JI Hotel (Shanghai Hongqiao Gubei Fortune Center) Reviews

Response from Property: We are delighted that your unexpected stay brought you such a pleasant surprise. We are also pleased that the hotel's location perfectly suits your needs, offering convenient access to errands, subway access, and easy access to nearby parks, green spaces, and cycling destinations. We look forward to your next visit and hope you will continue to discover the beauty of the surrounding area. We look forward to welcoming you back to our hotel.

Response from Property: We are delighted that the efficient and enthusiastic service from the front desk staff, the quiet room, and the cleanliness ensured a comfortable two-night stay. We also thank the cleaning staff for their positive feedback. Regarding the occasional sluggish response of the "Hello Huazhu" smart voice assistant in the room, we will forward this to the engineering department for inspection and adjustment to optimize the user experience. Thank you for your detailed suggestions, and we look forward to your next visit!

Response from Property: 尊敬的賓客，非常感謝您這份滿滿的好評！很高興您一如既往認可我們酒店，也欣喜乾淨舒適的客房、便捷的智能聲控設施、愜意的背景音樂可以給您帶來美好的入住感受。同時十分感謝您對酒店交通區位以及營養美味自助早餐的肯定。我們會繼續保持現有的品質，用心打磨客房細節與餐食服務，努力守護每一位賓客的旅居體驗，期待您再次光臨，祝您一切順遂！

Response from Property: Dear Guest,Thank you for sharing your stay‑experience with us. We sincerely apologize that the Superior King Room failed to meet your expectations.We are sorry that you found the room space cramped. Each room type has its official published floor area. Regrettably, this room type did not suit your travel needs for two guests. We will review our procedures to ensure guests receive the exact room type they booked.We offer our sincere apologies for the faulty air‑conditioning and residual smoke odour in the guest room. Our Engineering and Housekeeping teams will carry out a comprehensive inspection to resolve these issues thoroughly. We also apologize for the long check‑in waiting time despite your early arrival.We regret that this stay undermined your previous positive impressions of our hotel. We highly value your long‑standing recognition of the Ji brand. We will earnestly improve our service details and look forward to welcoming you back for a pleasant stay in the future.

Response from Property: Thank you so much for your recommendation! We are delighted to hear that the room was comfortable, great value for money, and conveniently located near the subway. We will continue to maintain the quality of our rooms and provide excellent service, and we look forward to seeing you again.

Response from Property: 很高興您認可我們的服務、環境衞生以及地理位置。我們會持續做好細節，期待您再次入住，祝您一切順利

Response from Property: Dear Guest, thank you so much for your thoughtful review! We are delighted that you were satisfied with the classic All Seasons ambiance, clean rooms, and comfortable bedding. The excellent soundproofing ensured a restful night's sleep. The gym and laundry room with a tracking system are amenities specifically designed for business travelers, and we are pleased to have met your needs. Thank you also for your positive feedback on the front desk service. We look forward to your next stay in Shanghai; we are always ready to welcome you.

Response from Property: Dear Guest, thank you sincerely for your detailed review. We are delighted with your positive feedback on the room environment, housekeeping service, location, and breakfast. Due to building planning limitations, the number of rooms with exterior windows is limited. Please inform us of your room type preference when placing your order. Regarding your concerns about inconsistent breakfast portions and long wait times for the delivery robot, we will conduct internal service standard training, optimize equipment operation and scheduling, and continuously improve your stay experience. We look forward to welcoming you again in the near future.

Response from Property: Dear Guest, thank you so much for your positive review! We are delighted that your clean and tidy room, attentive service, and tranquil environment provided you with a comfortable stay. A peaceful and relaxing atmosphere is always what we strive to create for our guests, allowing you to fully unwind during your travels. We will continue to adhere to our hygiene standards and improve our service details, and we look forward to welcoming you back with your next booking. We wish you all the best.

Response from Property: Dear Guest, thank you so much for your detailed and thoughtful review! We are delighted that you appreciated the hotel's excellent location, brand-new and clean rooms, quiet and comfortable environment, and comprehensive facilities. The front desk and all staff members are committed to providing attentive and considerate service and diligently performing our daily duties. We will continue to maintain the guest room facilities, strictly control room hygiene, ensure a quiet environment, and continuously improve our service details. We look forward to your next stay and wish you a pleasant stay.

Response from Property: Thank you so much for your high praise! We are delighted that you were so satisfied with the room environment. We will continue to maintain the quality of our rooms and pay attention to every detail. We look forward to your next stay!

Response from Property: Dear Guest, thank you so much for choosing our hotel and leaving such a detailed and wonderful review! We are delighted that your stay exceeded your expectations. The hotel is located in the heart of Gubei, adjacent to Yili Road Station on Metro Line 10, providing convenient access to the Hongqiao Transportation Hub. We are committed to maintaining the cleanliness and facilities of our guest rooms, providing meticulous service in every aspect, and offering comprehensive amenities such as a fitness center and laundry facilities to meet the diverse needs of business travelers. Your positive feedback is our driving force, and we look forward to welcoming you back to Shanghai. We eagerly await your next stay!

Response from Property: Dear Guest, thank you so much for your detailed review! We are delighted that you were so satisfied with the clean and quiet room, the attentive and efficient staff, the comprehensive and reliable facilities, and the convenient surrounding amenities. The meticulous cleaning of the room, the excellent soundproofing and lighting, the comprehensive security, and the prompt service are all aspects we focus on improving daily. We are honored to receive your high praise. We will continue to maintain our current service standards and look forward to choosing us again on your next trip. We wish you a pleasant journey!

Response from Property: Dear Guest, we sincerely apologize for your review. We are deeply sorry that the noise from the construction upstairs disturbed your rest. The construction is an external project of the building, and its noise has a strong penetrating power, which is more noticeable in mid-to-high-floor rooms. This is an external factor beyond the hotel's control. We have been proactively communicating with the construction team, urging them to take noise reduction measures and regulate their work hours to minimize disturbance to guests. We are delighted that you appreciate our convenient location. The subway, nearby restaurants, and smooth transportation make your travel easier. If you make a future booking, please inform the front desk in advance to avoid floors affected by noise, and we will do our best to arrange suitable rooms for you. Thank you for your understanding and feedback. We wish you a pleasant stay.