Relax Hotel (Shenzhen Bao'an International Airport) Reviews
Relax Hotel (Shenzhen Bao'an International Airport)
Building A, No.13 Kaicheng 2nd Road, Hangcheng Street, Shenzhen, ChinaView Hotel Details
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Relax Hotel (Shenzhen Bao'an International Airport) Guest Reviews
4.7/5
Amazing
365 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(365)
Positive reviews(357)
Reviews with photos/video(143)
Awesome amenities(62)
Offers pick-up/drop-offs(60)
Easy to get around(59)
Friendly front desk staff(59)
Close to airport(48)
Well decorated(20)
Many amenities(13)
Delicious breakfast(13)
Negative reviews(8)
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Facilities: Very good Hygiene: Very clean
Environment: very warm
Service: Very good. The privacy is very good. The sound insulation is also very good. The room is very clean and warm, like home. The service attitude is also very good. It is worth recommending! ! !
A bed in a twin room costs 1.35, which is enough for me and my children to have a good sleep together. It is very close to the airport. The shuttle bus arranged by the hotel will arrive at the airport in less than 10 minutes!
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Response from Property: [Real experience of family travel guests 4.9 points +] Dear, Hui Changkaisen can see your comments. A short sentence can summarize Xiaoxi in such detail. It seems that you also have a soft spot for Xiaoxi, haha. I hope you can treat Xiaoxi as your second home away from home in the future. Because in Xiaoxi you can experience the warmth, kindness and comfort of home. Xiaoxi looks forward to your visit and experience again.
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Family
11 review
3.5/5
Posted on Feb 14, 2024
When I entered the door, there was a strange smell from the toilet. The room was too small, there wasn't even a chair with a backrest, and the suitcase had to be placed on the floor. The sound insulation was very poor, and anyone who walked by could clearly hear everything they said. There were also mosquitoes. We were all woken up by mosquito bites in the middle of the night. We went to the airport early and didn't sleep well. The only good thing is that the hotel has a drop-off service, but it is only once on the hour. We got up early that day, and others who had made reservations also got up early, so we set off early.
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Response from Property: Dear guests: Hello! We are very sorry that we did not bring you a satisfactory check-in experience and provided us with valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!
ChanyiZen
Superior King Room
Stayed in Dec 2023
Couples
100 review
5.0/5
Outstanding
Posted on Dec 21, 2023
A very good hotel, not far from the airport and very convenient. There is also an airport pick-up service. Although I arrived late due to a flight delay, it was very considerate that the hotel could reimburse the taxi fare. The hotel is very new overall. The brand new facilities are very good and the hair dryer is very good. The bedding is silky and comfortable to sleep on. The towels are of good quality and plush. The room is quite spacious and very clean and tidy. Overall I am very satisfied.
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Response from Property: Oh yeah! Another good review, thanks! Listening to your praise, Xiaoxi feels so beautiful that she is constantly improving towards 100 points.
Guest User
Executive King Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The hotel is really close to the airport. It only takes 10 minutes' drive after getting off the plane. There is also a subway station right at the door, making travel very convenient. The facilities and equipment are very new, especially the shower head with sufficient water pressure, which is very comfortable to use. The size of the room is ok and the color combination is very comfortable, not bad. When checking in, the lady at the front desk helped me book a drop-off time based on my flight time. This service is great!
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Guest User
Deluxe King Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The hotel is close to the airport and traveling is very convenient. The overall environment is clean and comfortable, the lobby and corridors are very stylish, and the aromatherapy in the lobby smells great! When checking in, I asked about the flight time for the next day, and then helped to make an appointment for the airport drop-off service. Breakfast was also delivered to your door in the morning. The room was quite large, with a small sofa and coffee table, which was nice.
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Guest User
Pure Movie King Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 16, 2023
The airport pick-up service was very good. Due to the delay of the plane, we arrived at one o'clock in the morning, and the pick-up man waited for an hour and a half. The hotel staff are very nice and welcoming. My mobile phone charging cable was broken and I notified the front desk, who immediately borrowed one and sent it to my room. The room is very hygienic and the surrounding environment is very quiet. There are many restaurants around and dining is very convenient.
Recommend this hotel
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Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
1 review
3.2/5
Posted on Dec 15, 2023
The hotel is difficult to find. It's on the right side of the road and even local drivers can't find it. However, the advantage is that it's relatively quiet. The restaurant has not been built yet. Meals can only be delivered to the room after 8 o'clock, so don't choose to take it with you if you have to catch a flight. It’s breakfast. If you can’t eat it, you’ll have to pay more.
It is still recommended for new stores to check the smell before letting guests check in. The smell makes you feel uncomfortable and there is no hot water in the wash basin!
The front desk did not take things seriously, promised to deliver breakfast, and promised to deliver breakfast to the room at 7:40. And drop off at 8 o'clock. As a result, the meal was delivered at 8 o'clock. I didn't even finish the meal and took it with me, so I left in a hurry. It was said that the driver was at the door, but after we searched for a long time, he was told that the driver was at the door. Later, he said that the driver was not willing to deliver! Why didn't you tell me in advance? ? They also offered to take a taxi for us, but they took a taxi twice, and the location was still wrong. They booked us at the arrival station. We were catching a flight and should be at the departure station. They had no common sense and delayed things.
What's even weirder about the hotel is the compensation form on the table. What can guests take from you? When I enter the house, do I need to help you check if there is anything missing? It’s really Wuyu’s mother who opened the door for Wuyu! If a good hotel doesn't know how to run it, why not change the owner and managers! This hotel is in vain
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for your recognition of Xiaoxi. Your satisfaction is what Xiaoxi has always pursued! As for the problem you mentioned, Xiaoxi has fully understood it. It is indeed due to a mistake in our work that caused an episode in the middle. The resulting misunderstanding has brought dissatisfaction to your stay. I deeply apologize for it. Xiaoxi is still full of regrets. With positive energy and full care for you, we will do our best to give you a perfect stay experience! On behalf of our hotel, Xiaoxi would like to apologize to you again, and thank you for your understanding of our work. We also look forward to seeing you back again. Xiaoxi, we are waiting for you!
Guest User
Superior King Room
Stayed in Dec 2023
Friends
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
Shenzhen Bao'an Airport Ruixi Hotel is a luxury hotel located within Shenzhen Bao'an Airport. It is famous for its convenient transportation location and comfortable accommodation environment.
advantage:
Convenient location: Ruixi Hotel is located within Baoan Airport, only a few hundred meters away from the airport, making it convenient for travelers to quickly check in and board.
Complete facilities: The hotel has luxurious guest rooms, conference rooms, restaurants, gyms and other facilities, which can meet the various needs of tourists.
Excellent service: The hotel's staff are warm and considerate, making check-in and check-out very convenient. They also provide some considerate services, such as free airport pick-up and drop-off.
Comfortable environment: The hotel rooms are spacious and bright, with luxurious decoration and comfortable beds, making people feel very comfortable and relaxed.
Disadvantages: Mainly noise issues: Since the hotel is located near the airport, it may be affected by the noise of aircraft taking off and landing, which may cause discomfort to some travelers, but I could not hear these noises.
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Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 15, 2023
The furnishings in the hotel lobby are quite nice and the colors are nice. When checking in, they asked me about my flight time and helped make an appointment for the airport drop-off service. The service was good. The room is quite large, the bed is very comfortable, and the facilities and equipment of the new hotel are very new, so you can use it with peace of mind. It's so close to Line 1. It only takes about 3 minutes to walk. It's very convenient for traveling in Shenzhen.