kimberlymL3656WF
August 2, 2021
I booked a three night stay at the Holiday Inn Express on Aurora Blvd in Seattle using credit card points on May 29. I drove to my destination on July 18 and the hotel was completely shut down, the signs were taken down and the parking lot closed off. I immediately called the nearest Holiday Inn and they were able to find rooms for my stay, however, they demanded I pay the full price. I’ve talked to multiple Holiday Inn employees and not ONE has admitted fault on behalf of Holiday Inn for not letting me know it was closed down. I was literally offered nothing despite there not being a place for me to stay. The employee, Ruth, told me I could only stay where I book - so in an abandoned building?! I ended up having to pay for other accommodations, which was incredibly expensive last minute during the summer months. This is by far the worst customer service experience I have ever received. I will avoid IHG at all costs. I did receive my credit card points back from my bank which definitely treated me with far more respect than IHG.