Xianglai Executive Apartment(Shenzhen North Railway Station)

Xianglai Executive Apartment(Shenzhen North Railway Station) Reviews

Xianglai Executive Apartment(Shenzhen North Railway Station)

1F, Huilong Business Center, Shenzhen, ChinaView Hotel Details
Xianglai Executive Apartment(Shenzhen North Railway Station)
Xianglai Executive Apartment(Shenzhen North Railway Station)Xianglai Executive Apartment(Shenzhen North Railway Station)Xianglai Executive Apartment(Shenzhen North Railway Station)
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Xianglai Executive Apartment(Shenzhen North Railway Station) Guest Reviews

4.4/5
Very Good
499 Reviews
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.2
Filter by:
Sort by:
All Reviews(499)
Positive reviews(471)
Reviews with photos/video(142)
Convenient location(75)
Easy to get around(48)
Large rooms(38)
Many amenities(23)
Friendly front desk staff(23)
Close to train station(18)
Strange smell in room(10)
Perfect for business trips(9)
Negative reviews(28)
Anonymous User
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Couples
11 Reviews
3.2
/5
Posted on Apr 22, 2024
The location of the apartment is very good. It is within walking distance of the North Station. The room is large and the overall hygiene is satisfactory. However, the room is not equipped with charging cables and charging heads, which is not travel-friendly. There are two bathrooms, and the sewer in the bathroom downstairs is clogged.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Henley Executive Apartment! We are deeply sorry for your bad experience during your stay. Regarding your comments, due to defects in the original design of the building, the bathroom on the first floor has poor drainage. Because it is a tile floor, it is easy to slip when exposed to water, so for the safety of our guests Safety considerations. Therefore, it is not recommended for guests to take showers on the first floor. It has been 3 years since our apartment opened, and it is deeply loved and supported by mid-to-high-end customers. Many customers will recommend us to their friends and relatives. This is our honor and our mission. Thank you for choosing us, and even more grateful for your feedback here. I have reported it to the company's leadership. In order to better serve customers in the future, we will also make a comprehensive upgrade of the guest rooms in the future. I hope you can continue to pay attention to us in the future. Come back again to feel our progress. I would like to apologize to you and wish you a happy life and a happy family!
Anonymous User
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Business travelers
3 Reviews
5.0
/5
Outstanding
Posted on Apr 22, 2024
Easy to check in, the room is clean, quiet, fully equipped, very close to the North Station (5 minutes walk)
Original TextTranslated by Google
Response from Property: The most sincere blessings turn into warm wind, blowing around you, and the most sincere greetings turn into rain, drifting to your window. Thank you for your perfect review. We will do better on the way forward. We look forward to it. Meet again.
Anonymous User
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Couples
5 Reviews
4.8
/5
Amazing
Posted on Apr 21, 2024
位置優勢很大 走到深圳北站進站口不到十分鐘 很適合臨時住一晚
Translate
Guest User
Deluxe Room (Double bed) (Fridge)
Stayed in Apr 2024
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Apr 20, 2024
Better than other hotels without windows in Shenzhen North. Overall it's OK!
Original TextTranslated by Google
ka i
Executive Business Loft Suite - 2-Bedroom (Fridge)
Stayed in Apr 2024
Family
1 Reviews
3.5
/5
Posted on Apr 15, 2024
熱水不夠多,同埋出水量不夠多需改善
Translate
Anonymous User
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Solo travelers
2 Reviews
4.5
/5
Great
Posted on Apr 14, 2024
挺大的,兩層兩個房間和廁所。感覺能住幾個人,前面沒看清哈哈。i我快睡覺睡覺睡覺就是京東就算你是京東計算機京東。。
Translate
Choowong UpuRing Ponghirunjaroen
Suite - 2-Bedroom (Fridge)
Stayed in Apr 2024
Other
12 Reviews
3.5
/5
Posted on Apr 13, 2024
The location is very close to the Shenzhen North high-speed rail station. It's easy to walk there and back. But this position There is nothing to buy or eat. Must rely on purchasing through the delivery system only, which may be easy for locals, but if you are a foreign tourist who does not have a Chinese phone number or unable to communicate in Chinese, reading Chinese may be difficult But the staff are quite kind, calm, and provide good help in this part. I just ask for help. Traveling to the hotel can be a little confusing because the hotel is a condominium area. Therefore, getting to the building You will need to contact security personnel. Then I gave him the name of the hotel in Chinese (the security guard couldn't read English). They will indicate whether it is correct or not. If it is correct, the security guard will allow you to go upstairs to contact the hotel coordination staff. This causes many tourists who cannot communicate in Chinese to be confused about how to travel. Is the building correct? Inside the room, it seemed clean. There are two bedrooms. One room had a strong musty smell. And the air conditioner smells dirty. As for the other bedroom, it is considered to be within acceptable limits. There are two bathrooms. One room had poor drainage, causing flooding. In the other bathroom, the water flow from the shower Slow and very low pressure There is a refrigerator provided, but we really don't dare use it. Because when you look at it, it's not clean at all. The decoration of the room was strange. There was a tea table, a guzheng, and hanging decorations that didn't seem to fit together. For people who are afraid of ghosts It might be scary. The room is on a high floor. It makes you see the city in a wide angle.
Original TextTranslated by Google
Response from Property: Dear honored guest Thank you for choosing to stay at Lianlai Executive Apartments! We sincerely apologize for the bad experience during this stay. This is because the building had defects in the early stages of its design. So the first floor bathroom didn't debut well. Because it is a tiled floor and it is easy to slip and fall when encountering water. Therefore, to ensure the safety of guests Therefore, guests are not recommended to take a shower on the first floor. Room hygiene will be cleaned by professional cleaning staff trained by the company, and you can rest assured of hygiene. If there are unclean rooms, you can contact the front desk at any time and we will arrange cleaning staff in time. They can also contact the front desk to change rooms for you. Because the room type you booked is a teahouse decorated in Chinese style. If you are not satisfied with the room, you can contact us to change it for you at any time. Timely communication to solve problems in time, reception is 24 hours service, oh, we will serve you at the first time. Finally, wish you a good life and sincerely hope that you will come back to stay here again to feel our progress.
Anonymous User
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Business travelers
6 Reviews
2.5
/5
Posted on Apr 12, 2024
裝修有點舊了,體驗感有點差,性價比不高
Translate
QibingFG
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Apr 2024
Family
15 Reviews
5.0
/5
Outstanding
Posted on Apr 6, 2024
The surrounding transportation is convenient. It takes only 10 minutes to walk from the building to Shenzhen North Station. The room facilities are complete and the service is also very good.
Original TextTranslated by Google
Response from Property: The most sincere blessings turn into warm wind, blowing around you, and the most sincere greetings turn into rain, drifting to your window. Thank you for your perfect review. We will do better on the way forward. We look forward to it. Meet again.
Chi Sang
Featured Family Loft Suite (Fridge)
Stayed in Mar 2024
Family
20 Reviews
4.5
/5
Great
Posted on Apr 1, 2024
It’s just a few minutes’ walk north of Shenzhen. There are a lot of restaurants nearby and the transportation is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Xinlai Executive Apartment in North Station. But it is still a bit regretful that I could not get your very satisfactory five-star praise. Xiao Lai will continue to work hard to live up to your expectations! Looking forward to your next stay, you will definitely see a more perfect Xiao Lai!
Fionkaka
Business Executive Duplex Room (Double bed) (Fridge)
Stayed in Mar 2024
Family
1 Reviews
2.5
/5
Posted on Mar 31, 2024
As soon as we entered the apartment, the hygiene in the room was very poor. There was a musty smell as soon as we entered. There were a lot of dust and cockroaches, and the wash basin was leaking. The worst thing was that I applied shampoo when taking a bath with the children, but the shower gel did not have hot water, which was harmful. My child and I were both sick and now have a fever. It was a very unpleasant experience. I suspect that the room has not been cleaned for a long time😑!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Henley Executive Apartment! We are deeply sorry for your bad experience during your stay. Regarding your comments, Xiaolai has a few words to say. The rooms are cleaned by professional cleaners trained by the company. You can rest assured about hygiene issues. If there is any area in the room that is not cleaned properly, you can contact the front desk at any time and we will immediately arrange for staff to clean it in time. You can also contact the front desk to change your room. I need to explain to you about the hot water issue, because we use a storage water heater, which can be used by 1-2 people at a time. It takes 5-10 minutes to heat up after use or restarting. Thank you very much for your feedback. We will pay more attention to this in the future. Our front desk is on duty 24 hours a day. We also hope that guests can communicate with us in time when they encounter some minor problems. We will deal with it for you as soon as possible! I hope you can come here again, experience it again, and give us a chance to continue to serve you. Finally, I wish you a happy life.
Anonymous User
Family Friendly Duplex Suite (Fridge)
Stayed in Mar 2024
Family
2 Reviews
4.0
/5
Very Good
Posted on Mar 31, 2024
I booked two family duplex suites, which were stated on the website to be non-smoking. However, the front desk said that there are no completely non-smoking apartment units, so they can only clean them and the introduction does not meet the requirements.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing to stay in our apartment. We are deeply sorry that you were not able to have a satisfactory check-in experience this time. If you see a note on your order that requires smoke-free or smoke-free treatment, please ask the aunt to do it. The room has been deeply deodorized. If you are not satisfied after entering the room, you can directly contact our front desk at that time. The front desk is also online 24 hours a day. Because the room uses wooden floors, if you do not put it in the room, Leaving the ashtray open will cause some guests who have not listened to the advice not to smoke in the room to throw cigarette butts directly on the floor, which will cause the wood floor to burn more dangerously. I hope you can understand. The smell in the room you mentioned is because my aunt uses disinfectant to disinfect the whole house, so it smells like disinfectant. We look forward to your coming again to check out our improvements. Wish you all the best!
YIKWONG
Family Friendly Duplex Suite (Fridge)
Stayed in Mar 2024
Family
20 Reviews
5.0
/5
Outstanding
Posted on Mar 30, 2024
The apartment is in an excellent location for those who catch the early morning train. It only takes about 6 minutes to walk to the east entrance of the North Station. From the window sill of the living room, you can watch the trains going north and south, and the visual effect is first-class! The front desk is professional and courteous, and solves guest questions quickly and effectively! Recommended!
Original TextTranslated by Google
Cheng
Featured Family Loft Suite (Fridge)
Stayed in Mar 2024
Family
2 Reviews
5.0
/5
Outstanding
Posted on Apr 3, 2024
It is close to Shenzhen North High-speed Railway Station and subway station, with convenient transportation. There is a shopping mall nearby, which is very convenient for eating, drinking and having fun. The room is tidy and the staff is friendly. It is an apartment recommended for family travel.
Original TextTranslated by Google
Response from Property: The most sincere blessings turn into warm wind, blowing around you, and the most sincere greetings turn into rain, drifting to your window. Thank you for your perfect review. We will do better on the way forward. We look forward to it. Meet again.
Tony Szeto
Suite - 2-Bedroom (Fridge)
Stayed in Mar 2024
Family
3 Reviews
4.0
/5
Very Good
Posted on Mar 31, 2024
Thumbs up : The location is very close to Shenzhen North Railway Station. The bed is big enough to accommodate most families (in terms of number of people). There is a washing machine and dryer Need to be improved: There are 2 bathrooms, only 1 can take a shower. The wooden floor is a bit stained and visually dirty.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Henley Executive Apartment! We are deeply sorry for your bad experience during your stay. Regarding your comments, due to defects in the initial design of the building, the bathroom on the first floor does not have good drainage. Because it is a tile floor, it is easy to slip when exposed to water, so for the safety of our guests Safety considerations. Therefore, it is not recommended for guests to shower on the first floor. It has been three years since our apartment opened. There are some signs of normal use in the room, such as the wall surface, stair glass interlayer, floor, etc. The facilities are getting old and we are gradually replacing them. All your concerns have not been reported to the hotel staff. We have never made consumption compulsory here. You can contact the front desk to change your room or give you a full refund. We are also very grateful for the questions you have raised here, which have made us deeply aware of the shortcomings of the room. We will step up rectification and replacement of room facilities, continue to provide good service, and provide a cleaner and more comfortable hotel for every guest who trusts us. Accommodation. Only through timely communication can problems be solved in time. The front desk is open 24 hours a day and we will serve you as soon as possible. Finally, I wish you a happy life and sincerely hope you can stay again to experience our progress.