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Pan Pacific Whistler Village Centre
4.6/5105 Reviews

Pan Pacific Whistler Village Centre

Whistler|2.4km from Scandinave Spa Whistler
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Explore Guest Reviews of Hotels in Whistler

Searching for hotels near Scandinave Spa Whistler? Compare room rates and reviews to find your ideal stay.
Pinnacle Hotel Whistler
4.2/5114 Reviews
Welcoming staff, comfortable bed, and the large jacuzzi tub was just what I needed. I only stayed one night, but the kitchen seemed like it would be functional and nice if staying longer. Furnishing and decor a little outdated, if that matters to you (doesn't to me). The room was quiet and I found my stay restful.
Fairmont Chateau Whistler
4.3/5118 Reviews
The hotel facilities are pretty good, but it's a very bad experience. I wasted 40 minutes checking in. No apology or compensation.
Whistler Blackcomb VR at Town Plaza
3.9/520 Reviews
Deer Lodge unit 216: Okay, won’t stay again. The building is older, the unit is okay. There is NO central air, a mobile unit was in the bedroom but that did not adequately cool the living area. The AC was not on to cool the unit in advance (after stating our arrival). Towel supply - only 3 face clothes and still had mascara stains on one. Toilet Paper - < 3 rolls for three days for three woman. Small rolls of TP. Cleanliness - dust bunnies in corners. Bedding was tossed into closet, not folded. Unit IS well stocked in kitchen. The pool are is nice. The pool could have been cleaner one day and was good the second day. The floor was ver slippery and people were slipping. However, our response is due to the fact we called and requested more toilet paper, face cloths and soap (2 small provided). This resulted in receiving two phone calls asking if we checked under the sink for face cloths. The second call was saying that the owner said there was adequate T.P. We were questioned about how much we needed and there was adequate amounts supplied. My RESPONSE to the person calling was I understood he was not the problem and I was not going to defend what we required and we would purchase our own supplies. This is the reason for a negative review. Customer service is not great!
Four Seasons Resort Whistler
4.7/5112 Reviews
When I booked, I thought of a five-star hotel, and the reviews from previous stays were also very favorable. So I decided to pick it up as a two-day one-day trip to celebrate our anniversary. It is commendable that the service attitude is very good, which makes up for other shortcomings. Open the door and enter the hotel room. Of course, you can visit the surroundings. There are showers, bathtubs, cloakrooms, and terraces...all of which are spacious and comfortable. Hotel facilities include fitness room, ball room, swimming pool... and free 2-hour bicycle rental. However, in a five-star hotel, it is unimaginable that the spouts of the kettles in the rooms are full of fluffy scorpions. Maybe the people who stay in the room never use them, and the waiters ignore them. They go to the swimming pool. The small swimming pool is one-third of the pool𥚃 All the branches and leaves on the surface have no intention of falling into the water, so I had to soak in the water in the small pool with massage function. If you look closely, the water is spraying, so you don't fall into the water. Sitting on a low plane, you can see a lot of leaves floating on the water. Will not choose to stay again.
Hilton Grand Vacations Club Whistler
4.2/567 Reviews
We went to Whistler Christmas time pre-COVID. They had a booth where they were giving presentations for an Embarc time share where you could give a deposit for a time share presentation and they would give you a 4-night, 3 days stay at a hotel pretty much in the Whistler village next to the slopes as well as some sort of credit. We paid $199 Canadian for this package. Got an email with our reciept and an email with the voucher shortly thereafter. I gave them all my details (name, phone number, address, etc.) and after the initial receipt that was emailed to me, I never heard back again. Then COVID took place and Canada basically closed its borders for ”a few weeks” that turned into more than 2 years for people from the US who didn't have compelling reason (visiting family, travelling to Alaska, etc.). Tried calling several times, never got through because of extremely long wait times. Not once did we get any communication (despite them having our contact info). When I did call, they said I had opted out of communication (which I had not) and in the background they had been extending my voucher's expiration date as the pandemic continued. Again, no communication of any kind that this was taking place, and as I had an essential worker in the house, this wasn't entirely a priority. So when I did call to redeem my voucher, I was told that it had expired and I would need to pay more to use it and if i did pay more, I had to use it by the end of this calendar year. I know it goes without saying that you should be cautious about time shares and how they are sold, but this entire experience has definitely turned me off from Embarc as a company.
Summit Lodge Whistler Hotel by Paradox
4.5/5107 Reviews
There are many good accommodations in Whistler town. I chose this one because of their decoration style, which is more artistic, and it is true! 1. The decoration is quite artistic, and the room layout is also very thoughtful, including a diy doll put on; a small animal on the bed when returning to the hotel; a little yellow duck on the side of the bathtub... Very interesting 2. There is a map of the town at the front desk, and the service staff will be very enthusiastic to introduce you to several service points in the town, and will also help you inquire about some activity items you want to know 3. Our double bed room is facing the street, it is quiet outside, but the sound insulation of the door is average, and the sound in the corridor will be clearer. 4. Slippers need to be brought by yourself. The smell of the three-piece bathroom set is very special. I like it 5. The hotel is in a good location. It takes about 10 minutes to walk to the cable car point, and the Olympic Fifth Ring Plaza is 1-2 minutes away. There are many choices for dining in the surrounding area. Of course, it is very convenient to walk to the center of the town and the surrounding area. 6. The hotel has its own parking lot, 21 Canadian dollars/night, and tax is added during settlement... Is a favorite hotel, recommended!

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