My requests were accommodated when I checked in and that staff member was helpful and efficient.
We got 2 rooms. The television didn’t work in either room upon check in. I reported to the front desk and a technician eventually came and spent some time troubleshooting both tvs. One was fixed after they brought multiple new remotes and the other was eventually reset.
The rooms were spacious, but we couldn’t sleep either night. The thermostat read that the room was 75 degrees. We turned it down as low as possible as it was much too hot. We keep our home at 62 degrees in winter and we were sweating. There was a sign on the thermostat not to adjust low welt than 70 degrees. We set it to cool to 70. At first it was ok after we opened the window and we fell asleep. But by midnight, the unit started blowing hot air. Nothing we did would fix it, even shutting off the thermostat but it kept blowing hot air. We could not sleep both nights.
Breakfast options were minimal, compared to when we stayed there a year ago. Also, we chose this hotel because it had a heated outdoor pool last December and the kids were planning on swimming the whole stay. This year, the pool was not heated and much too cold to swim in December this year. Jacuzzi worked, although there were no pool towels. When I asked at the desk, they said the towels must all be dirty. When I asked when available, desk wasn’t helpful and said they didn’t have laundry person there, instead of just giving us bath towels