Guest User
June 26, 2021
4 points, all for:
Hu Junxia at the front desk, she tried her best to make up for the hotel's various hardware and software deficiencies, Wang Yuting at the guest room center, ran twice to repair the guest room equipment for us.
We traveled hundreds of kilometers with the elderly and children, and it was hard all the way, but we thought we could have fun in the hotel, but the reality was uncomfortable:
1. The Ctrip rating is probably fake. We and a friend's family brought a large group of elderly and children. We came excitedly, and found something wrong when we entered the lobby. There was no air conditioning in many places in the lobby and corridors, and there was a musty smell. How to say it, it felt old and decadent.
2. When they said it was a hotel in 2017, I felt it was about 2007. The facilities were old and many of them were broken. Many lights on the second floor of the duplex suite were broken, and several lights were flashing, like ghost lights.
3. Breakfast, very simple, I was angry. A five-star hotel, a few hundred yuan for this?
4. I called at 6:55 pm to ask where to have dinner? We were told that it was too late to eat now, the hotel restaurant closed at 7:30, and even if we came early, we could only order a set meal.
There was no supermarket in the hotel, only a small self-service supermarket. Instant noodles cost 35 yuan a box, called Lanzhou beef ramen. The child went to buy it by himself but couldn't bear to buy it. I felt sorry for the sensible child. I went down to ask the front desk. At that time, Hu Junxia was very nice and quickly took out the hotel's privately stored instant noodles for us, 10 yuan a box, which saved us from starving to death at night.
5. The amusement park written in many reviews of the hotel is actually a small place. The video game room is also a small place. It costs money by yourself. There are a few equipments. The children left in ten minutes. The botanical garden and zoo were not found, and no one told them. The swimming pool is quite small and looks very old.
6. The most annoying thing is mainly because they advertised that there is a lake view on the edge of Yangcheng Lake. ********! The lake cannot be seen in the hotel. We rented bicycles and the elderly and children rode together to find the lake view. We wanted to take the legendary tour around the lake. We asked the guard and said that the hotel turned left. We went out and felt something was wrong while riding. We called the front desk and asked where the lake was. Isn't there a road around the lake for cycling? The front desk was in a bad mood. Why should I blame you for telling me that the guard told me? Who told me not to ask us clearly at that time? I rode 7, 8 or 9 kilometers to the lake! We are two old people in our 60s, with four children, the youngest of whom is only three years old. We rode 10 kilometers to the lake to enjoy the lake view? I was so angry that I couldn't speak. She also said that you can come back and turn right out of the hotel, but that road may be blocked because the hotel next door may be renovated and fenced off a section of the road. She couldn't figure out the information herself, so she asked a group of us to try to find it. What about the lake view that was advertised? What about the bicycle tour around the lake? ! Many people in the hotel have no sense of service, and there is a mentality of shirking responsibility. They don't care about the guest experience at all. Sunset Hotel!
This hotel trip, we checked out early in the morning.
If it weren't for Hu Junxia, Wang Yuting, and the young man with a high hairline and a little ** trend who rented a car in the lobby and served very patiently, we would have wanted to ask Ctrip to compensate us because the rating was seriously inconsistent with the facts! These three people have professional qualities.
The last two pictures below are from a self-service supermarket, and they seem to be priced at over thirty yuan per box.
Original TextTranslation provided by Google