Spa Hotels in Sutton Coldfield

We’ve stayed here before. On paper it is a good base to use when we are visiting friends. This time, we were slightly taken aback at the cost of our family room. We usually view it as a cheap and cheerful option. This time it was neither. Next time we’ll spend a little more elsewhere, for a far more comfortable experience. One additional issue was the fire alarm going off in the early hours requiring us to gather in our nightwear in the car park. The night manager handled it superbly but it took forever. Loads of people vaping and smoking around us. No fire found but probable smoking/vaping in the rooms was mentioned as a possible cause. Early the next morning, the gardens were being cleared by an exceptionally noisy leaf blower; sleep and rest had totally evaded us by this time. The night staff aside, the whole offering is sloppy. The carpark is a mass of potholes, booking in took forever as the member of staff was having a lengthy telephone conversation and we have learnt to avoid the risible breakfast. Avoid: there are much better ways to spend your money and your night!

Lovely looking building with a lot of character. Check in was smooth with great staff. Our first room was a standard room and we were happy enough with it knowing you get what you pay for, but unfortunately my bed had a huge dip in the middle. I would usually live with this but I am awaiting spinal surgery so really couldn’t sleep another night with it so we asked to move or replace mattress. (Also the room was so hot, view was literally a brick wall and there was a loud unit of something mechanical outside) staff were great and upgraded us to a better room with decent beds although all the doors looked beaten up. It had an adjoining door to the next room and our neighbours were very noisy shouty people but the room was so much nicer so we stayed put. Breakfast staff were excellent, breakfast was reasonable . We had dinner in the oak room on the first night nice vibe but the food was not good at all. White wine was served warm but staff kindly sorted it quickly when we asked. Unfortunately the food was very poor, we both had the waygu burger which was cold, tough and dry. Pretty dire for £19. We didn’t really feel like we could say anything else after the wine and the room so ate as much as we could and didn’t use the restaurant on the second night. Would not recommend. The spa was busy and small and needed a refurb. You couldn’t get a seat and it seemed a bit grubby. Staff were all lovely though.

Friday 17 Nov at the Townhouse was a very pleasant surprise! A new band was playing and they called themselves Trios - I wasn't expecting such a great sound from just 3 musicians; they didn't need any other instruments and the audience loved it and so did my friends and I. Very engaging band. The atmosphere was gorgeous, and friendly staff at bar and at the door.. We are certainly coming here again as it was announced that they are at the Townhouse on Friday 24 November and on stage 11pm! What a treat.. :)

This is a hotel I definitely recommend. I went in the cold season, but the room temperature is always just right and comfortable. The hotel is kind.