Sandborg Hotel Reviews

Response from Property: Thank you so much!

Response from Property: Hello,I'm a hotel service specialist JACK XU.Thank you very much for your good evaluation！We welcome your next visit to our hotel！

Response from Property: Thank you so much!

Response from Property: Dear guest, thank you for your review of the hotel!

Response from Property: Dear guest, thank you for your review of the hotel!

Response from Property: Hello, thank you very much for your "heartfelt" review. Every word seems to be like a poisonous needle poking into our hearts. We shudder! I am JACK XU, hotel service specialist. After reading it carefully, I think your evaluation is very subjective and one-sided, and contains some "private goods". As far as I know, the situation is very different from the problem you reported. 1. In order to protect the personal and property safety of each guest and protect personal privacy, the hotel must check the identity information of anyone who wants to enter the room on the floor without a room card. , and only after it is correct can you swipe the elevator card to send the guest upstairs and into the room. Especially if you mentioned it is in the middle of the night and early in the morning, if you knock on the wrong door or enter the wrong room, it will cause serious consequences. 2. There are two free mineral waters in the room (the 500ml of each bottle does not match the capacity you mentioned. Did you miss the zero?) for guests to drink. If you want an extra bottle, you need to pay 5 yuan per bottle (the same as the capacity you mentioned). The price you mentioned does not match, Zhang Guan Li Dai), 3, the tone is cold, it is the interaction between people. Customer support and understanding are the greatest motivation for our services. 4. The picture shows stains on the slippers. I think it is a deliberate attempt to vent anger and discredit what was done and a bad mentality. The hotel's disposable supplies are strictly screened, and each item will have an outer packaging, which is self-explanatory. 5. The hotel's buffet breakfast is from 7:30 to 10:30 every day (it does not match the 7 o'clock you said. Is it the dining time of other hotels?). The experienced kitchen chefs will enter at 8 o'clock after preparing the ingredients. Position serves guests. The hotel welcomes guests with a good and healthy attitude. We hope to understand and support some problems encountered during the service process, rather than becoming a vent channel for some people with a bad attitude and making malicious comments.

Response from Property: Dear guest, thank you for your review of the hotel!

Response from Property: Dear guest, thank you for your review of the hotel!

Response from Property: Dear guest, thank you for your review of the hotel! I am service specialist JACK XU. Thank you for your support and encouragement! Welcome to visit us next time!

Response from Property: Dear guest, thank you for your review of the hotel!

Response from Property: Hello, thank you for your review and suggestions! I'm ANDY WU, hotel service specialist. After reading your suggestions, we conducted a troubleshooting and found that the desk lamp buttons in some rooms had poor contact, and there would be a delay in lighting up when turned on. At present, everything has been maintained to perfection. Welcome to visit us next time!

Response from Property: Hello, thank you very much for your review! I am CANDY WU, hotel service specialist. The hotel is located to the south of Longgang Avenue, with no high-rise buildings blocking it in the front and back, and light sources from the north and south are transparent. According to my current investigation, I found that it may be that at night, because the lighting in the room is relatively soft, it will give people the feeling that the light is not bright enough. Regarding the issue of odor in the room, I have communicated with the guest room management and asked the rooms whose carpets were washed that day not to rush to release guests. Indeed, if the carpet is not completely dry, it may look like you are seeing it, but it is actually an illusion caused by the carpet not being completely dry after being washed. Welcome to visit us next time!