Hotel Grand Palace

Torn towel, decaying furniture, arrogant manager, far from city centre not recommended for families. The hotel ambience seems to be exaggerated. Reception staffs are not receptive. The doors seems fragile. No sound proof. You can hear other room guest night gossip. Not recommended at all.

I stayed at Hotel Grand Palace Tbilisi during my visit to Tbilisi in January. Overall, my experience was a mix of positive and negative aspects. While the hotel had its advantages, such as a welcoming reception, spacious rooms, stunning views, and a convenient location near the city center, the lack of cleanliness, especially regarding the bed linen, left me disappointed. Let's start with the positives. The reception at Hotel Grand Palace was truly great and welcoming. The staff was friendly, accommodating, and efficient in handling check-in and other inquiries. Their warm and professional approach created a welcoming atmosphere, which was a great way to start my stay. The rooms were spacious and well-designed. It was a relief to have ample space to move around and store my belongings comfortably. The furnishings were tasteful, and the large windows offered great views of the surrounding cityscape. Waking up to such a picturesque scene was definitely a highlight of my stay. Additionally, the hotel's location was incredibly convenient. Being close to the city center meant that I had easy access to various attractions, restaurants, and shopping areas. It saved me a lot of time and effort in commuting, allowing me to make the most of my visit to the city. Regrettably, the cleanliness issue significantly impacted my impression of Hotel Grand Palace. The most concerning aspect was the condition of the bed linen. Upon closer inspection, I discovered numerous hairs from previous guests scattered across the sheets. This lack of attention to detail was disheartening and, frankly, quite off-putting. A clean and fresh bed is essential for a comfortable stay, and the presence of hair from previous stayers was undeniably unpleasant. While I understand that housekeeping can sometimes overlook minor details, such as stray hairs, hotels need to maintain a high standard of cleanliness, especially when it comes to bedding. This particular issue greatly affected my overall comfort and made me question the hotel's commitment to cleanliness. I hope the hotel takes steps to improve its housekeeping practices to ensure a more hygienic and enjoyable experience for future guests.

They are welcoming and very friendly. The rooms, lobby and restaurant are perfectly clean. This hotel has great staff! Levani and Giorgi, The bellboys took care of my luggage and offered assistance to check my taxi, paid me a bottle of water cause I had no cash on me. The old man at the reception also, he don't speak much English but has good positive energy. Will definitely recommend to anyone

Very quite place Near attraction Near grocery Good view Smiling staff Helpful staff Furniture in the hotel very antique It looks very historical and it's what I was looking for in Tbilisi Easy transportation either it's bus or using the yandex go which is the Georgian oper

Hotel is on really good location,the view from room is also great. However only complaint is that staff at the front desk was really weirdly rude.not evryone bt one lady... firstly she accused me of breaking the door lock which is so pointless Because as soon as we locked the door it was broken,no one carries any hammer to break the door while traveling.i tried to ignore it and concentrate on my vacation bt again this mannerless lady came to us in lobby area, started shouting infront of people nd insulting is, hotel management should atleast train there staff on how to behave and talk, whatever confusion we had with checkout timing could have been resolved happily bt no she needed to shout nd spoil our vacation. I woul not recommend this hotel at all to anyone as the staff need to learn how to behave with guest.

We liked hotel, rooms are very clean , staff are very helpful and friendly, they helped us a lot, they gave us early check-in free of charge. Regarding location, it was also ok, because it's only 5 minutes drive to old city, overall hotel was ok.