Renaissance Shanghai Yu Garden Hotel on the Bund

Renaissance Shanghai Yu Garden Hotel on the Bund Reviews

Renaissance Shanghai Yu Garden Hotel on the Bund

No.159 He'nan South Road, Shanghai, ChinaView Hotel Details
Renaissance Shanghai Yu Garden Hotel on the Bund
Renaissance Shanghai Yu Garden Hotel on the BundRenaissance Shanghai Yu Garden Hotel on the BundRenaissance Shanghai Yu Garden Hotel on the Bund
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Renaissance Shanghai Yu Garden Hotel on the Bund Guest Reviews

4.6/5
Great
3171 review
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(3171)
Positive reviews(3070)
Reviews with photos/video(700)
Convenient location(533)
Easy to get around(473)
Close to metro(274)
Friendly front desk staff(273)
Perfect for kids(135)
Loved the night views(69)
Poor air conditioning(51)
Negative reviews(101)
SheilaT
City View Three Beds Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 19, 2024
We booked a big room with three beds for a group of 4. The room was really spacious, toilet was also clean and big with a bathtub and showering area. There was also a gym and swimming pool available. Subway train station is just opposite the hotel and Yu Garden is about 5 mins walk away. We really enjoyed our stay here and would definitely stay here again
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 9, 2024
We had an amazing stay. Perfect room, delicious breakfast and all the stuff very friendly and helpful!
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Anonymous User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
2 review
4.5/5
Great
Posted on Apr 14, 2024
Good location very near to Yuyuan Garden. Metro station is nearby. Hotel is a little dated but otherwise clean. Staff are increadibly helpful and professional. There was construction nearby during my stay and can be noisy at times. Construction activities usually goes on 24 hours. Nontheless, it is highly recommended.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Chanisa Panich
Premier Family Room - Multi-Person Occupancy
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The room is clean. Good location near Yu yuan Garden. Metro line 14 is opposite the hotel.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Anonymous User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
7 review
4.5/5
Great
Posted on Mar 8, 2024
My stay was quite comfortable! I was given a room overlooking Yuyuan which was nice!
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Good very good
Jonathan
Premier Family Room - Multi-Person Occupancy
Stayed in Dec 2023
Family
8 review
4.5/5
Great
Posted on Dec 20, 2023
Room was clean and quiet. Temperature was fine. We experienced a strange noise in the air conditioning unit overnight but the hotel fixed it the next day. We had to pay a premium for 2 x adults and 2 x children, it seems difficult to get a family room for 2 children in China, which is frustrating and costly. Room only had one smoke hood despite being advertised as a family room. Hotel was clean throughout and quiet. Breakfast had a wide array of options and good coffee. However, some of the food, such as eggs, was on the cold side as it was pre-cooked and left out on warming trays. The pool and hot tub were in a far worse condition than the photos on the website suggest, the hot tub didn’t work and the poolside area was cluttered and has rust around it. The pool could do with a renovation. Location was good for the Bund and metro.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Kay Gan
Premier Family Room - Multi-Person Occupancy
Stayed in Dec 2023
Family
4 review
4.0/5
Very Good
Posted on Dec 9, 2023
The Renaissance Shanghai Yu Garden Hotel offers a mixed experience that balances some exceptional features with a few drawbacks. The highlight undoubtedly lies in the breathtaking views from the rooms, which provide an awe-inspiring outlook, offering a glimpse into the vibrant cityscape. However, it's important to note that the building itself might show signs of age, which could be evident in the overall aesthetic and some facilities. The lack of amenities like self-service laundry might be a downside for guests looking for such conveniences during their stay. Nevertheless, the hotel's prime location opposite the wholesale mall is a considerable advantage for guests interested in shopping or exploring the local area. This proximity to a bustling commercial center adds convenience and opportunities for guests to immerse themselves in the city's vibrant atmosphere and culture. In summary, while the Renaissance Shanghai Yu Garden Hotel might have some limitations in terms of the building's age and absence of certain facilities like self-service laundry, its unbeatable views and strategic location opposite the wholesale mall make it a worthwhile choice for travelers looking to experience the vibrant energy of Shanghai.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Doug Schreiber
Deluxe Double Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Five stars. Check all the boxes! Subway very close. It’s a bit old and close to needing wa one updates and maintenance. For example the top floor pool showed signs of rust. But it is a big pool. Whirlpool power was low and not very hot.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Guest User
City View Three Beds Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Great experience, great location. Breakfast is really good. Staff went out of their way to help us, especially Tim at the navigator desk who helped me get train tickets when I couldn’t get it to work. Went above and beyond
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Guest User
Deluxe Double Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 26, 2024
We want to send this special gratitude to the front desk receptionist Mr. Xiao Mao (小毛)in helping us find the room we needed. We are two seniors with a light sleeping habit, and are happy to be able to stay in a quiet and scenary room thanks to Xiao Mao's patience. We are very impressed with his effort and level of professionalism. Thank you, Xiao Mao. ~ Sam S. from U.S.A.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Elicia Lee
Premier Family Room - Multi-Person Occupancy
Stayed in May 2024
Family
7 review
4.2/5
Very Good
Posted on May 22, 2024
Location is good, near to Cheng Huang Miao, next to the Cheng Huang Miao mall. Just cross the road is Yuyuan train station. Breakfast choice is quite good too. Staying for 3 nights, everything is quite ok, except for the last night, there was a loud knock on the door around 12+ midnight, not too sure what happen, maybe someone knock on the door wrongly.
Response from Property: Dear customer! Thank you for choosing Renaissance Yu Garden Hotel Shanghai and sharing your stay experience with us. We deeply apologize for not provide you with a satisfactory stay. Renaissance Yu Garden Hotel belongs to Marriott International Hotel Group. It provides international standard facilities and services, and strives to bring every guest the best stay experience. We will continue to do our best to do better. We hope this will not affect your love and confidence in us. We sincerely look forward to welcoming you again in the near future and witnessing our progress!
Anonymous User
Premier Family Room - Multi-Person Occupancy
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is big and comfortable for 4 adults. Breakfast spread is good, especially the western selection. Location is super good (walking distance to yu yuan) and mrt exit.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Pitjutha
Family Friendly Room
Stayed in May 2024
Family
2 review
4.2/5
Very Good
Posted on May 8, 2024
Good location, 5mins by walk to Yuyuan garden and food markets. 20 mins walk to The Bund and Nanjing Road. Hotel room is nice and clean.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
Guest User
City View Three Beds Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
If I can see the night view of 外滩,豫园 from my room. It was better.(view was not good) Yvonne’s service was very good.
Response from Property: Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!