Guest User
January 31, 2023
This hotel rates 2 stars for the following reasons: 1) location- a great location for visiting Big Bend National Park 2) the bed was adequate, the ac worked and the toilet flushed The reasons it didn't rate higher 1) major maintenance and renos are needed- peeling paint, holes in walls, shower didn't drain properly, junk all around property, furniture needed replacing, our room was surrounded by tools and junk. 2) way over-priced and pricing was deceptive. No total amount given before reservation was confirmed and credit card charged with no refund policy. Price given per night of $140. Add on 13% tax, 3.5% credit card fee and $25 cleaning fee. None of these fees were mentioned or were given before finalizing reservation. This us a complaint in previous reviews. 3) no breakfast available in the area and no fridge in room. The onsite restaurant opened at noon. 4) no internet in rooms but was able to pick it up at the restaurant. This motel has the same complaints going back years. There are new owners as if December. Sadly, previous poor business practices seem to be continuing. This hotel needs to be honest and upfront about it's pricing (which is very high- our $140 a night was actually charged at $180 a night. It needs a major renovation. It has great potential but I wouldn't stay here again.