Executive Inn

The hotel had to switch our room due to my post-op situation. The hotel was unable to return the room money and *******'s support email is NOT working. Ill never use ******* again!!!

I did not care for their insistence on taking a picture of my license. I have been told this is not allowed by state law. Both the clerk and some manager/owner type he called said at one point that it IS state law, but I don't think it is. The guy on the phone even said at one point this sentence, "Even if it isn't state law, it's our business policy." Well, he can't have such a policy if it is against the law! He didn't understand how people feel about this practice. If it is by law, ALL hotels and motels would do it, and I know for a fact they don't. I will never stay at this motel again and I will report them to the Illinois attorney general, to the BBB and plan to negatively review them on every review site possible.

The room was full of cockroaches the first one he used the excuse that the room had been locked up for a long time so he moved us to another building and in that building the drain was falling out the shelves on the walls were falling off the paper was peeling off the walls we still tried to suffer through it cuz he was not going to give us our money back woke up at 5:00 in the morning listening to them bang and carry on next door which is him and his family we had to hunt him down to get towels and he gave us three small towels for three people and did not take the garbage out of our room he pointed at the dumpster across the parking lot and says I was taking across the parking lot throw it away he didn't clean the room the entire time we was there we had a five nights I'm finally the third day I woke up to sing another cockroach on the wall so we packed up our stuff and we were going to leave we asked him if he could at least have a decency to refund us for the last two nights because seriously the rooms falling apart and there's bugs in it he refused he's very rude to women and the place is should be shut down it's disgusting. Because of that nasty place we had to spend the night in a laundromat washing our stuff and cleaning yourself to make sure none of his cockroaches tried coming home with us again avoid this place at all cost is disgusting

This is a $45 room in a $125 market. You get what you pay for.

The room was musty smelling, used bath towel on the floor behind door in bathroom. I want a refund because we didn’t even stay here!

This hotel should be inspected by the health depar**ent the rooms are unsanitary smell of mold. Sheets were not clean the room was generally dirty the dirt in the HVAC system was disgusting. I had to leave the hotel and find a new place to stay. I am filing for a full refund.

The room was nice and clean. when we came up we thaught it was closed. They need more open sign

It appears that they tried to update the room but when I adjusted the shower head it blew apart in my hand, there was no breakfast, and the cable tv didn't work. Not to mention the long check in time but it was close to the federal penitentiary so it makes visit convenient the air wored very well after the room got cooled down. The bed was comfortable but cleanliness was questionable, space is priced right for convenience

First off the first man that checked me didn’t understand I word I said and charged me for two rooms when I wanted one room with 2 beds like my reservation stated. Next we get to our room. The deadbolt is GONE and covered with duct tape, the door handle wasn’t set so it wiggles, smoke detector hanging from ceiling and there were no light shades to the lamps. I check out and other man, I think a manager tells me a refund is not possible and follows me out to my truck. Where I have my 19 year daughter. He was BEGGING for us to stay. Freaked my daughter out. Why would any place give a woman and her daughter a room with two locks that don’t work properly? I wasn’t expecting the Ritz, but I did expect to be safe.