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5 star

Bumi Surabaya City Resort
4.6/562 Reviews

Bumi Surabaya City Resort

Genteng Surabaya|0.59km from GII Hok Im Tong - Sudirman
Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

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Business travel

Garden Palace Hotel
3.9/5286 Reviews

Garden Palace Hotel

Genteng Surabaya|0.46km from GII Hok Im Tong - Sudirman
We hesitated at first to stay in this hotel. It's an old hotel (started to be built in 1979) and the building's exterior looks so shabby. The hotel was affected by Covid-19, too, so we know to not set the bar too high for this hotel. Well, when we arrived at the lobby, we could really see the 90's vibes, glamorous hotel at that time. Check in was easy and fast, and surprisingly there were still so many employees working for this hotel. This place was more alive than I thought it would be. The room was good, not exquisite but I can see that it was designed well and was very nice initially. The AC worked well, hot water and water pressure were nice, but the bathroom door was jammed. And the bathtub had black stains (or maybe chipped). The sheets, blanket, and towel all had some stains but I'm sure they were all washed clean. The pillow smelled bad, like musty or damp, but we asked to be replaced and got the fresh ones. Amenities were just okay. No slippers, soap and shampoo were very standard, but they provided a safe deposit box, electric kettle, and coffee/tea. The view outside was amazing, we could see the heart of Surabaya from above, sitting in the japanese-styled chairs. Bed was nice, too. We slept soundly. Breakfast was great, surprisingly! We expected nothing, but turned out there were many varieties of the food, and they were all pretty good. From western to Indonesian, all great. I was happy to see all the employees there, like things are finally getting normal again. The visitors were a lot, too. I'm so relieved that they were doing great ❤️

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Explore Guest Reviews of Hotels in Surabaya

Searching for hotels near GII Hok Im Tong - Sudirman? Compare room rates and reviews to find your ideal stay.
RedDoorz @ Panglima Sudirman
5/51 Reviews
Genteng
the room is fun
Aria Centra Surabaya
4.3/562 Reviews
Genteng
No communication and hand over on front desk team when I already advise earlier that I’m going to extend the stay another night. Still got reminder for check out from the staff.
Hotel 88 Embong Kenongo Surabaya
4.7/5288 Reviews
Genteng
Good hotel, Good experience, good location, good service, thankyou.
The Win Hotel Surabaya
3.7/516 Reviews
Genteng
previously stayed here and the conclusion was disappointing.because:1.limited car parking 2. The staff are friendly but often looks relaxed And for now I checked in back with forced because it was booked here for office, and had to be disappointed again. At the time of check-in, the reception staff was pretty and joking. Then there is no security or officer to help park. And the way back to the hotel at night is also the same, there is no hotel attendant to help, even I ringed until 4x, the security came out and even pointed by the roadside kirs to park my vehicle.. Don't recommend it if I think
Hotel Elmi Surabaya
4.4/532 Reviews
Genteng
It's located in a strategic location, near to 2 big shopping centers, Tunjungan Plaza and Plaza Surabaya. I was surprised when I saw their fitness center, that located next to their main building, it's very dark and tired. The facilities in the room also the same, if you like vintage stuff, you still can get it here, ie. the AC controller and telephone, the room and foyer a bit smell of dump, I think because of their carpet. Thank God all their linens are clean, so I can sleep well. The foods are good, breakfast or room service ok, staff also helpful and friendly. Overall, if you don't mind to stay in an old hotel, it's still good hotel, beside of that their coffee shop open for 24 hours so you can consider it as an option as well.
Mira Inn Kayoon
0/52 Reviews
Genteng
Location 5/5, Service 5/5, Cleanliness 5/5, Amenities 5/5.

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