Hotels near Surfside Beach, Surfside

Let’s talk about the biggest surprise first: On the first night of my stay, when I was sleeping soundly in the middle of the night, a hotel staff suddenly broke into the room by swiping my card and I was kicked out. Later, I checked with the front desk that he had mistaken the room where he should send the things. The customer service manager and security director each apologized and compensated for US$200 in hotel consumption. In fact, they were still not satisfied, but they did not pursue the case because they did not want to make any more noise. Service points were deducted because this incident should never have happened in the first place. Other than that, the overall experience is actually good. The hotel facilities are considered luxurious in the United States. Although the sea view balcony of the room is diagonally facing the coast, the view is still good. Most of the service staff are very welcoming and can call me by my name accurately. The performance of HSKP is relatively poor, the cleaning speed is slow and not particularly clean.

First of all, this is not Trump brand hotel. Trump hotel is located in Miami downtown. I did not know it till now. We spent money in the gift store for nothing because we want to support Mr. Trump. They should rename the hotel name. Don't fool the tralvelers. The hotel needs a renovation. The roof and entry wall have stains. Looks kind of dirty for 4**** hotel. The room is spacious but not worth for 4**** hotel and again NOT Trump brand hotel.

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

Clean and comfortable, kind staff as well and the pancake maker is 👍🏼👍🏼👍🏼

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

I really like this Holiday Inn on Royal Poinciana boulevard as a short-stay when passing thru Miami. Such factors as proximity to Miami International airport, reliable 24- hour pickup and dropoff service, fast checkin, clean spacious rooms with super comfy pillow top beds and, of course, a hearty breakfast buffet in the penthouse level restaurant with a 270 degree view of the city and airfield, coupled with a very reasonable price, makes me want to return to this specific MIA Holiday Inn. I'll be back !

The hotel has been transferred to the garden inn, because it has just taken over, all aspects look quite new, very clean, the facilities in the room are not fully completed for the time being, it is understandable that it has just taken over. The staff was very welcoming and polite.

I’m my opinion, this is a basic 2-3 star hotel located a few miles from Miami airport and other city sights. Relatively clean. Okay for the price. Front desk employees were nice and diligent. Rooms are a little dark even though they have multiple individual lamps. Magnetic room keys were not working for my and many of the hotel guests who checked in at the same time as me. They had to send some one from security to open our rooms with master key. For a short stay and if you are looking for an okay-budget hotel in Mimia area, this is an option that works.

Hotel is very close to airport and they provide free shuttle to and from Ft Lauderdale airport. Food in the hotel is nice, not a big menu but enough to pick!! Room cleaning is on request base…. Many tourists for cruise so sometimes you hear people in and out in the middle of the night.

The service is attentive and very polite. The room are spacious and the hotel has all the facilities including a 24/hr gym. Bed are comfortable with crispy linen but it is a dated facility which badly needs a change of carpeting and some bathrooms modernization. Overall a pleasant stay between flights