Club Balai Isabel

So we got the room cheap - so we got what we paid for - cheap. The room is like an old motel room - although the aircon was new. Terrible service. There are no phones in the rooms so you have to call their mobile or viber for room service. But no one is picking up on the phone line, and viber responses were terrible. I asked for an extra towel for my child in the afternoon and the tv remote was not working I asked for help via viber since no one was picking up. I had to follow up in the evening when we returend to our room, but by then we discovered another problem the water heater was not working. So I messaged and called no response, finally their excuse was "they were picking up, but the reception was poor". In the end we never got the towel or the remote, but I said never mind just fix the heater. And then they sent housekeeping, the guy said it was not for housekeeping yo fix but for engineering, and even said i didnt say what tbe problem with the shower was, when it was in the viber chat. Good thing the guy who came after was able to fix it. Food is terrible. First we tried kumintang - overpriced terrible food. A "set meal" for 500 pesos with meager serving and the beef was tough. I asked for extra egg and was charged 100 pesos for 2 eggs. And the in the morning - fly infested breakfast buffet. I placed my food on the table to get drinks, when i came back flies were all over it. Totally lost my appetite and didnt touch any of the food. I understand that they are probably trying to rebound from the pandemic and Taal eruption- and I am okay paying for expensive food but at least make it good. Overall, even if they have a good view of the Taal volcano and the salted pools are nice -I would stay away from this place.

After a 6 hour trip arrived at midday. Had to wait 2 hours as check in was 1400 hours. Another hour passed as 5 members of staff tried to get my room door open.Was eventually given another room.The balcony was filthy,the flower beds were littered with garbage, the tv did not work.

Value for money - 2/5 was not that great of an experience Location- 5/5 nearby restaurants and convinient stores Amenities- 3/5 -lacking maintenance in some areas Staff -4/5 they are all nice, no issue Food- 3/5 pricey for the servings and taste The room we got didn’t have a smartlock yet we were given just a card key. So we had to go back to the reception area and line up to get normal key. -the water in our ran out in the afternoon, can’t shower or flush. It took a couple of hours for it to be back. The staff said they are still filling up the tank! -I am a bit surprised. -No towels provided for use! ( but has provided shampoo -which was not enough since we were family of 5) enough soap and disposable toothbrush. - the restoom in our family room didn’t look like it matched the price we paid for. It wasn’t maintained. Looked like a cheap motel bathroom. Good thing they have heated shower. - Our balcony sliding door is faulty, it has broken lock and broken sliding mechanism. You have to carry one door while sliding it ( huge safety and hazzard concern!) there was already a feedback about this by other guest who left a review, yet it was not addresses - Their common restroom at the pool area stinks big time ( seemed like no one is maintaining and doing rounds during peak hours) referring to the common rest room of their biggest pool -our room and bathroom also had a funny weird smell. Not that it stinks. It was just weird. Our beddings had those weird dusts as well not sure what those was but tdefinitely not neat. Good thing they have: -Gcash payment at the restaurants -Other activities offered -ref,cups and kettle in the room -lush gardens But sadly, wont come back until they improve.

Enjoyed the many pools they have and the provincial vibe. They have very nice rooms and helpful staff. We enjoyed walking around their area. It's a seriously nice place. We got to trek to taal. Just a boat ride away.

Good set of amenities. We enjoyed our overnight stay in Club Balai Isabel. We were not able to check other facilities when we stayed but will definitely go back. Will recommend the place to my friends and family. Can't wait to visit again and try the swimming pool.

Good : Nice view of the lake, great to swim in their warm pool, good internet connection Bad : No elevator - have to carry heavy luggage ourselves to our room at the third floor Have to call reception each time for someone to clean the room and provide clean towels, etc. TV lost signal after two days - technician who came to check says it always happens when there is rain. But the next day, there was no rain and we never got TV reception back

as most review, this is purely my personal opinion. staff were very friendly and very nice. my family booked the place for a few days while i booked mine only for 1 night...in the end i stayed the same days by re-booking every day. can't remember his name but the front desk guy was very pleasant and was very accommodating. this is true for everyone working there from the guard at the gate, grounds keepers, room and restaurant staff. this has gotta to be one of the best view within taal lake. its very close to tagatay so can't complain. now lets talk about the rooms. we stayed at the mabini building, 4th floor, and there's a few issues. yes, the wifi most of the time was not working. on our first day, it was offline. the water pressure was horrible the whole time. you have to time your shower otherwise you will see droplets of water. tv/cable like wifi was none existence. all of these i mentioned would be bad luck if i'm talking about 1 room. sad to say it happened to not 1, not 2, but all 3 rooms that we booked. we managed to survive even with the room issues. would i go back or recommend it, for the view and staff, I may. i am telling myself that these issues might be due to lack of staff due to covid and they are just starting to comeback. i hope this is the case.

Hands down to the friendly, accommodating and courteous staff. The place was just amazing... you're like in another time. There are lots of things / activities to do or if you just wanna chill, I recommend Balai Isabel! The view of the lake, the Taal volcano, the sunrise and the sunset... makes you just wanna stay there. Cleanliness is at par! Highly recommended!