Grand Wailea Resort Hotel & Spa, A Waldorf Astoria Resort

The gold diamond rating of this resort is just barely acceptable. The hardware and location may be five stars, and the service is at most four stars. The feeling of being reluctant started from the moment I stepped into the hotel. There was no doorman at the door, and no one was there to take care of it. You could just fumble around to find your way to the front desk. The front desk asked me eagerly if I wanted to spend an extra $400 per night to upgrade to the executive level. I said no, and she gave me a room on the lower floor that had no sunlight in the afternoon. I booked a deluxe room with sea view! And it is currently off-season and I can't stay full. Later, after my negotiation, I reluctantly changed to the 7th floor. When I asked for a higher room, I was told that it would be available in two days. But we changed a front desk the next day and the experience was much better. We were able to move to the 9th floor smoothly. The scenery was completely different this time, and we could see the sunset directly. In summary, I found that the hotel is too large, and basically does not actively provide service or does not provide service. Everything has to be done by yourself. The level of employees is uneven. If you meet an employee who is willing to serve, you can communicate. If you meet someone who does not want to serve, you have to find a way yourself, which is to communicate with other employees. The room itself is good, large enough, clean, and in line with expectations. But we also saw some strange things in the public areas. For example, there were some discarded lunch boxes on the display table at the elevator entrance on the 9th floor for two days, and discarded pool towels on another day. We were all shocked. The pool management procedures are strict, and you have to wear a wristband every day. You can basically find lounges next to the adult pool, which is better than expected. The pool is heated, the water temperature is very high, and there are two massage pools with higher temperatures on the side. But the water slide connecting several pools at the grotto pool is closed, and it is a bit disappointing that it cannot be used. It should be very fun if it can be used. The most outstanding thing about the hotel is the beach. The sand is fine and there are no stones. The water is clear and the waves are flat. The depth is appropriate. It is facing the sunset. It is indeed a first-class beach. Although it is a public beach, it seems that only Four Seasons and Waldorf have direct access to the beach. The path along the beach is beautiful and you can walk every day. We would go back and forth between the beach and the pool every day. It is this beach that makes me think that the hotel is worth the money. The restaurant is expensive, and the dinner dishes are neither good nor bad. There is no cost-effectiveness. For lunch, you can order some pizza and sandwiches, which are pretty much the same. Later, we strolled to the nearby shopping mall and the Four Seasons next door for dinner. It costs the same, so we decided to go to a place with good value for money or good service. In comparison, the Four Seasons' dishes, scenery and service are all good, and the price is acceptable. Every hotel on the island has a local style performance dinner luau, and the Waldorf seems to have three shows a week. We originally wanted to participate. But one night when we passed by the performance venue, there was just no atmosphere in that section. The dining tables were all long tables for 8 people, which was similar to an open-air cafeteria. The lowest price for the back table was $275 per person, which was equivalent to a main hall seat in a top opera house. It was not cost-effective, so we gave up. Finally, Ctrip wrote on the hotel page that Chinese treatment is provided. I don't know what it means? If it is for language, just indicate that there is Chinese service. As tourists, we don't like to be treated differently because of personal background. What we value is consistent well-trained service and professional and efficient communication.

The facilities were clean and it was a very nice stay. I wish the restaurant was a little better.

The hotel rooms are huge and the swimming pool is great. The staff at the front desk are very friendly and make you feel at home. The room is really not cheap, more than 6000 a night. The cost in Maui is too high

The best facilities service was good. The terrace was spacious and the ocean view was fantastic.