Renaissance Santiago Hotel, Santiago, Chile – Staff stealing!
Santiago is a beautiful city with warm and welcoming locals. However, I never expected to experience theft at the Renaissance Santiago Hotel. I had two items of clothing and a pair of shoes, purchased in the US, along with the receipts, all in one bag. The night before checking out, when I was packing, I discovered they were gone. I called the front desk, and they simply said, “Got it,” but I received no follow-up by the next morning. When I went downstairs to confront them in person, all the front desk staff hid in the back room and refused to show themselves.
I contacted the embassy, and they informed me that such incidents have been happening frequently recently. They said they could assist if I reported it to the police, helping to review surveillance footage, but warned that the hotel might refuse to cooperate, claiming the cameras were off. We were in a hurry to catch our flight and couldn't afford to waste any more time, so we had no choice but to accept the loss. I want to warn everyone: always lock up your valuables—even though two pieces of clothing and a pair of shoes might not be considered 'valuable' to some.
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