JW Marriott Xi'an Southwest

The hotel has a good environment and a superior location. There are shopping malls and supermarkets around, which is very convenient. The front desk service is warm and thoughtful. Here I would like to thank the front desk beauty Cassie and the manager Charles. The hotel must treat and encourage the two employees more~~ The two make people feel at home. The staff is very dedicated and can handle problems in a timely manner, and put themselves in the shoes of the guests. In short, it is a very satisfactory stay experience. The waiters are very enthusiastic, the room attendants come to the room to handle the problems in a timely manner, the hygiene is also very clean, the hotel environment is good, the room supplies are complete, the towels and quilts are also very clean, and it is very safe to live.

Charles Chen at the front desk was very friendly and kind. The guy who helped us with our luggage also introduced the hotel facilities to us. He was very friendly. The room was clean, especially the bathroom was of high standard. The toiletries were comfortable to use, and the fragrance in the lobby smelled very relaxing. There were four sets of towels, which were very clean and fluffy. There was a bathtub and a separate shower. And the details were handled very well - the mirror next to the bathtub and the mirror on the sink were heated and demisted, and they were very clear after taking a shower. The toilet was very clean, good reviews. The breakfast buffet has many varieties, freshly made noodles, and omeletstation, all of which are delicious. In addition to regular drinks, there are some hot Chinese health drinks such as red dates and lotus seeds, corn juice and purple sweet potato yam. A cup in the morning is very nourishing. We also used the executive lounge, which had afternoon tea and a good environment. It is on the 30th floor. The only thing that needs urgent improvement is that the hotel does not have robots and the number of plastic pillows is small. I hope it will be strengthened!

The feeling and experience of this stay are particularly good. The service of the staff is warm, patient, and full of smiles. Thumbs up for them👍The hotel is also located in prime time, and the Chinese restaurant is also super delicious! Thank you Lisa Etta and a room service staff who is very patient in answering any questions I have every time I call. I don’t remember his name, it seems to be Xiao Zhai (transliteration)🥂

The corner room of the hotel we stayed in had a 360-degree view, and it was a real pleasure to lie in the bathtub and look at the sky outside. Etta, who checked us in, had a gentle voice, was very enthusiastic and professional. The design of the hotel was simple and generous, and the room was very high, which was not depressing and gave people a sense of relaxation. During the stay, Miss Ann called to inquire about the room's accommodation and was very patient in solving the difficulties encountered during the stay. The hotel was also convenient for travel. I will book here next time.

First of all, the appearance of the hotel is very luxurious. Entering the lobby gives me a low-key and elegant feeling. The service staff Lisa greets me very warmly and kindly in the lobby. Before arriving at the store, I asked Lisa about the surrounding attractions and special food. She explained to me very considerately, which made people feel very comfortable. Lisa's service is really thoughtful! The team service is also very conscious, with a good image, good temperament, high quality, standard Mandarin, very professional, and able to deal with various guests. Special thanks to her! After checking in, the room is very a**ospheric, the mattress is also very comfortable, the bathroom bathtub is also very clean, the staff are very professional and skilled in dealing with various inquiries, handling problems very well, and can provide services to guests in a timely manner. The hotel's catering is also very good, which adds a lot of color to my trip.

The location of the hotel is very good and very easy to find. The scenery is also very nice. The service of Lisa at the front desk is also excellent. She was very caring during the stay. It was a good trip 👍 and I will come again 👍