Guest User
February 12, 2026
This was a truly terrible stay. I feel like I completely overpaid for this hotel. First, why can't the check-in systems for buildings A, B, and C be connected? And if check-in is only in building C, why isn't that clearly marked on Trip.com? The hotel's own signage for buildings A, B, and C is also very unclear. The bellhop who helped with luggage was very unenthusiastic; I ended up carrying my own bags for part of the way. And why couldn't they help deliver them upstairs? While checking in, there was a male staff member right next to us who clearly wasn't busy and could have helped, but he didn't say anything. We had to wait for a female employee to finish with the previous guest before she could assist us. What kind of attitude is that? As soon as I booked the room, I contacted the hotel through Trip.com to request a room away from renovation noise. However, at check-in, they said there were none and that we had to specifically ask to switch room types to resolve the issue. A hotel with good service should anticipate and resolve problems for guests without them having to ask, right? I booked a Trip.com package that included tickets to the family fun park. Since I was with friends this time, I asked if I could get something else instead of the park tickets, but the hotel said no. They were completely inflexible. The complimentary photo shoot they offered didn't have any female photographers – not very considerate. When I booked the hotel, there was no mention of a partial sea view. Why was that only brought up during check-in? After checking in, they said a butler would add me on WeChat, but it took a very long time for that to happen. Very slow efficiency. The complimentary fruit platter wasn't very fresh. And since they provided hard fruits like pears, shouldn't they proactively offer a fruit knife or ask if I needed one? Again, not very thoughtful. Since there's a washing machine in the room, why provide only one packet of laundry detergent? That's really inadequate. There was no instruction manual for the washing machine either, so when I encountered a small problem, I had to look it up myself. The washing machine also didn't have a drying function. The hairdryer was broken as well. Shouldn't the hotel inspect these things before guests check in? The TV was tiny, smaller than what you'd find in a chain hotel. The desk wasn't cleaned properly; I even saw sunflower seed shells left by the previous guest. Disgusting. The toothbrush cups also had unwashed residue inside. Absolutely repulsive. The toilet and the toilet paper holder were too far apart – very poorly designed. The charging port by the bed on the door side only charged for a short while before the plug became noticeably hot. I was worried it would damage my phone. The clips for the clothesline on the balcony were stuck, so the two loops couldn't be pulled apart. The Trip.com package offered a duty-free shop discount voucher, which required calling to make an appointment in advance. I called the hotel front desk as instructed, but the front desk said they needed to transfer me to someone else, and then they hung up on me after transferring. What was that all about? At breakfast, the cutlery dispenser had three chopsticks but no spoon. What's the deal with that? Finally, I have to say that when I booked the hotel, I wasn't informed about any ongoing renovations. When they told me during check-in, it felt like a classic case of a big business bullying customers. And this renovation has been going on for a long time, with noise even at 2 AM. Is that reasonable? I hope you can offer me fair compensation! Please call me.
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