Grace Hotel

Grace Hotel Reviews

Grace Hotel

No.77 Shihu East Road, Suzhou, ChinaView Hotel Details
Grace Hotel
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1 night

Grace Hotel Guest Reviews

4.7/5
Amazing
1217 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1217)
Positive reviews(1192)
Reviews with photos/video(119)
Friendly front desk staff(267)
Large rooms(124)
Easy to get around(78)
Delicious breakfast(77)
Close to metro(44)
Many amenities(38)
Convenient parking(32)
Has rooms for families(7)
Negative reviews(25)
seamanbobo
Queen Room With View
Stayed in Feb 2023
Business travelers
68 review
5.0/5
Outstanding
Posted on May 6, 2023
very new hotel. very very good stuff. especialy the bartender Renay. He is great guy. You should give him a big salery rise.w
Ngọc Mạnh
Special Queen Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Oke suggested to live here
Response from Property: Happy Chinese New Year! Thank you for your stay, we are delighted with your support. We look forward to seeing you again!
Arsal
Premier Twin Room
Stayed in Oct 2021
Friends
18 review
4.5/5
Great
Posted on Oct 4, 2021
Amazing and very comfortable
Guest User
Discount Twin Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The front desk lady, Xiao Pei, is very nice, very pretty, and very welcoming. I will stay here again next time I come here for something. It's great.
Original TextTranslated by Google
Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Discount Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The service is very good, the facilities are a little old, but the overall cost performance is still very high, it is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Suzhou Yajie Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Family Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
This hotel experience really brought me more surprises than expected! I originally booked a family suite temporarily, but I didn't expect it to have such a delicate layout design. Every space is used just right. It is spacious and warm, and the scenery is good. Especially from check-in to check-out, the hotel manager Xiao Yang's thoughtful and professional service impressed me even more. Looking forward to your next visit!
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Response from Property: Dear guest, hello! Thank you for taking the time out of your busy schedule to write such a detailed and thoughtful review for us. Regardless of the hotel's room season, we will continue to provide warm, thoughtful and meticulous service as always. Looking forward to your next stay!
Haishe
Family Suite
Stayed in May 2024
Family
4 review
4.3/5
Very Good
Posted on May 3, 2024
I decided to come to Suzhou for the May Day holiday and booked a family room in this hotel. The room is quite large, with a bedroom and a living room. There is a large bed and a single bed in the bedroom, which can sleep 3 people. There are 2 bathrooms, which is particularly good. There are small gifts for check-in, which are some snacks. There are also small snacks for check-out, and parking is free. The service attitude is also very good. Don't expect breakfast, it is a very ordinary breakfast, just fill your stomach. The coffee is bland. But other aspects are good, especially Xiao Yang and another lady who registered at the front desk are very friendly and enthusiastic. This hotel is about 600 meters away from Longhu Tianjie, where there is also Shihu East Road Station on Line 4. It is a little far from the city center, but the price-performance ratio is quite high.
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Jienigui~
Privilege Queen Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The room was upgraded for free. The room was clean and tidy. There was an iron. The bathroom was clean and spacious. It was very comfortable to live in. You can see Suzhou clearly from the window. The night view is great.
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Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a star-level standard. We look forward to your next trip, and we can create more perfect service for you.
Guest User
Premier Twin Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The parent-child room is great, not only spacious and clean, but also has a great view outside the window. The hotel also gave away free snacks, but I didn't take a picture because they were eaten by the children. In the end, I could only take a picture of the beautiful view outside the window. In addition, the front desk girl Xiaodie is also very nice. Thank you. I will definitely come again next time I come to Suzhou. I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Chenjideyun
Privilege Queen Room
Stayed in Apr 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The former high-end hotel under Jinjiang Inn changed its name after operating for a few years. The decoration and facilities are not new, but the service is still very good, the location is convenient, the subway station is within a ten-minute walk, and parking is free.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
wenjuwang
Discount Twin Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 3, 2024
Very happy with the price/performance ratio, good service, worth recommending
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Premier Twin Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The service is very good👍, the room was upgraded for free and snacks were given
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Executive Queen Room
Stayed in Mar 2024
Solo travelers
9 review
4.5/5
Great
Posted on Apr 1, 2024
It was very late when we arrived, and the front desk upgraded the room type. The room is spacious and a**ospheric, with good lighting and overlooking the city view. Sleep comfortably. But there is no hot water in the shower room, so you can only take a shower in the bathtub. There are many types of breakfast available, and everything is delicious. However, some criticisms need to be made: the juice drink section is no longer available, and it will not be renewed. After I raised it with the staff, they also ignored me very coldly. I hope the hotel can make it in time. Improve breakfast service.
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Response from Property: Dear guests: Hello! Thank you for your appreciation and criticism. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm Our services create the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 27, 2024
The hotel is very good. The front desk lady is very beautiful and the service attitude is very good. I will come again
Original TextTranslated by Google
Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
tjxl
Special Queen Room
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 13, 2024
The hotel near my home has very convenient transportation. I stayed here for the first time for a reason today. Xiao Pei at the front desk was very enthusiastic. Not only did he upgrade the room type for free, he also gave me a breakfast coupon. He noticed that I had inconveniences in my legs and feet and offered help. Five-star praise. The room is very clean and tidy, the sound insulation is good, and the bathroom has all the facilities. The price/performance ratio of a hotel in this price range is quite high. The breakfast was also quite rich, but I was pressed for time and didn’t have time to try more. I can arrange it next time when friends come to stay!
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