Guest User
January 29, 2024
Great hotel, great staff, some holes in the service. Lovely hotel in lovely location on the back of a huge beach. It is a bit isolated so you need a car to see anything other than the hotel. We had lovely huge room with good facilities and a great view over the beach. But, For £300 per night the reception service was pretty poor. We waited 10 minutes to check in because the trainee staff was incompetent and the other 2 busy. Most of the time there was only 1 staff on duty. A few times I saw no one there at all. Partly because its probably not that big a hotel, but a lot of things referred back to the hotel- book the gym, spa etc, etc. Also the reception ( or other staff) did not take you to the room and it was a long way and a fiddly route via two lifts, especially the first time. Also you walk right through the swimming pool area. a bit poor for a good and quiet hotel. Also no drinks whilst your checking in and it took at least 15 minutes for some reason - nearly as bad as Avis! It would have been nice to be offered a glass of fizz or a beer whilst waiting. Bar: three times we went to the bar after dinner and once left before we were served, as it was so slow and the third time we waited 15 mins. Mostly because there was only one person serving each night. On the last night at least 25-30 people were in the bar, still only one staff. There was a DJ on at 7.30 - 8.30 and no live music Friday but it was advertised in the app, but there was on Saturday. However, pretty underwhelming! It's not a place for lively nightlife, but probably works for its demographic - which was quite mixed age range. This is a place that depends on phone cameras QR codes for all menus/lists. There's no printed info anywhere nor in the room. So services/facilities are hard to discover. ie TV channels. We never saw the manager in 3 days. Surprising for a boutique style hotel. I think it needs some attention. Restaurant and food very good. The entry sign says please wait to be seated but never anybody there to do that! The staff friendly and helpful but over worked. needs more staff especially for showing to tables and taking drinks orders. But it just worked and the food very good. Our block, 4 , had no lift. Well there was a service lift hidden away at the far end of the block. Also to get to our room required 2 or 3 lifts from reception, which was a bit of a pain, given we ended up at roughly the same level we started at! Finally, given the acres of undeveloped space in Fuerteventura, why build a hotel with very little car parking, especially when its way out of town? Overall very good, but some buts.