsty guest. Yes pool is shallow but still fantastic. The beach is main reason we come but due to high winds became pool people this trip. Food, For Cuba it was ok. Some dishes really good, others luke warm and little flavour. However with limited supplies they did a good job. None of us went hungry and could always find something. Snack bar you could always get a burger or a plain chicken sandwich. We also enjoyed the location of the beach bar restaurant. Lunch was a smaller buffet . We had a massage and would definitely do again . The guest was a mixture of age groups. Some very loud and obnoxious. Lots of different areas to sit and enjoying evening cocktails, play cards or sit and chat. Bring seasoning, ketchup or what ever, your own towels , drinking cups, snacks and your set. Thank you to all the hard working Sol staff for a great vacation. I wish I did not have to leave tomorrow. .