Mandolin Pu Moon Hotel

Mandolin Pu Moon Hotel Reviews

Mandolin Pu Moon Hotel

No.1048 Hongling North Road, Shenzhen, ChinaView Hotel Details
Mandolin Pu Moon Hotel
Mandolin Pu Moon HotelMandolin Pu Moon HotelMandolin Pu Moon Hotel
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Mandolin Pu Moon Hotel Guest Reviews

4.2/5
Very Good
684 review
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All Reviews(684)
Positive reviews(637)
Reviews with photos/video(130)
Easy to get around(82)
Friendly front desk staff(52)
Close to metro(43)
Average sound insulation(33)
Large rooms(31)
Convenient parking(21)
Perfect for business trips(19)
Would stay again(17)
Negative reviews(47)
Dr.Amartya
Selected Room (2 beds)
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Great for families and couples. Very friendly staff. Rooms are very spacious and washroom is nice. Comfy bed.
Nevenna
Featured Double Room
Stayed in Aug 2023
Family
13 review
4.5/5
Great
Posted on Aug 16, 2023
A very good hotel for this price, the rooms are alright and tidy, the sheets and bathrooms very clean and the location right next to the subway entrance, very good 👍 😊 there’s a lovely lake two metro stations away on Hongling, a Litchi park, check it out!
Response from Property: Dear guest, thank you for your affirmation of us. There are 24-hour staff at the front desk and guest rooms of the hotel. If you need to call the front desk, it will be delivered to your room in the fastest time, so that you Even on the road, you will have the comfort and convenience of being at home. Satisfaction has only a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day
Baby Thailand
Stayed in Jul 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jul 25, 2023
It's my first hotel in Shenzhen. And felt that it was one of the hotels,, a nice hotel. I not have walked to study that there was something interesting, but the hotel is comfortable and pleasant and clean.
CK
Selected Room (2 beds)
Stayed in Mar 2024
Family
9 review
3.5/5
Posted on Apr 1, 2024
The location is good, close to the subway station. The room environment is good. The bathroom is big and hygienic. Walk left after the hotel and there are many restaurants in Halo Plaza. The grilled eel restaurant is highly recommended. Daai is delicious. Next to it is the stationery and toys mall. Children's favorite.
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6/20
Response from Property: Dear fans of Xiaoyue, thank you for your review. Sui Ren cannot satisfy you, but meeting is fate. When guests come to Mandolun Puyue Hotel, they must be accompanied by tea and the smell of books. At Mandolun Puyue Hotel , there is always unexpected warmth! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Shitouzhuhai
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
17 review
1.0/5
Posted on Apr 23, 2024
I didn't get a good night's rest. The quilt was very damp. I couldn't fall asleep until 3 or 4 in the morning. The hotel was renovating at night. There was noise from the workers talking. When I reported it to the front desk, there was no apology. They said they would notify the security to check it out. After that, the noise was gone. However, the quilt issue was explained by the weather in Guangdong. I was speechless. My home is also in Guangdong. Can it be prevented? I asked to change the sheets, and the response was the same!
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Response from Property: Hello dear guest, I am very sorry for bringing you a bad stay experience, and thank you very much for your suggestions. The staff training is not in place, Xiaoyue feels very ashamed, Xiaoyue is very sorry for not living up to your expectations. , Xiaoyue will strengthen the training of employees. Xiaoyue attaches great importance to your feedback and has already reported it to the property management company. I apologize again for not letting you have a good rest. Xiaoyue hopes that you can give Xiaoyue a chance. Xiaoyue will definitely give you a better stay experience. All the staff of Puyue look forward to your visit again.
FMC
Cozy Room (Double bed)
Stayed in Apr 2024
Family
15 review
1.2/5
Posted on Apr 11, 2024
Before booking a room, I actually read some reviews and knew that there was construction outside the hotel. It turned out that there was actually construction on the exterior walls of the hotel, including the hotel lobby. Dust billows at the entrance. The hotel lobby is basically like a tightly decorated unit and is messy. When you enter the room, there is an unknown locked room full of dust and intimidation from the past** There are black footprints in every room, which should be left by the people who live in charge of the room.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry to bring you a bad stay experience. There is a municipal project going on outside now. I am very sorry that I cannot bring you a satisfactory stay experience. If there is such a problem with the room, you can contact the hotel front desk directly. We will solve it for you as soon as possible. Thank you for your suggestion. Xiaoyue will also focus on training relevant staff. Thank you very much for your stay.
粉丸
Selected Room (2 beds)
Stayed in Mar 2024
Couples
16 review
4.0/5
Very Good
Posted on Apr 4, 2024
I booked a double bed room and have stayed there several times. The hotel room is clean and comfortable, and there is no drainage smell. There are many restaurants, convenience stores, large shopping malls and supermarkets nearby.
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Response from Property: Hello! I'm glad that you chose to stay at Manduolun Puyue Hotel. Xiaoyue was stunned when I saw your review! The hotel is located in a prosperous area, with the excitement and convenience of the city. Home is a haven from the wind, a cozy nest, and a corner that warms the body and mind. Home is where there is love. Mandolon Puyue Hotel has always hoped to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Stayed in Mar 2024
Solo travelers
3 review
3.5/5
Posted on Mar 23, 2024
This room is generally considered good for the price. It may be noisy in the morning because it is undergoing renovation work, but if it is for people who get ready to go out in the morning, this problem will not have much impact. The only problem with the less than ideal water supply in the shower room is that we really need to find a way to deal with it. This may be an engineering problem during the construction, because we also saw some minor decoration flaws in the room. I hope that during the renovation project It will improve in the future. Another thing that I must make money is their employees. When registering to pick up the house, his explanations were very detailed. In addition, it was almost 10 o'clock in the evening. When I called the service desk to ask for slippers, their employees were also very helpful. Quickly, the slippers were delivered in less than ten minutes
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support for our hotel services. The problem of the shower room in the room has been reported to the engineering department and has now been processed. Thank you very much for your suggestion. It is indeed due to municipal engineering reasons. The surrounding areas The environment is not ideal, but with your affirmation and support, Xiaoyue will definitely do better. We look forward to your visit again after the project is completed. Thank you for your advice and affirmation, and wish you a pleasant journey!
Guest User
Stayed in Feb 2024
Couples
2 review
4.0/5
Very Good
Posted on Feb 13, 2024
It was my first time to stay during the New Year. There was a large-scale road construction project on the outside of the hotel. I dug up the dirt and thought it was the site there. The main entrance of the hotel was also missing. It was a bit difficult to find a large-scale road construction project. Fortunately, it is quiet yet prosperous. Hongling North Station was the nearest one. The front desk service is pretty good. The security guard is also very enthusiastic. He will help carry luggage and guide guests to the room. The room is large enough and comfortable, and the bathroom is acceptable. , the room is quite tidy, and milk, water and cakes are provided daily. There are many TV and movie choices, but they can only be watched for 6 minutes. There is also a TV remote control It always malfunctions. Don't let the TV turn off automatically. Otherwise, the waiter will have to come and do a round every time before you can watch it. In the end, you will give up and stop watching. The movie is only 6 minutes long anyway. There is a self-service laundry service on the fifth floor of the hotel, but it charges 10 yuan each time. There are Sungang Stationery Wholesale, Wanxiang Food Restaurant and other shopping malls nearby that you can go to. There is also a large Hema!
Original TextTranslated by Google
6/11
Response from Property: Dear fans of Xiaoyue, thank you for your recognition and support. Although I have not been able to fully satisfy you, meeting you is fate. When guests come to Mandolun Puyue Hotel, they will be accompanied by tea and books. In Mandolun Puyue Hotel, Yue Hotel, there is always unexpected warmth! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Guest User
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room is really clean, the facilities are good, the price is right, the surrounding environment is good, and it is easy to get in and out. Highly recommended. Cheaper than Guangzhou and Zhuhai, the accommodation is more comfortable, the rooms are big, and the whole family can live there casually
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear fans of Xiaoyue, thank you for your review. Meeting is fate. When guests come to Mandolun Puyue Hotel, they must be accompanied by tea and books. There is always something unexpected at Mandolun Puyue Hotel. And the warmth encountered! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Wanshaowei
Stayed in Jan 2024
Family
6 review
2.0/5
Posted on Jan 26, 2024
The hotel and surrounding buildings are under renovation. Even in the early morning, work is very noisy, which affects sleep and makes it impossible to sleep. If there are no adequate arrangements, please do not launch hotel services.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry to bring you a bad check-in experience. The hotel is indeed inconvenient due to municipal construction. However, we have explained it to the guests before check-in, and also called in advance to inform them if they do not want to check in. , you can cancel the order within half an hour. Because the municipal project has disturbed you, Xiaoyue is very sorry for not letting you have a good rest. Xiaoyue will definitely look better after undergoing municipal rectification, and traveling and shopping around will definitely be more convenient. If you are still willing Give Xiaoyue a chance to experience it again. Looking forward to your next visit.
Anonymous User
Selected Room (2 beds)
Stayed in Jan 2024
Solo travelers
242 review
2.0/5
Posted on Feb 1, 2024
I have stayed in this hotel many times before. This time I found that it was newly renovated and the room was bigger. However, whenever I pooped, the toilet was blocked and no paper towels were thrown. I went to the toilet twice, but it was blocked both times and I couldn't flush my stool.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for bringing you a bad check-in experience. Thank you for your feedback. Xiaoyue has notified the project for rectification. I am very sorry that I was not able to give you a satisfactory check-in, but I hope you can give Xiaoyue another one. Opportunity, the hotel that has been renovated will definitely make you more satisfied, enjoy a more comfortable stay, and bring you a better stay experience. Thank you for your review. I wish you a safe journey and everything goes well. The scenery along the way will live up to you.
Guest User
Stayed in Feb 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 12, 2024
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Guest User
Featured Premier Room (Double bed)
Stayed in Jan 2024
Business travelers
28 review
1.0/5
Posted on Jan 7, 2024
It is being renovated and the room next to it is also occupied normally. Drilling started at around 9 o'clock in the morning, and it was noisy, messy and dirty. The room has no windows. It costs 10 yuan to wash clothes and another 10 yuan to dry them. Bad review
Original TextTranslated by Google
Response from Property: Dear fans of Xiaoyue, thank you for your review. I am very sorry that I did not satisfy you. Xiaoyue is constantly updating, so there are some small changes to the room. I only hope to give customers a better stay experience! The hotel also said that the washing machine is paid. There is no reminder that it is free. I am very sorry that this misunderstood you and brought you an unpleasant stay experience. Meeting is fate. Guests come to Mandolun Pu again. The moon hotel must be accompanied by tea and the fragrance of books. In the Manduolun Puyue Hotel, there is always unexpected warmth! Xiaoyue hopes that you will be as warm as spring, with flowers blooming, birds singing and flowers fragrant. I look forward to meeting you next time!
Anonymous User
Stayed in Dec 2023
Family
8 review
1.0/5
Posted on Dec 31, 2023
The hygiene is really poor. I feel itchy all over after sleeping. Moreover, the outside is still being renovated. It is very noisy early in the morning. There is also a charge for washing clothes and a dryer. The hotel did not write it clearly. The key is to dry it. After machine drying, it looks like wet food. It’s not worth the price at all. It’s the worst hotel I’ve ever stayed in.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the trouble caused to you. If this problem on your body is caused by the hotel, you can directly call the platform phone number to contact the hotel. Xiaoyue will actively cooperate with you to solve the problem. Xiaoyue is looking forward to your call at any time. The hotel does not display any outdated free laundry or free drying. If you have reported any problems, we will explain it to the project and ask the manufacturer to adjust the function of the washing machine. We are very sorry for the unpleasant stay experience.