The Falcon Hotel

We booked into the hotel for a stay of 3 nights. When we came back to our room on the first day we found that our beds had not been made, our cups hadn’t been washed and the bathroom hadn’t been touched. On complaining to the bar staff they were very apologetic and asked if we wanted them to do anything, which we declined as it was by now the evening. The second and third days were the same. Someone came to the room around 9 am to ask if we needed any supplies topped up. We thought at the time that this was odd as that usually happens when they service the room. Incidentally we didn’t see a housekeeping trolley the whole time we were there. I understand there are some people who don’t like staff going into their rooms but we are happy for whatever service they wish to provide as what’s the point in going to a hotel in the first place, you might as well get an Airbnb if you want to look after yourselves. On checking out, the breakfast staff were the only people around so there was no point it talking to them. On returning home we emailed the Manager who was ‘bemused’ (?) by our email which we thought was a weird expression to use when responding to a complaint!? According to him we had said we didn’t want anyone to service our rooms!! Why were we complaining then if we’d asked for this - it doesn’t makes any sense?! I replied refuting this allegation and we haven’t heard from them since! On another subject, there was nowhere to put your stuff in the bathroom apart from a very narrow glass shelf. Plenty of room for a cabinet or a decent sized shelf or two and no hooks either. There was a wardrobe in the room but no shelves or drawers so we had to put our clothes on the windowsill. Bridgnorth is a lovely little town and perfect for visiting Ironbridge. There are plenty of other places to stay.

The best thing about this hotel is the amazing friendly service. A lovely young lady greeted us on arrival. Showed us to our room offered to carry our bags. When we returned downstairs to ask about taxis supplied us with several numbers and made suggestions to book the return trip with the driver in case they were busy. We didn’t eat dinner in the hotel as hubby’s very traditional in his tastes and Asian food is not for him. On our return I asked for more tea bags and sweeteners as we are both big tea drinkers. The tea tray did have a great selection with coffee, hot chocolate and fruity teas but only two tea bags and I am definitely a PG Tips kind of girl. The same young lady I asked her name at this point Rhianne bought them to our room. The room was comfy and clean. Beds were lovely. Heating took a bit of working out but any normal person who is used to operating heating controls would probably have had no trouble. The plumbing was a little odd - using Saniflo toilets which do make a dreadful noise when you flush. Not great for those with aging bladders trying to pee quietly in the night then forgetting and flushing the loo! However one expects odd plumbing in a very old building. Breakfast was good - nice to have it cooked to order rather than a buffet which is often mediocre and cold. Unlikely to visit Bridgenorth again but if I did would happily return to the Falcon.

We decided to stay on the spur of the moment. The only room available was a studio at £165 per night inc breakfast. We were assured that it had a king bed (partly true, it was 5' wide but only 6'2" long), a kitchenette and an ensuite shower room. We didn't need or use the kitchenette (in reality a microwave and small fridge). The ensuite shower was a tiny cubicle with no soap dish and barely usable. The bed was uncomfortable. The place is simply decorated and fairly clean but there were two unsecured electric extension cables hanging loose and ceilings so low that it was hard to move around. Next time we'll be going to the Premier Inn at half the price for a better room and comfortable bed.

Visiting the area with friends, this wasn’t the hotel I’d originally wanted to book, as we all preferred to be at the same location. However I couldn’t get in there and rather fortuitously found the Falcon. It was an excellent stay, the decor fresh and modern, the room ready and spotlessly clean and the full English breakfast with local produce very tasty. The staff were attentive and helpful too. The price was fair and overall value for money. There was a minor ****** in that the shower head didn’t want to sit properly its holder so it squirted water all over the bathroom when first turned on but as the water was nice and hot and the cubicle spotlessly clean, it was soon forgotten. So an excellent stay and a place I’d definitely recommend. My friends however? Well apparently the hotel they’d booked in another part of town was a total letdown. How lucky I was!

What a great place to stay … fishing trip to seven and stayed for a couple of nights .. staff extremely friendly and helpful. Food was Indian but superb and different. Rooms where excellent and comfortable. I would recommend this hotel, it’s not overpriced and offers good old fashioned service which is not over the top .. Thanks for making the weekend memorable we are coming back

Stoped on my way to Shrewsbury and left amazed with the hotel. Amazing offer, beautiful rooms, great food, and incredible staff and owners.A place to visit and experience Bridgenorth to its fullest!Coming back definitely!

Stayed recently as a family of 4. On arrival it seemed lovely, the car parking was easy, the location is great, right near the river and a short walk to the shops and steam railway. The downstairs area is modern with a nice bar and restaurant. Super friendly, efficient & professional team. Made to feel really welcome. Our stay was good overall and breakfast was ok but nothing spectacular, but the room wasn’t great. It was a big room which is nice for a family of 4, but it needs work. The decor is bland, no curtains just blinds so you’re awake as soon as the sun comes up, and it’s noisy too being right by the road. There is inadequate storage, a broken standard lamp that kept falling over and was really heavy so a bit dangerous with kids, one bedside lamp didn’t have a bulb, the tv remote was missing, told it was stolen but not replaced for our stay. The bathroom is huge but really dated and doesn’t make the most of the space. The room wasn’t very clean in places such as the legs of the bedside cabinets, skirting boards etc which haven’t been dusted in a long while, the sheets were stained and had hairs on, there was a pair of false eyelashes in the middle of the bathroom floor. The kids single beds were really narrow so my son kept falling out. But there was a good selection of tea/coffee etc in the room and the complimentary bottled water was nice to have. We probably wouldn’t stay again because of the cleanliness which is a shame because otherwise it was a nice place.

Dear John and the Falcon Team Thank you from the wedding party for making this all so special. From the check-in to the high standards of customer services this has to be the place to stay and visit in Bridgnorth. I cannot augment more highly your meticulous staff on their service delivery and they are a credit to the company. Sending all our best wishes, Westley, Lee, and the rest of the wedding party

Stayed here on a business trip in the area and can’t fault the hotel for layout, cleanliness and amenities. I was running very late due to traffic but a couple of calls to the hotel in advance put my mind at ease that there wouldn’t be any issues checking in later than planned. On arrival I was greeted by a lovely chap (can’t recall his name but full praise) and given a good briefing on timings etc. before he guided me to my room, offering to carry my luggage. He described the security procedure for access very well before leaving me to my evening. The room was clean, comfortable with everything I needed. Comfortably bed. Plenty of tea and coffee and a lovely bath to soak in after a heavy travel from Kent. Thank you! A great experience with you guys.