Guest User
June 13, 2024
I’ll start from the very beginning, it is not written anywhere about taking a deposit, they take 1000 MAD, which must be returned to the card from which they were debited, at the moment they have not returned (they said that they will return within 1 week). There was no water or tea provided during cleaning. There were no bathrobes in the room, I had to call to have them brought, and the next day they were taken away. For breakfast, you cannot pour water and tea yourself and you need to find employees who you can ask to do it. It is very difficult to make requests, I called and asked to turn on the sauna, came to the reception and asked and in the end it was never turned on. The appearance of the hotel is adequate; in all other respects it does not correspond to 5 stars. I don’t recommend it, I have something to compare, I’ve been to Hilton in more than 30 countries, I’m their devoted fan, but this is a complete disappointment.
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