Vienna Hotel (Shenzhen Longzhu)

Vienna Hotel (Shenzhen Longzhu) Reviews

Vienna Hotel (Shenzhen Longzhu)

Building a, Taiyuan Jingu business park, Longzhu 4th Road, Xili, Shenzhen, ChinaView Hotel Details
Vienna Hotel (Shenzhen Longzhu)
Vienna Hotel (Shenzhen Longzhu)Vienna Hotel (Shenzhen Longzhu)Vienna Hotel (Shenzhen Longzhu)
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Vienna Hotel (Shenzhen Longzhu) Guest Reviews

4.7/5
Outstanding
553 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All Reviews(553)
Positive reviews(535)
Reviews with photos/video(56)
Classy environment(42)
Friendly front desk staff(37)
Easy to get around(34)
Delicious breakfast(22)
Perfect for business trips(16)
Close to metro(13)
Convenient parking(12)
Stayed multiple times(8)
Negative reviews(18)
Willy Yong
Standard Room (2 beds)
Stayed in Dec 2023
Business travelers
17 review
4.0/5
Very Good
Posted on Dec 11, 2023
Our stay at Vienna Hotel (Shenzhen Longzhu) was primarily driven by budget considerations and proximity to our friend's location. While the hotel has a slightly dated appearance, cleanliness is well-maintained. The on-site restaurant resembles a canteen, offering a voucher discount of 20 CNY per person. Surprisingly, the food is not only affordable but also delicious, with generous portions. We suggest that the hotel considers updating the corridor carpeting to something more modern, like tile sheets. Overall, it served as a cost-effective choice with some room for improvement in certain areas.
Response from Property: Dear guest: Hello! First of all, I would like to express my sincere apologies. I deeply regret that I failed to receive your full score evaluation. Thank you very much for your recognition of us. We will continue to work hard to provide good service to every guest. At the same time, our hotel will also pay attention to your suggestions. We will strive to provide you with more high-quality services and give you a better accommodation experience when you come to stay next time!
Hasmik
Standard Double Room
Stayed in Jun 2023
Couples
17 review
5.0/5
Outstanding
Posted on Jun 17, 2023
For me this is the best hotel in Shenzhen. Lovely and friendly staff, perfect location, clean room!
fly fly fly
Double Room (No window)
Stayed in Feb 2023
Couples
10 review
5.0/5
Outstanding
Posted on Mar 19, 2023
Clean, fast check in, would stay again.
Guest User
Double Room (No window)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 15, 2024
Breakfast is very convenient, it's on the 1st floor, you can bring your children, parking is also very convenient, free parking, the room is very clean, and the service is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive affirmation. The hotel is near the shopping mall Fangdacheng, Dasha River Park, and Tanglangshan Park. It is very convenient for food, accommodation and transportation. It is a good choice for travel! Looking forward to your next stay~
Guest User
Double Room (No window)
Stayed in May 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on May 15, 2024
The environment of the hotel is beautiful and comfortable, and the air is very good. The weather in Shenzhen has been changing. It has been raining recently and the weather is a bit gloomy. The overall accommodation experience of the hotel is very good. The mattress is very soft and comfortable. It is the Vienna mattress I have been staying in. It is soft and bouncy and very comfortable. The lobby of the hotel is very grand and large! The waiter who received me was also very enthusiastic, kind, and the operation was very fast. From my stay experience, there is no need to doubt the service of Vienna. The hotel is very convenient to travel. Even if you drive, there are plenty of parking spaces, and it is free parking. Just report the license plate number to the lady at the front desk and you can let it go. At the same time, if you don’t want to drive, you can take the subway. Turn right and go 150 meters to Shenzhen Metro Line 7, Longjing Station. Shenzhen’s subway is really well developed, extending in all directions, and you can go anywhere.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your comments on the hotel. The hotel has deluxe rooms with floor-to-ceiling windows. You can choose the mountain view side or the sunny side of the community. There are more choices. We look forward to your visit again!
_yt185414913
Standard Double Room
Stayed in Feb 2024
Family
31 review
4.7/5
Amazing
Posted on Mar 5, 2024
I always like to stay at this brand. It's a four-star hotel at a three-star price. The service is pretty good. There are also many places to eat nearby. The bullfrog and Chongqing hotpot next to it are pretty good. There is a chicken restaurant at the intersection, which is a bit of a rip-off.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel again and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your next visit!
Anonymous User
Standard Double Room
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 31, 2024
As good as always, Vienna's quality is very stable, clean and sanitary, and the service is good. The room details are also good, with uninterruptible power supply, charging cable, etc. If you don't want to step on the pit, go directly to Vienna.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let me tell you quietly that the hotel is only 3.8 kilometers away from Shenzhen Wildlife Park, and it only takes less than 20 minutes by car! If you bring your children to Shenzhen next time, don't forget to choose Xiaowei again!
Guest User
Standard Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Clean and sanitary, convenient transportation, good service attitude in all aspects, convenient parking, this is the second time to stay, specifically it is very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your visit again!
Guest User
TRIPLE DELUXE
Stayed in May 2024
Friends
9 review
5.0/5
Outstanding
Posted on May 3, 2024
The service is pretty good
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Longzhu Branch. We now provide free check-in, zero waiting, storage, taxi and wake-up services, hoping to provide you with the best check-in experience. Thank you again for your love for Vienna Hotel Longzhu Branch. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Friends
27 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Six friends stayed at the Vienna Longzhu Hotel. The hotel front desk service was warm. Clean and hygienic. The room was large. Parking was convenient. It was free. The breakfast was rich. Thumbs up.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and leaving your valuable comments here. Hotel members can enjoy the check-out without stopping service, luggage storage service, wake-up service, etc. We are committed to making your stay in our hotel a pleasant experience. Thank you again for your affirmation and look forward to your visit again!
Zhizhifaner
Double Room (No window)
Stayed in Nov 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Next to Longjing subway station, very convenient, lots of delicious food around, quiet, good environment, clean and tidy room Convenient parking, very friendly front desk service, great!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let me tell you quietly that the hotel is only 3.8 kilometers away from Shenzhen Wildlife Park, and it only takes less than 20 minutes by car! If you bring your children to Shenzhen next time, don't forget to choose Xiaowei again!
Guest User
Double Room (No window)
Stayed in May 2024
Other
1 review
0.7/5
Posted on May 3, 2024
Facilities: The air conditioner was as loud as a tractor, which made me sleep poorly all night 👎 There was only one soft pillow, and the facilities were not complete! This is the worst Vienna hotel I have ever stayed in!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for your stay. It is our fault that we failed to give you a good stay experience! During your stay, you can call the front desk through the landline in the hotel room to handle any problems you encounter! We will also strengthen the inspection of room facilities and equipment. The pillow problem you reported should be due to the humid weather in the past few days. It has been raining in Shenzhen. The pillow core was wet by the previous guest and has not been returned after being sent for cleaning. Of course, if you need it, you can contact us to solve it for you and send one from other empty rooms. We also hope that you can give us another chance and upgrade your room for free next time you stay to give you a better experience!
Guest User
Double Room (No window)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The waiters are polite and enthusiastic, the room is clean and the facilities are complete. The accommodation provides free parking and there are many snacks around. It's good and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Longzhu Branch. We now provide free check-in, zero waiting, storage, taxi and wake-up services, hoping to provide you with the best check-in experience. Thank you again for your love for Vienna Hotel Longzhu Branch. Xiao Wei looks forward to you coming home often to check if I am slacking off!
Guest User
TRIPLE DELUXE
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 5, 2023
The environment is very good, the experience is good, and the breakfast is also rich
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Hotel Longzhu Branch. The hotel is equipped with branded mattresses, comfortable pillows, and high-woven pure cotton bedding, hoping to provide you with the best sleeping experience. Thank you again for your love for Vienna Hotel Longzhu Branch. Xiaowei looks forward to your coming home often.
Guest User
Double Room (No window)
Stayed in Mar 2024
Other
2 review
5.0/5
Outstanding
Posted on Apr 4, 2024
I have stayed in Vienna Hotel many times, and I am actually satisfied with all the hotels I have chosen, but the prices are a bit expensive, so if it is not the principle of proximity, I will still consider other hotels.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your affirmation of Xiaowei. It is our unshirkable responsibility to provide you with high-quality and considerate service. Regarding the price issue you reported, the store weighs and formulates it based on market price and location and other factors. If you book this store next time, you can upgrade the room type for free if there are enough rooms. I look forward to your visit again and sincerely hope to bring you a better stay experience.