CitiGO Hotel Shanghai Pudong International Airport

CitiGO Hotel Shanghai Pudong International Airport Reviews

CitiGO Hotel Shanghai Pudong International Airport

No.98 Chezhan Road, Shanghai, ChinaView Hotel Details
CitiGO Hotel Shanghai Pudong International Airport
CitiGO Hotel Shanghai Pudong International AirportCitiGO Hotel Shanghai Pudong International AirportCitiGO Hotel Shanghai Pudong International Airport
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1 night

CitiGO Hotel Shanghai Pudong International Airport Guest Reviews

4.8/5
Excellent
566 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All Reviews(566)
Positive reviews(560)
Reviews with photos/video(100)
Delicious breakfast(80)
Offers pick-up/drop-offs(78)
Perfect for kids(48)
Friendly front desk staff(39)
Close to airport(22)
Well designed(12)
Has play area for children(8)
Average lighting(5)
Negative reviews(6)
Karen
Guestroom (2 beds)
Stayed in Jun 2024
Friends
13 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Close to Pudong Airport. Airport transfer for early morning flight timetable is 5.30am, 8.30am only, if request 7.30am, need to arrange by own.
Mmmaggie
Guestroom (Double bed)
Stayed in Nov 2023
Friends
2 review
5.0/5
Outstanding
Posted on Nov 20, 2023
This was one of the nicest hotels of my entire trip! Clean, modern, and amazing room and building. Some of my fav parts of the stay was the spacious room + huge yet cozy bed, brunch buffet (that lasts until noon!), midnight wonton snack, open workspace with river view, free DIY laundry, super friendly staff, and location right next to the ancient town! Highly recommend staying here for a more interesting place to stay the night before a flight out from Pudong Airport!
Response from Property: Dear guests: Hello! Thank you very much for your satisfactory review. In addition to the free shuttle bus to Disneyland and Pudong Airport, we also prepare chicken soup wontons for you to enjoy for free from 22:00-23:00. welcome next time!
Guest User
Deluxe Suite
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 23, 2024
Beautiful hotel. We arrived early, the manager was very kind, allowed us to check in early and provided beautiful afternoon tea. Close by is a beautiful area and has lots of food around. Exceptional service from staff. Highly recommend the hotel.
Guest User
Family Friendly Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Spacious room and clean! We stayed here for a night as we are catching an early morning flight from pudong the next day. Staffs are friendly and provide warm bottles of water on arrival, also offer night supper at night.
Bruna Consentino
Guestroom (Double bed)
Stayed in Oct 2023
Couples
15 review
4.5/5
Great
Posted on Oct 4, 2023
We chose a no smoking room, but our room had a very strong cigarette smell. This is the only complaint.
Response from Property: Thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. About each of theA valuable suggestion we will share with the hotel management to find the shortcomings from the details, maintain the good aspects, and improveInsufficient. We always strive to create the perfect stay experience for our guests, and we believe that you will have a new experience next time you stay,We sincerely invite you to come again.
Guest User
Guestroom (2 beds)
Stayed in Feb 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 15, 2023
Stayed here for a short overnight before my flight. Great hotel with exceptional service (food order brought to door, late check-out). 100% recommendation.
Response from Property: Thank you for staying with us and recommend our hotel. We are very appreciated for ur comments and looking forward ur back. Regards!CitiGO Hotel Pudong Airport Shanghai
Guest User
Guestroom (2 beds)
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 28, 2024
This is a theme hotel with spacious rooms, rich breakfast until 12 o'clock, comfortable and clean beds, and warm service from the front desk staff. It is worth recommending!
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Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Friends
3 review
4.7/5
Amazing
Posted on Jun 28, 2024
The hotel is very good. The hardware and service are good. The only problem I encountered was the Internet TV. I watched it for a while and then went back to the room and it couldn't be connected. The engineering department came to see it but couldn't fix it. I don't know why. Everything else is very good👍
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Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Solo travelers
22 review
3.6/5
Posted on Jun 25, 2024
I have been discussing this Citigo for a while, and it was my first time staying here. I had high expectations, but after checking in, I found that it was not what I imagined. I was stupid and I didn't find my slippers. I chose to book it because it said that it was convenient to send to the airport when I booked the room. But after I got to the room, I called the front desk and asked, and they said there was one at 5:30 and one at 8:30, which was completely different from the time I chose when I booked. I thought, forget it, I'll get up early and go by myself. So I didn't bother to call again when I didn't find my slippers. It was really frustrating. When I booked the room, I saw that the benefits said that midnight snacks were included, but no one paid for it. I was instantly disappointed. I will never choose this brand store to stay in the future. The only amazing thing is that after I checked out today, the customer service actually called back, which is really good.
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Response from Property: Thank you for staying at CitiGO Hotel and giving us your feedback. We are very sorry that your stay did not meet your expectations. We sincerely hope to contact you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome you to visit again!
Guest User
Family Friendly Room
Stayed in Jun 2024
Other
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The room is very clean, the air conditioning is very powerful, it is very close to the high school entrance examination site, and it is very quiet to live here. There are notices in the lobby. The breakfast is very rich and the time is very long. You can eat from 7 to 12 o'clock, and it is very rich.
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Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travel. At your service
Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Couples
3 review
2.5/5
Posted on Jun 10, 2024
The second time I stayed here, I didn’t feel as good as the first time. The room I upgraded to felt like it hadn’t been occupied for a long time. I woke up with allergies all over the body the next day. It was the first time I stayed in a hotel because I had allergies and felt uncomfortable all over.
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Response from Property: Hello dear guests! We are very sorry that your stay was not satisfactory. If you are not satisfied with the room during your stay, you can call the front desk 24 hours a day. The hotel rooms will be disinfected and dusted every day and the windows will be opened for ventilation. Regarding linen hygiene issues, hotel linen is It is sent to the hotel for use after cleaning and high-temperature disinfection by a specialized washing company. Since everyone's skin is different, you can fully use it to ensure the hygiene of the linen. If you have a chance to come and stay at the hotel next time, please feel free to contact us if you have any questions. Dial "0" to call the front desk. All the staff of this hotel sincerely apologize for the complete dissatisfaction this has caused you. welcome next time!
Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The shuttle service between Pudong Airport and Disney is very convenient. The handsome receptionist gave me an iced Americano when I left.
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Response from Property: Dear guest: Hello! Thank you very much for your support of CitiGO. Your satisfaction is the direction we have been working hard for. We not only provide an extra-long buffet breakfast from 7:00 to 12:00, but also prepare warm and free midnight snacks of chicken soup wontons from 22:00 to 23:00. There are also free shuttle buses to Disney and Pudong Airport. If you need a shuttle bus, you can call the front desk one day in advance to make a free reservation. The hotel parking lot is free for guests during their stay. When you leave the hotel, you need to register your license plate number at the front desk to travel for free! Looking forward to seeing you again
artha233
Guestroom (Double bed)
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
I have stayed in many hotels, but this hotel must be one of the best I have ever stayed in. The staff is warm and friendly, giving people a home-like feeling. The room is clean and tidy, and the bed is soft and comfortable. Not only that, many things in the room are very modern facilities, the wireless network signal is also very smooth, the cleaning aunts are also very warm and kind, the buffet breakfast food is very varied and complete, and the taste is very delicious. The cost-effectiveness is very high, and the shuttle bus is very convenient. The free supper at night is also very good. Recommended praise
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Guest User
Family Friendly Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 30, 2024
The service was really good. We booked a shuttle bus for the next day's Disneyland. It departed at 7:30 in the morning and returned at 10:10 in the evening. It was very convenient. The breakfast was delicious, with milk, soy milk, coffee, etc. There were many varieties and the taste was great. There were also free midnight snacks of wontons. It was really comfortable to have a bowl of hot wontons after coming back from Disneyland.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support of CitiGO. Your satisfaction is the direction we have been working hard for. We not only provide an extra-long buffet breakfast from 7:00 to 12:00, but also prepare warm and free midnight snacks of chicken soup wontons from 22:00 to 23:00. There are also free shuttle buses to Disney and Pudong Airport. If you need a shuttle bus, you can call the front desk one day in advance to make a free reservation. The hotel parking lot is free for guests during their stay. When you leave the hotel, you need to register your license plate number at the front desk to travel for free! Looking forward to seeing you again
Guest User
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 27, 2024
The room is clean and quiet. The front desk lady and brother are very nice. The driver who sent us to the park and picked us up at the airport is also good. 👍 Special praise for the night shift on the 25th. It was a very satisfying experience. The hotel also upgraded us.
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Response from Property: Dear guest, thank you for your encouragement and affirmation! What we pursue is to move customers. "When customers are in trouble and need help, the opportunity to move customers comes." The service brand of "family love" has persisted for N years and has remained unchanged because of your recognition and encouragement. , we will pass it on to all employees, this is our greatest reward, and we will work harder! welcome next time!