Andrew
March 22, 2024
My wife and daughter were staying at the hotel for a swimming competition, firstly they were given room number, when the key didn't work they went back to reception to be told a completely different room number. Having been told on reception the age limit on swimming after 7pm was 13 years, my wife and daughter went down to the pool and were told my daughter couldn't swim as after 7pm it was adults only as they weren't insured, when back in the room the TV didn't work, having reported this on the app, no one came to sort the issue or even acknowledged the issues, my wife got on hands and knees and sorted it herself after over an hour. Then at breakfast my daughter was 13year so charged for an adult breakfast !!!