Lavande Hotel (Suzhou Guanqian)

Lavande Hotel (Suzhou Guanqian) Reviews

Lavande Hotel (Suzhou Guanqian)

No.212 Guanqian Street, Suzhou, ChinaView Hotel Details
Lavande Hotel (Suzhou Guanqian)
Lavande Hotel (Suzhou Guanqian)Lavande Hotel (Suzhou Guanqian)Lavande Hotel (Suzhou Guanqian)
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Lavande Hotel (Suzhou Guanqian) Guest Reviews

4.6/5
Great
1654 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1654)
Positive reviews(1561)
Reviews with photos/video(171)
Friendly front desk staff(238)
Easy to get around(225)
Classy environment(166)
Close to metro(91)
Large rooms(63)
Convenient for shopping(62)
Would stay again(44)
Strange smell in room(22)
Negative reviews(93)
TristanTsang
Family Room
Stayed in Dec 2023
Friends
4 review
5.0/5
Outstanding
Posted on Jan 2, 2024
A very good hotel with very good location and staff, it is really a nice hotel to stay in Suzhou. I have a very nice experience with this hotel when crossing the year 2023, I will put this hotel on my list if I have another chance to visit Suzhou in the future.
qiaokelidou
Deluxe Room (2 Beds)
Stayed in Feb 2022
Friends
36 review
4.2/5
Very Good
Posted on Feb 6, 2022
located in the city center. therefore lots of opportunities to shop or eat in the neighborhood. also near metro stop approx 300 meters. some rooms have windows but not with a street view. Meaning they are aimed at an internal hallway / shaft with connection to outside airsupply.
TravelBoy89
Elegant Double Room
Stayed in Jul 2021
Solo travelers
4 review
4.0/5
Very Good
Posted on Jul 23, 2021
The front desk was very professional with a greeting. They assured and assigned my room as soon as they check the particulars with regards to COVID. The room was nice with enough space. My only minor issue was the Wi-Fi, which work for a time and then not sure what happened and the water from the shower leaked out and ran to the front of the face sink. All in all the stay was nice.
Response from Property: Dear friend! Thank you for your time, friends are ready to bring you quality service, sincerely invite you to stay in our hotel again, your five points is our next goal.We take the lavender aroma as the brand clue, annotates the comfortable culture of the hotel from the three dimensions of sleep, breath and touch. Lifeng advocates "a little more comfortable" life philosophy, to provide consumers with a comfortable travel life atmosphere and a more intimate new-type service and business travel experience ~
Caribbean Empress
Elegant Double Room
Stayed in Jul 2021
Solo travelers
15 review
5.0/5
Outstanding
Posted on Aug 7, 2021
The Lavande was great, conveniently located and very accommodating. I enjoyed my trip there!
Guest User
Elegant Double Room
Stayed in Dec 2023
Couples
4 review
1.0/5
Posted on Dec 4, 2023
I really like the Lavande Hotel. I saw online that the location is good and the price is not expensive, so I made the decision. But this Lavande store is really bad. The sanitary conditions are worrisome, the blind windows are not ventilated, the room smells bad, and the sound insulation is poor. It really ruins Lavande's brand.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
3 review
3.2/5
Posted on Feb 20, 2024
The hotel is not far from the surrounding scenic spots, which is very convenient. The hardware facilities are very average, and the cleaning lady is very enthusiastic.
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Anonymous User
Deluxe Double Room
Stayed in Nov 2023
Couples
1 review
2.2/5
Posted on Dec 1, 2023
Very dissatisfied, I understand the energy saving of the lights, but it is too dark! There is no plug in front of the bathroom mirror, and it is inconvenient to use a splint! It is completely different from the chain hotels in Nanjing. I am very disappointed and will not book again!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Double Room
Stayed in Nov 2023
Family
1 review
2.2/5
Posted on Nov 19, 2023
It was obviously a room with a window, but it turned out to be a fake window with poor sound insulation.
Original TextTranslated by Google
Response from Property: Hello, the elegant double room you booked has a window located in the corridor. We are very sorry for bringing you a bad experience and thank you for your understanding.
Anonymous User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Friends
4 review
2.0/5
Posted on Jan 30, 2024
Apart from convenient transportation, everything else is not very good and the equipment is outdated.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Deluxe Double Room
Stayed in Nov 2023
Friends
1 review
1.0/5
Posted on Nov 5, 2023
The sound insulation is very poor. When the toilet next door flushes the room, it feels like an earthquake. The shower head fixed to the top is also loose. The hair dryer will overheat in ten seconds. You have to wait for a long time for it to cool down before you can continue to use it. The sanitary environment is also very average and the lighting is very dark! Anyway, I left the hotel early and stayed in a hotel. The price/performance ratio was very low. There are better hotels in the same price range. It is recommended not to choose this hotel for accommodation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Oct 2023
Solo travelers
1 review
1.5/5
Posted on Oct 8, 2023
It was my first time to book Lavande when I went out to play. First of all, the toilet in my room was broken. It broke basically once every day. After repairing it, it broke and couldn’t be flushed. It was very uncomfortable to go out for a day. I'm very tired, and I can't go to the toilet when I get back. It's not as good as the public toilet outside. At least the water can be flushed. Secondly, I don't know what the housekeeper thinks. Is it allowed to litter the guests' things? I bought Tianzixiao on Pingjiang Road, but I didn’t throw away the bottle and planned to keep it, but the cleaning lady threw it away for me? He probably dropped it on the ground and broke it, so he threw it away to me, because the cloth and rope wrapping the wine bottle fell to the ground and were not taken away, but the bottle was missing. Originally, these things were placed on the table... very I'm speechless. I won't book this hotel next time. The hair dryer is not easy to use. It cuts off the power after a while. I guess the quality is too low and the overheating protection makes my hair half-dry every time I take a shower. For those who don’t want to do it, there is an air conditioner, which seems to only reach a maximum of 25 degrees. Later, when I took a shower, it was a bit cold and I wanted to turn it up a little, but I found that the maximum temperature could only be 25 degrees. . . . . Really speechless
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Double Room
Stayed in Mar 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 25, 2023
Checking in again, the service is very good, proactive and enthusiastic, as if only the fruit tea is sent, very thoughtful, the layout of the room is very reasonable, clean, no smell, the water from the shower is still as fast and strong, a great stay experience, highly praised
Original TextTranslated by Google
Response from Property: Thank you for your support to Xiaoli. Your wonderful stay experience is Xiaoli's greatest comfort. With your full five-point praise, Xiaoli is full of energy and will definitely get better and better. I will live up to your expectations. Remember to come back Visit Xiao Li.
Guest User
Family Room
Stayed in Mar 2023
Family
6 review
4.5/5
Great
Posted on Mar 25, 2023
I arranged to go to Suzhou with my family on the weekend, and I chose this hotel on Guanqian Street. What’s worth mentioning is that staying in this store is a great place to travel. Walk to Pingjiang Road to experience the atmosphere of the ancient town, find food in Guanqian Street, and enjoy the beautiful scenery in Humble Administrator’s Garden and Lion Grove. The service of the hotel manager is also very good. He has always provided considerate service. He has prepared fruits for check-in 🥭🍊🍌 and can help solve small problems one by one. The only regret is that the family room I stayed in has no windows, and in a closed environment, the air conditioner is not strong enough, so I didn't sleep well all night. I will stay at this hotel next time, but I will definitely ask for a room with a window.
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Response from Property: Walking on the street, watching the busy pedestrians. I am confused, whether through unremitting efforts, the flowers ahead will surely bloom into the sea. And everything fell into place. I suddenly think of you, it turns out that I haven't forgotten you after all. In the blooming season, waiting for us to meet again.
Qiezhe
Elegant Double Room
Stayed in Mar 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 17, 2023
Hahaha Let me talk about a detail, the bathroom is very clean, this detail really poked me! ! The environment can be said to be very good and comfortable. Clean and hygienic. The room has a lot of space, which is to be commended. The lady at the front desk is very helpful and friendly. The location is very close to the place of business trip. Recommended to everyone.
Original TextTranslated by Google
Response from Property: Dear Liyou, thank you very much for your stay and appreciation! Your appreciation is a great encouragement to the hotel, and it is also the driving force for our progress. Xiaoli has been committed to providing every customer with considerate service, so that every friend who comes to the store can feel at home. Accompany you to spend the best travel time
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2023
Friends
22 review
2.0/5
Posted on Feb 15, 2023
The most dissatisfied hotel this time! I have lived in Lifeng in Guangzhou, except that the signal is not very good, there are no other shortcomings, so I chose Lifeng here! The lady at the front desk on the day I checked in was very enthusiastic, and the aunt who cleaned the room was also very enthusiastic. It's understandable that the upstairs is an escape room. When booking a room, it shows that you care carefully! When we entered the room the carpet was dirty and the table was full of lint that hadn't been wiped clean as was the tissue box. Nothing redeeming but clean bedding! The glass in the bathroom is also stained with various kinds of water. It is not the kind of glass that the inspector said. I can clearly distinguish the shape of the glass from the water damage! I contacted the hotel and found that the phone was broken, so I went downstairs and changed the room. The result is still the same. I am very upset. The bathroom door handles are super loose and almost fall off. I screwed them on myself! I want to say that hygiene is the most basic thing in a hotel! Staying in a hotel has the experience of a poor homestay! The picture is the second room. The first room was worse than this one! Dirty and messy facilities! The bathroom door was so dirty! Like a frying pan after cooking! The hotel is not afraid of old age, but at least it must be clean! There is dead scale on the faucet switch!
Original TextTranslated by Google
6/11
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!