A very satisfying experience, and also an impressive experience after coming to Xinjiang. When booking the room, there was a note saying that the room was booked for a honeymoon trip, and I hoped to simply decorate it. I didn't expect that Allen, the hotel front desk, would contact me one day in advance to inquire about the arrival time and decoration requirements for the next day, and even a pillow menu, which was very considerate and professional. On the day of check-in, I drove from Nalati and set off at 7 am. I thought I could arrive around 4 pm. As a result, there was a car accident on the national highway and it was blocked for 3 hours. It was already 3 pm, and there was no signal on the national highway. I took my lover's mobile phone to find a way to call and communicate with the hotel. The hotel also expressed great understanding and agreed to refund that night. We were relieved. After there was a signal, we contacted Allen in time and agreed to our request for delayed check-out. When we finally arrived, it was around 11:30 pm. Allen and several etiquette helped us decorate the room carefully, and there were delicious small cakes. It was a surprise. If you order takeout, there will be etiquette to deliver it to the room. The whole service is very professional and reassuring. Whether it is checking in or checking out, every staff member you meet has a good communication experience, and will naturally chat with you to relax you. Thank you very much for your hard work, which has added the most shining memory to our honeymoon!
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