This hotel made our trip to Italy and was easily the best of the three that we stayed in. They upgraded our room, at no charge, and we had a private balcony with a stunning view of the city. The room was a bit small (as most are in Italy) but the amenities made up for it, complimentary water, robes, slippers and the bed and pillows were very comfortable, even had towel warmers! The room service was great, we were exhausted one night and ordered pizza (which was excellent) and they brought it up on it's own table right into our room. This may be normal service for some but for us, it was a first and we felt like we were treated like VIP's, don't question, just book this hotel!