Alice Boutique Hotel (Shenzhen Baoan Honglang North Metro Station) Reviews
Alice Boutique Hotel (Shenzhen Baoan Honglang North Metro Station)
No. 320 Yu'an 2nd Road, Shenzhen, ChinaView Hotel Details
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Alice Boutique Hotel (Shenzhen Baoan Honglang North Metro Station) Guest Reviews
4.1/5
Very Good
241 review
Verified reviewsLocation4.2
Amenities4.0
Service4.2
Cleanliness4.2
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All Reviews(241)
Positive reviews(212)
Reviews with photos/video(28)
Great value for money(17)
Classy environment(14)
Easy to get around(14)
Average sound insulation(9)
Close to metro(6)
Perfect for business trips(5)
Many dining options(4)
Friendly front desk staff(3)
Negative reviews(29)
Anonymous User
Boutique Double Room
Stayed in 2023年12月
Solo travelers
5 review
Outstanding
Posted on 2024年1月8日
Quiant little hotel. Accessible.
Staff were friendly and accommodating even though they can’t speak English.
I’d stay here again if given another chance.
Hanxiang
Deluxe Business Double Room
Stayed in 2023年5月
Business travelers
1 review
Outstanding
Posted on 2023年5月30日
Quite good live environment，nice experience. Very satisfied with the service
肥仔打Golf
Boutique Double Room
Stayed in 2023年3月
Solo travelers
75 review
Outstanding
Posted on 2023年3月30日
Price ok
Clean room
Clean towels
Air conditioning ok cold
Come with brush teeth and things
Shower and shampoo
Guest User
Deluxe Business Twin Room
Stayed in 2023年8月
Business travelers
2 review
Posted on 2023年9月4日
The location is okay, next to the subway station and convenient for traveling
There are a lot of things to eat around, with snacks and meals from all over the place.
There is a farmer’s market next to it, so you can cook your own meals.
The room is old, there is a lot of dust in the corners of the room, and the sound insulation is not good
Just live there
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We have strengthened training for the guest room department to ensure meticulous hygiene and look forward to your next visit.
✠
Boutique Double Room
Stayed in 2023年6月
Business travelers
93 review
Very Good
Posted on 2023年6月5日
It's just the front desk clerk, it's time to strengthen service awareness.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. The front desk department has been trained to enhance service awareness and we look forward to your next visit.
Guest User
Boutique Double Room
Stayed in 2023年7月
Couples
13 review
Amazing
Posted on 2023年8月4日
The service is still in place, but when comparing the living environment and the price, I feel a bit shortchanged.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Deluxe Business Double Room
Stayed in 2023年7月
Business travelers
7 review
Posted on 2023年7月22日
Hotel 5 minutes from the metro entrance. Check-in is quick. The room is large and the bed comfortable. Breakfast is Chinese (fried noodles, hard-boiled eggs, rice porridge, etc.).
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Boutique Double Room
Stayed in 2023年6月
Business travelers
4 review
Posted on 2023年6月3日
The experience was relatively poor, there were cockroaches, the phone was not connected, the air conditioner temperature could not be adjusted, only the fan speed, it was too hot but not too cold under the quilt, I didn't have a good night's rest!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. The pest control company has been contacted to carry out pest control work in all rooms, and has also been reported to engineering maintenance personnel for phone inspection. The problem with the air conditioner is that after you set the temperature, the current room temperature will be displayed after a few seconds. The air conditioner temperature can be adjusted. We are very sorry for the inconvenience.
Nigulasichuizixie
Boutique Double Room
Stayed in 2023年6月
Family
9 review
Outstanding
Posted on 2023年8月18日
I've stayed here several times. It's very convenient and close to the subway station.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Boutique Double Room
Stayed in 2022年11月
Couples
9 review
Posted on 2022年11月18日
In general, I have lived many times, it is convenient! ! ! ! But the experience is really average
Service: Sometimes I'm really speechless...,
Hygiene: There may be cases where the quilt is broken
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. The housekeeping department has been notified to check the room's facilities, equipment and linen for damage, and any damage has been replaced. If you have any questions during your check-in, you can contact the front desk for help. We are very sorry for the inconvenience. Looking forward to your next visit.
cowly
Boutique Double Room
Stayed in 2023年7月
Business travelers
18 review
Posted on 2023年7月14日
The room is big enough, but the breakfast is too basic. What a waste of good space.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. The restaurant department has been notified to improve and increase the variety of breakfast. We look forward to your next visit.
Guest User
Boutique Double Room
Stayed in 2023年5月
Solo travelers
1 review
Posted on 2023年5月13日
The toilet door is broken, there is no ventilation on the third floor, and the surrounding area is very noisy in the morning.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. It has been reported to engineering maintenance personnel for repair. You can book a luxurious business king bed for your next stay. The floor is higher and quieter. We look forward to your next visit.
Guest User
Boutique Double Room
Stayed in 2023年6月
Booked for others
11 review
Very Good
Posted on 2023年6月23日
Ordered for a friend, the response was pretty good and easy to find.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Deluxe Business Double Room
Stayed in 2023年3月
Friends
1 review
Outstanding
Posted on 2023年3月29日
It's okay, it's convenient to travel, there are many restaurants around, and the subway is close! Stayed for two days and was quite satisfied! If I go next time, I will consider staying here again! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guoi
Boutique Double Room
Stayed in 2023年2月
Couples
2 review
Posted on 2023年2月16日
In the past two years, Alice has been my first choice when booking hotels, but both the equipment and services have become increasingly poor. This time, the smell was still there, and the Wi-Fi was not available...
I booked Alice on the 14th, and booked again at 1:00 on the 15th. When I asked for a refund after 2:00, I couldn't refund it, which was really weird. I asked customer service and deducted 10% before the process was completed, and the room on Ctrip and ** The sources are not synchronized.
It is impossible to consider this hotel again when booking a hotel in the future.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We will strengthen training and maintain facilities and equipment. Regarding refund issues, it is recommended that you communicate with the front desk before making a refund, so that there will be no 10% handling fee. We look forward to your next visit.
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