Hotel Gracery Ginza

Given its prime location, you can't expect both spaciousness and a cheap price. The value for money is decent. However, the room felt stuffy and relied solely on the air conditioning, which created a stale smell, as if it had been closed up for a long time. I had to keep the AC on low. I'm unsure about the cleanliness of the duvet; my legs were incredibly itchy for the first half of the night. It only got better after I turned the AC much lower in the latter half. One of the pillows had a strong, hard-to-describe oily head smell. There was also a noticeable accumulation of dust in some corners. The service throughout was genuinely cold. Despite my fluent Japanese, there wasn't a single smile, which is quite unusual for Japan. Perhaps working in Ginza is truly exhausting. They didn't mention the complimentary beer and coffee that was advertised on Ctrip. Ms. Akiko at the front desk, this kind of service really isn't acceptable in the hospitality industry. If you feel so wronged by your job, maybe you should find a different one.

The location is very convenient, with super easy shopping nearby. However, this is the first time I've encountered a triple room where one of the beds was a sofa bed.

The breakfast every day was fantastic, a great way to start the day. The room size was also quite decent. The location in Ginza is excellent, and it's very convenient to get to the hotel from Haneda Airport via the Keikyu line. I would definitely stay here again if I have the chance.