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Crown Hotel Surry Hills
3.8/514 Reviews

Crown Hotel Surry Hills

Crown Street Surry Hills Surry Hills|0.64km from Shannon Reserve
We stayed here for 4 nights in May 2022 and what a calamity of an experience. It even begun before we landed in Sydney with them cancelling our booking due to a water leak in the room they allocated to us. After trying to find alternative accommodation at the last minute we were then advised all was OK. The greeting when we arrived was good and we were shown our room located directly behind the communal kitchen (room 1). Apparently they supplied a continental breakfast each morning with bakery items, cereals, orange juice, coffee but you wouldn't know it because only on one morning of the four we were there we were greeted with leftover crumbs or one lonely croissant. On one morning there was even no milk, coffee or orange juice at all. This place does not have a manned reception which I have no issue with but each time we went downstairs to the bar to ask a question we were treated with distain from the girls working there. The room was spacey but just really poor hygiene and basic....very basic. Then to top it off on our final night the vanity in the bathroom fell off the wall and onto me throwing out all our toiletries and leaving me with a heavy bang on the head. They couldn't fix the problem and instead arranged alternate accommodation at another hotel so we had to pack up our bags and relocate unexpectedly. By the time we got to the other hotel it was 11:15pm and we had to leave the following morning. They didn't even offer us any compensation or at the very least a breakfast voucher considering we had only managed to get something to eat on 1 of the 4 mornings we were there. Just really poor service with little regard to how it impacted us. NEVER AGAIN.

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Explore Guest Reviews of Hotels in Surry Hills

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Hotel Harry, Ascend Hotel Collection
3.6/513 Reviews
The atmosphere was great and the room was great. The atmosphere was great and the room was great. The atmosphere was great and the room was great.
202 Elizabeth
4.5/543 Reviews
Lovely new boutique hotel in an area that felt a bit similar to Soho, close to Central train station. The staff were all very friendly and helpful. Rooms are compact but have everything you need and was sufficient space for 2 people, and very comfortable.
Crystalbrook Albion
4.6/557 Reviews
This lovely art deco inspired hotel is a small, boutique hotel set in a fabulous location to enjoy Sydney. While centrally located, it is a nice and quiet for a good night’s sleep. It is walking distance to almost everything - short walk to nearby bars and restaurants and Central station and a bit further walk to Oxford St or the CBD, or just 40 minutes to the Opera House. The hotel is beautifully designed and finished. The bed and bathroom were very comfortable and the complimentary coffee/pastries/ fruit breakfast is very enjoyable. There is a lovely roof top terrace and an honour snack and drinks bar to enjoy too. Every room is different with clever design to make the most of their size. We stayed in a cosy room (107) and, as the website says, it is snug for a couple! We managed fine and really enjoyed our stay but personally I would have preferred a luggage rack to the sitting chair (which is overly large for a small room). The staff were all welcoming and professional. This is our second stay in a Crystalbrook hotel and both have been excellent.
Big Hostel
4.1/543 Reviews
I've stay there quite a long time during the 2021 year and I was feeling like I was at home. The number of guest was very low because of the Covid. The staff is nice and the small size of the hotel makes it feels as a second home. I've got good memories from this place
Club Wyndham Sydney, Trademark Collection by Wyndham
4.2/556 Reviews
Sydney Central Business District
The location was so good that I walked everywhere. It was a good location to get to the station and tram. The staff are so friendly too everything was good I went while eating breakfast.
Royal Exhibition Hotel
3.7/547 Reviews
Made a last minute booking due to broad train network failure and was unable to get home in a timely fashion. Location very convenient to Central station . The bar was buzzing and the staff were very friendly on check-in given I’d booked 10mins earlier on booking.com. They took me to my room and gave me a rundown of the services. While the rooms are old, they are clean and the linen and towels were good quality and the bed and pillows comfortable. It was a hot night and the A/C delivered keeping my peri menopausal at bay. I ordered a delicious meal from the bistro and was able to walk to work very well rested the next morning. I will happily stay there again.

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