Vienna International Hotel (Shanghai Pudong Airport) Reviews

Response from Property: 尊敬的客人，您好！感謝您選擇入住維也納國際酒店（上海浦東機場店）並分享如此細緻的肯定。得知您對房間環境、服務體驗以及周邊餐飲推薦均感到滿意，我們深感欣慰。尤其是準時免費送機和便攜式早餐能夠為您的行程帶來便利，更讓我們倍感鼓舞。您的認可與推薦是對我們最大的支持，誠摯期待您再次光臨。

Response from Property: Dear Guest, Thank you for choosing to stay with us and sharing your pleasant experience. We were deeply grateful for the attentive and patient service provided by the driver who picked you up during your early morning arrival, and for the warm welcome, room upgrade, and complimentary breakfast voucher from our lobby staff. Your recognition is an affirmation of our team's work and a driving force for us to continuously improve our service quality. We sincerely look forward to your next visit and wish you a pleasant journey and all the best.

Response from Property: Dear Guest, Thank you for choosing to stay with us multiple times and for sharing your valuable experiences. We are honored to learn that you appreciated the richness of the breakfast, the warm welcome from the front desk team, the beautiful environment, and the overall quality of service. Your specific request for the shuttle service is a great convenience for your travels and is an affirmation and encouragement of our work. We will continue to maintain our meticulous and thoughtful service standards, striving to create a more comfortable and convenient stay experience for every guest. We sincerely look forward to your next visit.

Response from Property: 非常感謝您的點評，維子們激動萬分呢。正如您所體驗到的，當中每一個細節上都傾注了小維家各位夥伴的不懈努力與用心，能看到您的肯定，維子們就差熱淚盈眶了，喜歡就要常來哦，小維們勵志為您提供更優質的服務呢，祝您生活愉快~~

Response from Property: Dear Guest, Reading your message deeply saddened me and left me unable to calm down for a long time. First of all, please allow me, on behalf of the hotel, to sincerely apologize to you. The scene at the front desk you described severely crossed our service bottom line. We immediately retrieved the morning's surveillance footage and held separate meetings with the relevant staff. The language barrier and resulting communication difficulties caused you great misunderstanding and hurt, which seriously violates our long-standing service principles. Language barriers are not an excuse; our commitment to every guest is to provide warm and welcoming service. I am particularly concerned about your statement that "I have always felt this hotel is warm and hospitable"—this statement makes us both ashamed and heartbroken. You have given us a precious opportunity to correct our mistakes through countless wonderful moments. Even if you have decided not to stay, we earnestly request that you tell me more details via private message or email ([email address]), even if it's just so I can personally say "I'm sorry." We have witnessed your magnanimity and restraint. We hope you will be treated with kindness on your next journey.

Response from Property: 一路相隨，才有了一路的歡聲笑語，一路相伴，才有了一路的温馨浪漫；一路相護，才有了一路上的温情無限。感恩有你，維子的生命中出現了許多感動。

Response from Property: 尊敬的貴賓，感謝您的點評，您能用“性價比高”這麼高的評價來評論我們酒店，我們很是欣慰，我們會繼續努力做到更好，期待您的再次光臨，祝您生活愉快！

Response from Property: We've been to different places, seen different scenery, learned different things, and experienced different lives~~~ We're always traveling, always searching for a beautiful encounter, something that can accompany us through a unique memory~~~ Xiaowei is so happy to have met you, and so happy to have shared such warm memories with you in this city. Dear friend, come home often~~~

Response from Property: 尊敬的貴賓，您好！很感謝您在百忙之中抽出時間與我們分享您的入住體驗，並給予好評與支持。您的鼓勵就是我們的動力. 早餐有多個品種可供選擇.大廳有自助打印機，旁邊有家上海本幫菜，酒店設施齊全，有免費洗衣房和健身房 距離迪士尼樂園20分鐘車程且有定點接送到迪士尼.我們一定會一如既往的為每一位客人提供最優質的服務，期待您的下次入住。讓客人滿意是維也納人的共同願望，維也納浦東機場店全體員工，祝您事事順心，心想事成！

Response from Property: 維也納酒店是一個富有唯美古典的酒店，以古典的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵，我們會用心服務好每一位家人，期待和您的下次相遇。

Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.

Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.

Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!

Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!