Mitsui Garden Hotel Ueno - Tokyo Reviews
Mitsui Garden Hotel Ueno - Tokyo
3 Chome-19-7 Higashiueno, Tokyo, JapanView Hotel Details
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Mitsui Garden Hotel Ueno - Tokyo Guest Reviews
4.4/5
Very Good
518 Reviews
Verified reviewsLocation4.5
Amenities4.2
Service4.5
Cleanliness4.5
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All Reviews(518)
Positive reviews(503)
Reviews with photos/video(117)
Easy to get around(56)
Great service(46)
Clean and tidy(35)
Convenient for shopping(16)
Good sound insulation(12)
Close to metro(12)
Would stay again(11)
Many dining options(7)
Negative reviews(15)
Guest User
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Couples
3 Reviews
Very Good
Posted on Apr 26, 2024
Conveniently located near Ueno train station and transportation hub
Original TextTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno and posting a review. We are glad to hear that our central location met your needs.Our hotel is located near JR Ueno Station, which is convenient for traveling around Tokyo as it has access to multiple lines including the JR Line, Keisei Line, and Tokyo Metro Line.All of our staff will continue to strive to provide the best service to our customers. We hope to welcome you back soon.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Couples
2 Reviews
Outstanding
Posted on Apr 23, 2024
Convenient transportation and fast internet speed
Original TextTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for your feedback regarding your stay.We are relieved that you had a comfortable stay.All of our staff will continue to strive to provide our guests with a comfortable hotel stay.We look forward to welcoming you back on your next stay.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Superior Double Room - Non-Smoking
Stayed in Apr 2024
Friends
1 Reviews
Great
Posted on Apr 25, 2024
The location is very good, close to the subway station. I will choose the same hotel next time
Original TextTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are honored to receive such high praise for our hotel's location and services.Our hotel is located near Ueno Station, making it a convenient location for access to multiple lines including the JR Line, Keisei Line, and Tokyo Metro Line.We will continue to do our best to make your stay comfortable.We look forward to welcoming you back on your next stay.Mitsui Garden Hotel UenoAccommodation Manager
Jayelle Chng
Superior Queen Room - Non-Smoking
Stayed in Apr 2024
Couples
7 Reviews
Outstanding
Posted on Apr 25, 2024
Conveniently located right opposite the main station of Ueno. Also 2 minutes away from the nearest station entrance to Ueno station. Stayed here on our last 2 nights, as it was very convenient to get to the airport railway at ueno station. Ueno line is super convenient and can get to wherever you need to go. The check in process at the hotel was very fast and smooth. Service was extra awesome too. Would definitely choose to stay with Mitsui again on my next trip. The room good size, and can open all 3 of my large luggage without an issue.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno. We are very happy to hear that you were satisfied with your stay. As our customers have said, our hotel is conveniently located for access to Ueno Station and Narita Airport, so we hope that you will choose our hotel next time when you enjoy sightseeing in Tokyo.We would also like to thank you for your compliments regarding the hotel staff's response. The words we receive from our customers are the greatest source of encouragement for us. We will continue to strive to satisfy our customers based on the opinions we receive from our customers.We will continue to strive to improve our services so that you will be more satisfied. I look forward to meeting again.Mitsui Garden Hotel UenoAccommodation Manager
laus
Standard Twin - Non-Smoking
Stayed in Apr 2024
Family
23 Reviews
Posted on Apr 20, 2024
Although the hotel is not far from Ueno Station, it is difficult to push luggage up the overpass or take the underground passage without an elevator. The hotel's breakfast doesn't have many choices, and it's the same every day, which is boring.
Original TextTranslated by Google
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.There are several elevators around Ueno Station, but some are located in locations that are a little difficult to find.If you cannot find an elevator nearby, please feel free to contact us as we can assist you at the front desk.We are also sorry that the breakfast did not meet your expectations.We will share this with the restaurant staff and consider how we can deliver a menu that satisfies our customers.We apologize for the inconvenience, but we look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Couples
2 Reviews
Outstanding
Posted on Apr 20, 2024
The location of the hotel is extremely convenient! Very close to the subway station or JR line! There is a family Mart just a few steps away! The most important thing is that I rent a car and go to Mount Fuji in the next few days! The car rental agency is right next to the hotel! 🥳It’s really close and beautiful to go to Ueno Park and Ueno Zoo! 
Original TextTranslated by Google
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.We are very happy to hear that you enjoyed your stay with us.Our hotel is located near Ueno Station, making it convenient for sightseeing as you can use multiple lines such as the JR line, Keisei line, and Tokyo Metro line. There are also convenience stores and rental car shops near the hotel.Ueno Park also has an art museum and a zoo, so we recommend taking a walk on a sunny day.We will continue to do our best to satisfy everyone. We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Family
7 Reviews
Great
Posted on Apr 21, 2024
The room is clean and tidy, a few minutes away from Ueno Station and the park
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for your feedback regarding your stay.We are very happy to hear that you were satisfied with your stay.We are honored to receive your positive feedback regarding our location and rooms.All of our staff will continue to strive to provide our guests with a comfortable hotel stay.If you have a chance, please consider staying at our hotel again.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Day
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Couples
3 Reviews
Very Good
Posted on Apr 13, 2024
Good location & helpful staff
Response from Property: Thank you for your positive feedback regarding our hotel's good location and helpful staff. We are delighted to hear that you enjoyed your stay at Mitsui Garden Hotel Ueno.All of our staff will continue to work hard to provide the best service to our customers. We look forward to welcoming you back soon. Mitsui Garden Hotel UenoAccommodation Manager
Ng Sze Wan Monica
Superior Double Room - Non-Smoking
Stayed in Apr 2024
Business travelers
5 Reviews
Great
Posted on Apr 12, 2024
Very convenient, just opposite Ueno Station.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for posting your review.We are glad that you appreciated our location, which is one of our hotel's strengths, near Ueno Station.We will continue to strive to create an environment where everyone can spend their time comfortably, so we hope that you will choose our hotel the next time you come to Tokyo.We look forward to the day when we can meet again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Superior Queen Room - Non-Smoking
Stayed in Apr 2024
Couples
8 Reviews
Outstanding
Posted on Apr 11, 2024
There is nothing wrong with Japanese rooms except that they are small.
Original TextTranslated by Google
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We apologize for any inconvenience caused regarding your room.Our hotel offers rooms ranging from 18 m² moderate double to 25 m² superior twin.If you have the opportunity to stay with us next time, please use this as a reference.We will do our best to satisfy our customers.We look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
YiluxingA
Standard Twin - Non-Smoking
Stayed in Apr 2024
Friends
16 Reviews
Amazing
Posted on Apr 15, 2024
The room is small, convenient for travel, rich breakfast
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for taking your valuable time to provide us with your feedback after your stay.We are very happy that you appreciated our breakfast.However, we regret that the size of the room did not meet your expectations.We also have a recommended 25 square meter superior twin room available.We think you can use it with plenty of space, so I hope you will use it as a reference next time.We will continue to do our best to make your stay comfortable.We hope that you will use our hotel again the next time you come to Ueno.We look forward to meeting again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Queen Room - Non-Smoking
Stayed in Apr 2024
Family
1 Reviews
Outstanding
Posted on Apr 13, 2024
The location is great. You can take the Kyoto train directly from Narita Airport. It’s convenient for shopping. It’s very close to Ueno Park and Ameyoko Town. It’s very clean and cost-effective. Recommended!
Original TextTranslated by Google
Response from Property: Thank you for your positive review. We are delighted to hear that you satisfied with our convenient location. We would be happy if you could enjoy Ueno to the fullest using our hotel.We look forward to welcoming you back at Mitsui Garden Hotel Ueno. Mitsui Garden Hotel UenoAccommodation Manager
Xintiaohuiyi2010
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Solo travelers
17 Reviews
Outstanding
Posted on Apr 13, 2024
The room is big enough for one person. The sound insulation is very good. Even if the elevator is opposite, you can't hear any footsteps. This hotel also has a panda room, which I haven't booked yet. It's opposite Ueno Station, which has various Jr, Hibiya Line, and Ginza Lines. Transfer and get to Shibuya in 30 minutes. There are a lot of places to visit around, and it is very close to Ueno Zoo and Park. I will consider it next time!
Original TextTranslated by Google
Response from Property: Thank you for sharing your positive opinion to our hotel.We are glad that you appreciated the environment of our hotel.Also, as you said, our hotel is close to Ueno Station and tourist spots in Ueno, which is appreciated by many guests.We are looking forward to serving you.Mitsui Garden Hotel UenoAccommodation Manager
Limestreet
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Solo travelers
28 Reviews
Outstanding
Posted on Apr 8, 2024
It is near Ueno Onshi Park, which is convenient for cherry blossom viewing. The hotel is next to the Métro station, Ameyokocho and JR Ueno store are also 10 minutes' walk away. The customer service also personally sent me a storage room to my room. Thank you.
Original TextTranslated by Google
Response from Property: Thank you for staying at Mitsui Garden Ueno.We would like to thank you again for taking the time to share your thoughts on your stay with us.Ueno Onshi Park is usually crowded with visitors viewing cherry blossoms in spring. We are happy to hear that you were able to enjoy the cherry blossom viewing.We are glad to see that you were satisfied with the location of our hotel. We are also happy to receive your compliments regarding the staff's response. We will continue to make every effort to ensure that your stay with us is as comfortable as possible, and we will not be complacent with the positive feedback we have received this time.We sincerely look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
Sunny Pong
Moderate Double Room - Non-Smoking
Stayed in Apr 2024
Couples
2 Reviews
Great
Posted on Apr 14, 2024
The location is convenient, the airport Skyliner goes to Ueno, and it is a 1-minute walk from Exit 1 of metro Ueno Station.
The hotel is also very close to Yeono Park and Ameyoko Town, making it convenient for cherry blossom viewing and shopping.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno. We would like to thank you again for taking time out of your precious time to give us your feedback after your stay.We are pleased to hear that you are satisfied with the accessibility of our hotel. We are also glad to hear that you enjoyed the cherry blossom viewing and shopping.We will continue to make every effort to make your stay with us as comfortable as possible.We look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
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