Mangrove Tree Resort World Sanya Bay - Kapok Reviews

We had a very pleasant stay at this resort, thanks for the room upgrade from Anna and nice service has been provided by her. The resort is huge with good facilities and there are a lot of restaurants to choose with fair prices. There's also a shopping center, Starbucks, KFC, a food street and 24 hour convenience store inside the resort which provide everything you need. The plus was the daily free daily to the water park with the wave pool that my kids enjoyed very much, would love to stay again.

Very good location near the airport and lots of shopping stores around

I had fairly high expectations when I got to this location, but unfortunately the standard was fairly low. It might be due to the fact that covid has affected this area. The maintaining of the hotel wasn't great. Our bathroom door was broken, the sofa pillows had dirty spots on them, the pool chairs are all covered in dirt, people were smoking in the elevators not taking it into consideration that there are a lot of kids here, and other people that doesn't want to inhale smoke for that matter.. I spoke to the reception about the smoking and they Confirmed it isn't legal, but they didn't have anyone to take care of the matter so nothing they could do if someone were to smoke. The swimming pools around as well as in the water park were all very cold, a lot of dirty pools in the water park too. Because of the cold unpleasant to swim unless it was very sunny. The Breakfast was a disaster. Too crowded with people and just very basic chinese food. We ended up only eating raw vegetables and fruit the one time we went. We were also told a bedrail or a crib would be arranged for our daughter, but that didn't happen. We ended up using the sofa in the room to create some sort of barrier to assure she wouldn't fall out the bed and hit the hard floor. The Restaurants around at the time all took 40 minutes or more to serve us anything, repeatedly forgetting drinks and dishes, despite the fact that there was barely any people there. The portions are fairly small as well and quite pricy considering. We ended up just ordering online instead from other restaurants. It was nice our Daughter had a big play place to enjoy at least, the large one they have on site indoors. Besides that, I do regret choosing this location. It was for our Daughter, but unfortunately not much around she could enjoy properly. The smell of urine when you walk around is a bit off putting as well, many kids pee on the streets, as well as right next to the roof top sandpit. I Understand it's hard to control kids needing to go to the bathroom, but because of this it would have been nice if the hotel chose to raise the standard of their overall cleaning. Also a little bit inconvenient that the rooms only have one chair on the balconies. Fairly quiet when you're in the room, that was nice the least.

The hotel is conveniently located and quite big. The breakfast doesn’t have a very wide variety in terms of western food. There is a great food street near by and shopping mall on the premises.

Perfect Hotel, specially for families, many activities and options for kids and family.

Very nice location. Just a little bit far from the beaches. But the hotel accommodations are fantastic.

Long waiting at the reception 🤐, everything else was as expected. Big facility with entertainment and dining choices. We got an upgrade because our original room was overbooked.

Did not enjoy the rooms. They were dirty and had a strange smell.

This resort is a one-stop place. You have everything in one place. It has excellent amenities, from restaurants to shopping areas. It is also convenient for going places. The rooms are big and spacious. We love the overlooking view into the resort. The are many choices for morning breakfast. The only thing that we didn't like was the old scent of the room. I have to buy air spray.

Thank you dear staff members for providing individual service. I really liked the hotel. The view and the room were amazing.

Excellent hotel for it's price. The room was top quality. Service was very good. buffet breakfast was very good. Facilities such as restaurants, swimming pools, activities etc were all very good too.

All the pools were closed except for one very dirty pool. Same for the water park, only one baby pool was open. The main attraction, wave pool was also closed. Great breakfast, lots of restaurants including a food street. Lots of places for cocktails. Huge but quiet. Wonderful ambiance. Very clean and beautiful garden and architecture

First I would like to thank Elan and Jack (front desk staff) for the very professional and excellent check in. The package including water park and one meal is an amazing deal, but, don’t choose dinner buffet because the food is horrible, which means all cheap foods in the buffet, and very limited desserts options. The room is very spacious and super clean and the view in the balcony is fantastic. I had an excellent stay and I will return soon .

Very nice!!