Yew Resort Wuxi

I don't know if this hotel is a five-star hotel, but this hotel is the worst hotel I have ever stayed in, no one (ps: I only stay in five-star hotels, not to show off my wealth, but to say that I am a germaphobe). I stayed for four days, and all the situations are as follows: 1: Let's talk about the security outside the hotel first. Anyway, they won't say hello to you when they see you, not to mention that they never help you open the car door and take your luggage. The first bad review is for all security personnel. I always carry four large suitcases by myself. Passers-by will help me, right? 2: The service staff at the front desk never smiles, answers irrelevant questions, and says on their faces: No strangers allowed. My family runs a hotel, and I know a little about hotel management training. Needless to say, it is better than foreign training. This level of three-star hotels is better than him. 3: Details of water delivery: First, I added water once and asked for three bottles. Is this not too much? As a result, two bottles of ice dew were delivered. The second time I asked to change the water and didn't want this brand, the service staff replied by phone: We only have this brand. I replied loudly: Then the brand I just sent is not ice dew, and the service staff said that I will send you two bottles. Then I asked for more water. The front desk staff said to me arrogantly: We have to pay more if we exceed four bottles. I said that I always exceed four bottles, but they didn't charge me. The front desk staff said that I would send you two bottles first. The hotel's rule is to save as much as possible? I have never seen such a stingy hotel. 4: Cleaning aunt: I was confused when I returned to the hotel on the second day of my stay. All the disposable toothbrushes, shower caps, etc. were not refilled for me, not to mention other tea bags. The pillows on the bed were also put on the top of the wardrobe. How did you know that I didn't need pillows? I didn't ask a question. Even when I opened the door in the morning and met the cleaning aunt, I never said hello and goodbye. I always pretended not to see it. 5: Business people also frequent this hotel. I believe that everyone stays here for convenience and because there are no other good hotels around, but all the service staff of this hotel are indifferent and pretend not to see the guests. Summary: Everyone don't need to stay in this hotel, it is really very bad. I have never given a bad review to any hotel, but this hotel is really the kind that provokes guests. It is better to stay in Home Inn than to stay in this kind of hotel. The owner of the hotel should also pay attention to the training of employees. Not only do they have low quality, but they are all white-collar workers. Everything you said is true, I have never been so angry, and this bad review will not be deleted!

A hotel with good value for money. It is suitable for business trips and tourism. The rooms are clean and tidy. The layout is very warm. Xiao Gao, the front desk clerk who checked in, was also very patient. I will choose here next time.

I like this hotel very much. They also provide children's supplies when bringing children out. Xiao Yan at the front desk is also very friendly. The breakfast is rich in variety and balanced in nutrition.

The hotel is very comfortable to stay in, and it feels like a state guesthouse. I just think it should be more up-to-date, and it needs hair conditioner. I hope the front desk can provide toothpicks and dental floss. It would be better if it was younger in small details. The hotel services are super good

I like this Chinese-style hotel very much. The breakfast is quite rich. The front desk lady Xiaoji is very enthusiastic and introduced the hotel's facilities and surrounding attractions. The experience is good👍

The hotel is large, the environment is beautiful and quiet, the front desk Xiao Cheng's service is very good, and breakfast is also provided

I stayed for another night and it was still good. If there is a flaw, it is that the staff's smiles and body language need to be improved. Compared with other star-rated hotels, it does not meet professional standards. It is often just a hello, which is a superficial feeling. Of course, this is already excellent.

The environment is beautiful and very suitable for a relaxing vacation. There is a swimming pool, chess and card room and KTV. The waterfront platform is also very good. It would be better if the breakfast was richer!

I usually choose to stay at Shanzhuang when I travel. The environment is OK and the hotel is big, but the location is a little off. The staff are all OK. Xiao Hou at the front desk checked me in quickly and gave me breakfast, which was OK. Xiao Hu at the lobby was also nice. The room was big enough and the hygiene was good.