Atour X Hotel Wuxi New District Taihu Avenue

Atour X Hotel Wuxi New District Taihu Avenue Reviews

Atour X Hotel Wuxi New District Taihu Avenue

Building 1 of New Area Columbus Square, No.282 Changjiang North Road, Wuxi, ChinaView Hotel Details
Atour X Hotel Wuxi New District Taihu Avenue
Atour X Hotel Wuxi New District Taihu AvenueAtour X Hotel Wuxi New District Taihu AvenueAtour X Hotel Wuxi New District Taihu Avenue
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Atour X Hotel Wuxi New District Taihu Avenue Guest Reviews

4.7/5
Amazing
1374 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1374)
Positive reviews(1350)
Reviews with photos/video(156)
Easy to get around(132)
Delicious breakfast(131)
Friendly front desk staff(118)
Close to metro(61)
Convenient parking(56)
Perfect for business trips(32)
Large bathroom(7)
Negative reviews(24)
Anonymous User
Superior Room (2 beds)
Stayed in 2023年12月
Friends
50 review
4.0/5
Very Good
Posted on 2024年1月1日
The hotel overall is satisfactory but the warm heating/air conditioning cannot be adjusted ourselves, which makes us very hot at night.
Response from Property: Atour is the first humanistic hotel in China. It has been improving and progressing. Atour attaches great importance to the suggestions and encouragement of every guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. I wish you a happy life and smooth sailing~~
Guest User
Executive Double Room
Stayed in 2024年4月
Business travelers
1 review
2.8/5
Posted on 2024年4月21日
How can I put it? The air conditioning in the executive suite didn't cool at all. It was so hot with just a little breeze. The overall accommodation experience was not as good as that of an ordinary economy hotel. There was water on the floor of the bathroom when I checked in. This was unimaginable. However, the attitude of the front desk was very good and the service was good. It was just that the suites in the hotel were hard to describe.
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the change~
Guest User
Superior Double Room
Stayed in 2024年4月
Business travelers
16 review
4.0/5
Very Good
Posted on 2024年5月10日
There is no door to the toilet and shower room, which affects sleep after daybreak. The picture was taken at 6am. If you have requirements for light, I don't recommend this room type. It doesn't matter if you have a good sleep.
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. We are also actively improving the hardware deficiencies. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the changes~
ERIC
Superior Double Room
Stayed in 2024年4月
Business travelers
12 review
5.0/5
Outstanding
Posted on 2024年4月17日
Atour is as good as ever. I like their beds and pillows the most. I sleep very comfortably. I bought them all. Better than many five-star hotels
Original TextTranslated by Google
Response from Property: Dear Duo fans, I am very happy to see your comments. Duoerjia is lucky to have dedicated staff, and it is a blessing to have thoughtful guests like you. Duoerjia has always been committed to bringing high-quality accommodation service experience to every guest. Satisfaction is only the starting point, and surprise and touching are the accommodation experience of Duoerjia. It can become simple but extraordinary. I hope that Duoerjia can always accompany you on your journey. I look forward to meeting you again, and wish you a happy life and everything goes well!
Boboovo。
Executive Double Room
Stayed in 2024年4月
Family
37 review
1.0/5
Posted on 2024年4月5日
Please read to the end! I booked this hotel because it was newly renovated a few years ago and it has a high rating. In addition, I often stayed in various Atour hotels before. But this one has an Atour X, but it has nothing to do with X. First, parking spaces are tight and you have to rely on luck to park. Second, have you heard that hotel air conditioners can be used in different seasons? There is no air conditioner available now. I can only endure the cold. If it's hot, I just need to see if there is wind when I open the window. After all, it's only more than 800 yuan a night. It's not a 10,000 yuan a night hotel that doesn't deserve air conditioning. Third, the decoration is very old. I personally guess that it was simply renovated after accepting a hotel. The hygiene is very poor. The first picture is the blood of an unknown creature. Don't come if you are afraid of ghosts. The second picture is the hygiene. It's all gray. The third picture is the air conditioner. I swear I have never seen such an old-fashioned central air conditioner in my life. May I ask if the money the hotel spends on installing this air conditioner that is similar to preventing it from being turned on is enough to save you electricity money? Finally, this Atour is not even as good as Home Inn. Of course, the room is big and the breakfast is acceptable. As for the price, the real Atour x can be worth more than 800 yuan, while the rooms of this store are only 200 to 300 yuan or less. Finally, I would like to say to the boss of this store that you should find professional employees for your hotel. If you find someone who is unskilled in the business and has a stern face, you will be out of business sooner or later. You should keep this kind of employee at home!
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the change~
Guest User
Superior Double Room
Stayed in 2024年3月
Couples
4 review
4.2/5
Very Good
Posted on 2024年3月21日
Ctrip has room upgrades. When I checked in, I was directly upgraded to a suite. The service attitude was good, but the room was the last room. I called to ask and was told that this room type only had the last room and the first room. Haha, the facilities are a bit old, and the cleaning is average. The environment is given 5 points because it is really close to the subway station, only 70 meters away, and it is very convenient for travel. You can use it as a reference
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the change~
Guest User
Superior Room (2 beds)
Stayed in 2024年3月
Friends
6 review
4.7/5
Amazing
Posted on 2024年3月19日
Clean and tidy, good hygiene, good front desk service, complete facilities The soundproofing is a little bad at night, you can hear the sound of cars on the road in the building block room
Original TextTranslated by Google
Response from Property: Like is the first sight, love is the long-lasting love. When you come, I think you will not leave. When you leave, I believe you will come again. The happiest time is the company you give me and the promise to come again next time. I have lived my whole life just to meet you. When the moon is full, I will wait for you to come back. The stars have moved, the spring and autumn have passed, and I have been looking forward to it. When will you appear again?
Guest User
Superior Double Room
Stayed in 2024年2月
Business travelers
12 review
2.7/5
Posted on 2024年3月8日
There are many varieties of breakfast, including special dishes such as tofu pudding. There are subways and buses at the entrance of the hotel, which is convenient for travelers. Hotel services are OK. Ordinary king-size rooms do not provide drinks other than purified water, and do not provide drip coffee. But the front desk said that if you need it, you can find him. It's quite considerate. The room environment is poor, the toilet is not cleaned, and there are hairs in it. The quilt on the bed is clocked in, and there are hairs and black dirt on the sheets. When I was about to take the hair dryer, I found that the dust on the cabinet below was all webbed, which was too dirty and disgusting. The faucet was also loose, and it felt like it was about to rust. I saw that the year was not long ago and I booked it, so I didn't have a good impression.
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. We are also actively improving the hardware deficiencies. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the changes~
Anonymous User
Superior Room (2 beds)
Stayed in 2024年2月
Other
3 review
3.0/5
Posted on 2024年3月14日
I drove there by myself. There was almost no space on the ground. The underground garage was dirty and there was no obvious sign. I couldn't find the hotel entrance. When I got to the hotel, except for the clean lobby, I couldn't believe that this was Atour. The acquired hotel was slightly renovated, and the facilities were very old. It was really the worst Atour I had ever stayed in. The only advantage was that the transportation location was good, there was a subway next to it, and there was a large supermarket. I won't consider it again in the future.
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. We are also actively improving the hardware deficiencies. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the changes~
Guest User
Superior Room (2 beds)
Stayed in 2024年2月
Family
1 review
1.0/5
Posted on 2024年2月12日
The lobby is very dirty. We were supposed to check in at 2 o'clock, but when we arrived at 5 o'clock, the room was not ready yet. This can all wait, it doesn't matter. The room temperature was 27 degrees at night. The children kept making noises and I couldn't sleep at all. Later, I called the front desk and was told that there was no way to deal with it and there were no rooms to change. I could only open the door and windows for ventilation. In the end, there was no way to ventilate the temperature for an hour before it dropped to 27 degrees. It’s 25 degrees. I’ve stayed in so many hotels and I’ve never seen anything like this. The main response I received was that there was no solution! well! ! ! ! This is my first time giving a negative review to someone else!
Original TextTranslated by Google
Response from Property: Dear Duoyou, I'm sorry that I couldn't bring you a satisfactory stay experience. Atour X Hotel, Taihu Avenue, Wuxi New District, is a hotel with the theme of tea culture. The 15th floor of the hotel provides guests with a free tea tasting experience. , I believe you will have a great change in our opinion. We are also actively improving the deficiencies in hardware. Atour attaches great importance to the suggestions and encouragement of each guest. We are very sorry that we were unable to give you a satisfactory stay experience this time. If we can meet again, we are all ears to listen to all opinions and strive to do our best. I will give you a satisfactory stay experience and look forward to meeting you again after the changes~
Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Family
7 review
5.0/5
Outstanding
Posted on 2024年1月31日
The room is clean and tidy. There are parking spaces above and below ground. The underground garage is a bit difficult to park. The breakfast is rich and tastes OK. The service is warm and thoughtful, and the delivery is fast. There are many places to eat around, and the subway is also close, just a few minutes walk away, making travel convenient.
Original TextTranslated by Google
6/9
Response from Property: Your satisfaction is the unremitting pursuit of our Atour people. The value of Atour people is "customer first, reject mediocrity". The hotel provides you with a complete rest and recharge with a natural, fresh, elegant and open space, so that you can relax and have a pleasant experience without pressure during your stay! Atour people are looking forward to your next date!
Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Family
5 review
4.0/5
Very Good
Posted on 2024年3月22日
The hotel room is spacious, clean and tidy, and the comfort is OK. The only thing I am not satisfied with is that there is no toilet in the hotel lobby. I hope these necessary facilities can be improved.
Original TextTranslated by Google
Response from Property: Dear friends, we are sorry that we failed to bring you a satisfactory stay experience. Atour Hotel X, Taihu Avenue, Wuxi New District, is a hotel with tea culture as its theme. The 15th floor of the hotel provides guests with a free tea tasting experience. I believe you will definitely have a great change in your impression of us. Atour attaches great importance to the suggestions and encouragement of each guest. It is a pity that we failed to give you a satisfactory stay experience this time. If we can meet again, we will listen to all your opinions and strive to give you a satisfactory stay experience. We look forward to meeting you again after the change~
Guest User
Guestroom (Double bed)
Stayed in 2023年12月
Business travelers
17 review
5.0/5
Outstanding
Posted on 2024年1月3日
The room was clean and the service was good. There is a subway station nearby, with convenient transportation and complete facilities. The counter service is very considerate. Very comfortable to stay. I will still choose here next time I go to Wuxi.
Original TextTranslated by Google
Response from Property: A beautiful day starts with a good review. Seeing you praise every advantage of Duoer so attentively, Duoer is grateful. It is precisely because of the support of guests like you that Duoer has more motivation to do better and provide better services to more guests. Your encouragement is Duoer's motivation to move forward. Duoer will definitely keep it up. I look forward to meeting you again. Please remember to come home often!
ZhangxiaojinA
Superior Double Room
Stayed in 2023年12月
Couples
4 review
5.0/5
Outstanding
Posted on 2023年12月30日
The room is nice and the location is very good. It is convenient for travel. There are RT-Mart, Heytea and Luckin Coffee next to it! The attitude of the brother and sister at the front desk is also great. They also gave a small gift when checking out, which is very thoughtful!
Original TextTranslated by Google
Response from Property: Thank you for your comments on Duoer. Your satisfaction with Duoer is the driving force for Duoer's progress. Not forgetting the original intention is the essence of Duoer's service. Everything is to make Atour a lifestyle. We look forward to your next visit. Duoer is waiting for you. See you then!
Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Family
2 review
5.0/5
Outstanding
Posted on 2024年4月6日
The room was clean and tidy
Original TextTranslated by Google
Response from Property: Duoer is serious about running a hotel and serves every user with heart. Duoer wants to bring the best experience to users, which is the care and concern from friends, so that you will not feel lonely even in a strange city. When you are away from home, Duoer is your family. May every journey of yours be a warm memory.