Hotel Casa Zañartu

The staff was very helpful. They even printed our boarding pass, made phone calls for us and were extremely patient and polite. The room was large, well decorated. The breakfast was complete and serbes in a lovely patio

Things I liked about this property: first and foremost, the staff was AMAZING! So very helpful and super friendly. They truly try to help with everything. Securing taxis or other transportation, food and things to do recommendations, and help with directions. Most but not all of the front desk staff is English speaking. The property itself is beautiful. The hotel is a historic building with lots of wood floors and gilded mirrors. Very attractive. Things I disliked about the property: no air conditioning and not a super safe area after dark. We were in Santiago in summer proper. It was 92F. Therefore, it was very hot in the rooms. The hotel has portable coolers to put in the rooms, but they are not super effective. They are much better than nothing, and they definitely take the edge off, but they are not AC. You also have to put down a $100 deposit to have one in your room which you get back assuming you don't break the machine. The weather does cool down at night and you can open the windows, but it is loud in the city, so sleeping with the windows was not an option for me. This hotel is located very near the city center, so during the day the street is bustling with lots of people. After dark, it's a bit scarier. Even during the day, one local cautioned us to not go a certain way around the block because there were "Robbers and pickpockets" that way. If you stick to daytime hours in the populated areas, you are good.

Great location near the city center within walking distance of the plaza del armas, Brazil barrio, and Cerro Santa Lucia. Staff are very friendly and accommodating. There is a restaurant right on site. It’s a beautiful building with golden framed pictures of all the presidents. Colonial historic building.

Location near city center. Staff service is very good. Cleanliness is average. No fridge in room but there is a common fridge near reception. Breakfast is also average.

The staff is by far the best of any ive ever stayed at (and i travel alot). They speak some english and go way beyond in their effort to make your stay perfect. The building is so beautifully persevered antique..the parque flooring is breathtaking. Yoga right next door in as iconic building. Its people that make a place and the staff from front desk to dining are stellar. You will feel at home at Casa zanartu..wonderful

This hotel is located in what it used to be an old very large private house built in the late 1890's. Of course it is no up to the 21st. century. Our room was on the second floor with no elevator. I am incapacitated so I went up to our room with help from two staff members, and stayed there until the time to go to the airport the next day. The room is not air conditioned, so we had to the windows open to get some air. The bathroom is tiny and you have to be a contortionist to get in and close the the door, no toilet paper holder, so a roll was left on top of the toilet water tank. Only one towell holder, so the other towells were left on the beds. Don't forget the towells before getting in to the bathroom. Be carefull about what you need, because there is no telephone to call the front desk. Well, I guess you get the picture.

Staff is extremly kind and helpful , excellent location 5 minutes walk from Plaza Major, spacious room.

Good location near tourist areas. Breakfast consists of a ham and cheese sandwich and small cup of cereal and yogurt. Cleanliness is average. No fridge in room but there’s a refrigerator in the common area. Front desk service was excellent.