High Mountain Resort Shangri-La Reviews
High Mountain Resort Shangri-La
Nishi Village Napa Lake Web celebrity round lake road pang, Shangri-La, ChinaView Hotel Details
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High Mountain Resort Shangri-La Guest Reviews
4.7/5
Amazing
544 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All Reviews(544)
Positive reviews(520)
Reviews with photos/video(260)
Loved the view(193)
Classy environment(99)
Large rooms(59)
Quiet & comfortable(40)
Offers pick-up/drop-offs(36)
Too many mosquitoes(21)
Perfect for kids(15)
Tasty dinner(7)
Negative reviews(24)
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
5 review
Very Good
Posted on Apr 3, 2024
have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi
room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able
to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they
don't have any western chef ... breakfast is purely Chinese dish nothing special for me.
location is not convenience if you doesn't have your own transport .
Response from Property: Dear guest: Thank you very much for choosing Shangri-La Shangri-la Hotel and leaving us such a valuable review! We are honored to provide you with excellent service and comfortable accommodation. Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We know that the support and trust of every customer is the driving force for our progress. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and considerate services, and strive to create an unforgettable accommodation experience for you. In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience. Thank you again for your support and trust! We look forward to your visit again and creating more beautiful memories with you! Sincerely, from all the staff of Alpine Villa Shangri-La Store
Loris
Villa - Sea-View
Stayed in Apr 2023
Couples
1 review
Outstanding
Posted on Apr 8, 2023
Location and services are both perfect!! It’s definitely worth to book again.
Guest User
2-bed Room With Sea View
Stayed in Apr 2024
Solo travelers
4 review
Outstanding
Posted on Apr 13, 2024
This is the most stylish and comfortable hotel I have ever stayed in. The scenery is great. Everyone is very friendly. They brought hot milk in the evening and sent us to our room via a shuttle bus.
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6/13
Response from Property: Dear guest, thank you very much for your sincere evaluation of Gaoshan Villa Hotel. It is a great honor to provide services for your trip to Shangri-La and to meet your satisfaction. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to your visit again and wish you a pleasant journey!
Guest User
Villa - Sea-View
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 7, 2024
Took my dear pig out for a ride, it was late at night and we didn't know the place, but the enthusiastic hotel manager Xiaohe drove her warm little BenBen to pick us up from the ancient city to the hotel. Although it was almost night along the way, it was stunningly beautiful. We were given hot milk and local gifts. The cherry blossoms in the hotel happened to be in bloom, so beautiful. Although the weather was not very good, we could see cows bleating from the hotel. It felt like a wild luxury hotel. What wakes you up in the morning is not the alarm clock, but the bell on the calf. You can also ride an electric bike to drive the cows hahaha. In addition, the potato chips in the dining room are delicious.
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6/9
Guest User
Villa - Sea-View
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 4, 2024
Very standard, very considerate service, hotel located in Shangri-La. The hotel is located next to the Panahai Scenic Area. When you wake up, you can hear the morning sunshine in the mountains opposite. The crisp and pleasant bells are heard, which are the sounds of yaks, horses and sheep passing by in groups on the grassland. The hotel has complete facilities and ample space, which makes people feel refreshing in the mountain villa. In the process, the most important thing is to meet the lovely staff of the hotel. They always smile when they meet and are always patient and friendly during the communication process. Special thanks to Xiaohe for his help. Today's schedule is very tight, and I accidentally left my camera charger in the hotel. Xiaohe quickly contacted me and immediately arranged to send it to my home on the same day. The service was very timely and patient, which helped me reduce a lot of trouble. Thank you very much! I also thank the hotel staff for taking care of us. I hope we can meet again!
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Guest User
Villa - Sea-View
Stayed in May 2024
Other
2 review
Outstanding
Posted on May 8, 2024
The hotel is backed by mountains and faces Napahai. The room is spacious with floor heating. The balcony has a good view. The breakfast is also good, small but good. It snowed the next morning, which was quite unexpected. The entrance door is a bit dirty, I don't know if you noticed it.
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Guest User
Villa - Sea-View (2 beds)
Stayed in Apr 2024
Friends
1 review
Outstanding
Posted on May 2, 2024
The hotel is located in the Napa Sea area. The room faces the prairie and has a good view. The hotel hygiene and service are great, but there are not many places to eat nearby. You can bring some with you. Special thanks to River for sending hot milk and fruit to the room. We were late for the high-speed train in the morning, and he drove us to the high-speed train station. We will come again next fall and winter.
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Response from Property: Thank you for your praise of Shangri-La Hotel! We are very pleased with your affirmation of the room view, hygiene and service. We will continue to maintain and improve. We will actively find solutions for the lack of nearby restaurants. Thank you especially for mentioning the thoughtful service of River. We also look forward to welcoming you again in autumn and winter!
Xiaocai37°
Deluxe Queen Room
Stayed in Apr 2024
Couples
37 review
Outstanding
Posted on Apr 20, 2024
We stayed in a villa room, the scenery was very good, there was diffuse oxygen supply, humidifier and floor heating! It was great! The housekeeper had contacted us the day before. The villa was on the mountain, and there was parking and pick-up throughout the whole process of entering and leaving. There were fruits and good night milk🥛. We didn’t have breakfast, so we can’t comment on it, but the dinner was good. We had a small hot pot set meal on the first day and stir-fried dishes on the second night. The price was a little higher, but the quantity was large. It’s understandable that there are places with scarce supplies! The Tibetan brother was very enthusiastic in service. Although there were not many tourists in the off-season, the hotel’s service was still good!
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your accommodation during this trip! Providing you with a warm stay experience is our goal. We hope to have the opportunity to provide services for you and your family next time. Gaoshan Villa Shangri-La is located in Napahai Wetland, with mountains behind and the sea by its side. You can enjoy the most beautiful scenery of Napahai. On a good night, you can see the stars in the sky. Welcome to Gaoshan Villa again in different seasons to enjoy a different Napahai. I wish you a happy life!
Xinyun
Villa - Sea-View
Stayed in Apr 2024
Solo travelers
10 review
Outstanding
Posted on Apr 14, 2024
The room and service were great! First of all, the room was very large with a great view. Although there was no lake water now, the grassland felt better. There was a wall-mounted oxygen concentrator in the room. Secondly, the service was very enthusiastic, from airport pick-up to room round-trip transfer, available at any time! The arrival day was my birthday, and they made longevity noodles and gave me a small fruit plate! In short, it was a very pleasant experience!
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your accommodation during this trip! Providing you with a warm stay experience is our goal. We hope to have the opportunity to provide services for you and your family next time. Gaoshan Villa Shangri-La is located in Napahai Wetland, with mountains behind and the sea by its side. You can enjoy the most beautiful scenery of Napahai. On a good night, you can see the stars in the sky. Welcome to Gaoshan Villa again in different seasons to enjoy a different Napahai. I wish you a happy life!
Guest User
Villa - Sea-View (2 beds)
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 4, 2024
The hotel is located in the Napa Sea scenic area. The scenery is beautiful and suitable for relaxation. You can see the calves and lambs of the surrounding villagers. The front desk service is excellent. The room was upgraded to a villa room with the best view, and there were fruits and milk. Thanks to the manager for the arrangement. The room facilities are great, the space is independent, and the floor heating is very warm. I will continue to come next time. I recommend it.
Original TextTranslated by Google
6/10
Response from Property: Dear guest:
Thank you very much for choosing Gaoshan Villa Shangri-La and leaving us such a valuable evaluation! We are deeply honored to provide you with high-quality services and comfortable accommodation.
Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We are well aware that the support and trust of every guest are our driving force for progress.
The hotel is in a prime location, facing Napahai, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and the thoughtful and considerate service, striving to create an unforgettable accommodation experience for you.
In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience.
Thank you again for your support and trust! We look forward to your visit again and create more beautiful memories with you!
Sincerely, all the staff of Gaoshan Villa Shangri-La
Guest User
Villa - Sea-View (2 beds)
Stayed in Apr 2024
Friends
2 review
Outstanding
Posted on Apr 3, 2024
The first time I came to Shangri-La, I chose Gaoshan Villa and it was a great experience! ! The scenery is stunning! ! Just take photos in the hotel and it will be a blockbuster! And the staff here are very enthusiastic~~~The manager who contacted us, Hu Yanping, was super attentive. He called the day before check-in to discuss the itinerary and room preferences, helped us turn on the fireplace and floor heating in the room, and also arranged fruits. On the last day, because our flight had to leave at 11pm, they also helped us coordinate a late check-out~~ It’s great, great, I’ll come back in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing Shangri-La Shangri-la Hotel and leaving us such a valuable review! We are honored to provide you with excellent service and comfortable accommodation. Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We know that the support and trust of every customer is the driving force for our progress. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and considerate services, and strive to create an unforgettable accommodation experience for you. In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience. Thank you again for your support and trust! We look forward to your visit again and creating more beautiful memories with you! Sincerely, from all the staff of Alpine Villa Shangri-La Store
Anonymous User
Villa - Sea-View
Stayed in Apr 2024
Friends
1 review
Outstanding
Posted on Apr 4, 2024
I went out with my friends and stayed here for two days. There are few tourists in this season, so it is relatively quiet. It is relatively close to Dukezong Ancient Town and Songzanlin Temple.
Facilities: Complete
Hygiene: Clean
Service: Nice, helped to upgrade the room for free
Environment: The lobby bar can see Napahai; there are lambs in the village in the morning🐑
Original TextTranslated by Google
Response from Property: Dear guest:
Thank you very much for choosing Gaoshan Villa Shangri-La and leaving us such a valuable evaluation! We are deeply honored to provide you with high-quality services and comfortable accommodation.
Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We are well aware that the support and trust of every guest are our driving force for progress.
The hotel is in a prime location, facing Napahai, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and the thoughtful and considerate service, striving to create an unforgettable accommodation experience for you.
In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience.
Thank you again for your support and trust! We look forward to your visit again and create more beautiful memories with you!
Sincerely, all the staff of Gaoshan Villa Shangri-La
Xiaozhuguaiguai_816
2-bed Room With Sea View
Stayed in Mar 2024
Couples
8 review
Outstanding
Posted on Mar 11, 2024
The hotel is in a good location, facing the Napa Sea with a wide view. The supporting facilities are good, equipped with oxygen concentrator and smart toilet. The service was very good. The front office manager Xiao He contacted me immediately after receiving the order, upgraded the villa room, and arranged the pick-up and drop-off. The Tibetan young man in charge of the pick-up station, Tseren Dundup, was honest and enthusiastic, which added a lot to the beauty of the hotel. He introduced us to the local customs along the way. Seeing that I had some high reflexes, he also told me some precautions. After we left, he was still asking about my health. . Shangri-La is such an unforgettable place!
Original TextTranslated by Google
Response from Property: Thank you very much for your high praise for Shangri-La Hotel, Shangri-La! We are very pleased to be able to provide you with such a pleasant stay. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing every guest to enjoy the excellent natural scenery. At the same time, we also pay attention to the improvement of supporting facilities to provide you with a more comfortable and convenient accommodation environment. In terms of service, we always adhere to the principle of "customer first" and strive to provide every guest with considerate and thoughtful service. The outstanding performance of the front office manager Xiao He and the simple enthusiasm of the Tibetan young man Tseren Dundup have made you deeply feel the service quality and staff quality of our hotel. We know that every customer's satisfaction and recognition is the greatest affirmation of our work. Your praise and affirmation make us more determined to provide quality services. We will continue to work hard to continuously improve service quality and provide more guests with a comfortable and pleasant accommodation experience. Finally, thank you again for your support and trust! Shangri-La is indeed an unforgettable place. We look forward to your visit again and creating more beautiful memories with you!
zzw110
Deluxe Queen Room
Stayed in Mar 2024
Couples
57 review
Outstanding
Posted on Mar 11, 2024
I would like to give this hotel six stars. The facilities, environment, and service are all impeccable.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your choice of accommodation during this trip! Providing you with a warm stay experience is our goal. We hope that we can have the opportunity to provide services to you and your family next time. Shangri-La, a mountain resort, sits on the Napa Sea Wetland, with mountains and the sea at its back, and you can enjoy the Napa Sea. The most beautiful scenery in Pahai, you can see the sky full of stars on a good night. You are welcome to visit the mountain resort again in different seasons to enjoy a different view of the Napa Sea. wish you a happy life!
Tanxiaojing
Villa - Sea-View
Stayed in Mar 2024
Family
6 review
Outstanding
Posted on Mar 7, 2024
The location of the hotel is very quiet and the view is great! The rooms are spacious and comfortable, perfect for a family vacation. You can see the sunrise over the Napa Sea from the room, which is really an unexpected surprise.
The hotel staff and manager were super nice. They drove us to the Napa beach to play. Because we are old customers of the Alpine Villa Group, the manager also gave us a sumptuous hot pot dinner. It was a very satisfying trip.
Original TextTranslated by Google
6/9
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your choice of accommodation during this trip! Providing you with a warm stay experience is our goal. We hope that we can have the opportunity to provide services to you and your family next time. Shangri-La, a mountain resort, sits on the Napa Sea Wetland, with mountains and the sea at its back, and you can enjoy the Napa Sea. The most beautiful scenery in Pahai, you can see the sky full of stars on a good night. You are welcome to visit the mountain resort again in different seasons to enjoy a different view of the Napa Sea. wish you a happy life!
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