Hyatt Regency Xi'an Reviews

Name: Hyatt Regency Xi'an
Address: No. 988 Qujiangchi East Road, Xi'an, China, No. 988 Qujiangchi East Road, Mainland, China
Rating: 4.7

Hyatt Regency Xi'an

No. 988 Qujiangchi East Road, Xi'an, ChinaView Hotel Details

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1 night

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Rooms and Guests

Hyatt Regency Xi'an Guest Reviews

4.7/5

Amazing

1953 review

Verified reviews

Location4.8

Amenities4.7

Service4.7

Cleanliness4.7

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All Reviews(1953)

Positive reviews(1925)

Reviews with photos/video(826)

Classy environment(372)

Friendly front desk staff(163)

Delicious breakfast(120)

Great location(42)

Secluded lake view(34)

Luxurious(18)

Delicious buffet(18)

Has rooms for families(15)

Negative reviews(28)

Bross88

Hyatt king room

Stayed in Apr 2024

Solo travelers

7 review

5.0/5

Outstanding

Posted on Apr 22, 2024

Great location, Good Sevices & Clean.

Guest User

Hyatt king room

Stayed in Mar 2024

Business travelers

12 review

4.0/5

Very Good

Posted on Apr 1, 2024

Good, close to the most popular places

Guest User

Hyatt king room

Stayed in Apr 2023

Business travelers

2 review

5.0/5

Outstanding

Posted on Apr 5, 2023

Really good service, Cindy, a cute reception lady she explained to me very patiently and dealt with late check-in and late check-out. Also, room was pretty with lake view. Lovely experience will do it again. Thanks Cindy as well.

Response from Property: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓

EMAD MOAZENI

Hyatt king room

Stayed in Jul 2023

Friends

6 review

4.7/5

Amazing

Posted on Jul 25, 2023

Very nice hotel just 24 hours Resturant not good

Response from Property: Dear Guest, Thank you for taking the time to review your stay at the Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. We regret to hear about your experience with our 24-hour restaurant. We strive to ensure that all our services are of the highest standards, and it seems like we missed the mark in this instance. Your feedback is invaluable and we will certainly look into this matter to improve our offerings. We hope that this experience will not deter you from choosing us again in the future. We look forward to welcoming you back to the Hyatt Regency Xi'an and providing you with a superior dining experience. Best Regards！

Melz

Hyatt twin room

Stayed in Jul 2022

Solo travelers

25 review

5.0/5

Outstanding

Posted on Jul 20, 2022

I’ve stayed at Hyatt Regency hotel a few times. It is always a pleasure! A lot of staff speaks English, everyone is so helpful and friendly. Rooms are clean and comfortable.

Guest User

Hyatt king room

Stayed in Jul 2021

Couples

1 review

5.0/5

Outstanding

Posted on Jul 30, 2021

very well

Nanfuliangyetingweiyan

Hyatt king room

Stayed in May 2024

Business travelers

8 review

5.0/5

Outstanding

Posted on May 29, 2024

It was a very satisfying stay. The front desk staff, icey, was very nice and provided great service. She also helped upgrade the room. The hotel is in a great location with free parking. The room was clean, well-equipped, comfortable and warm. The breakfast was rich and delicious with many varieties. I look forward to staying here next time!

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Guest User

Hyatt twin room

Stayed in May 2024

Family

3 review

5.0/5

Outstanding

Posted on May 26, 2024

The hotel has a beautiful environment, complete facilities and equipment, and a good location. It is around the Hibiscus Garden in the lobby. The hotel service is warm, especially Krystal is very enthusiastic when checking in and out. It makes people feel very good. I will come again next time! The buffet is also excellent, with a rich variety of fresh ingredients, and the staff is warm and thoughtful!

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Anonymous User

Hyatt twin room

Stayed in May 2024

Couples

2 review

5.0/5

Outstanding

Posted on May 30, 2024

Service: The service is very good. They called us one day in advance to inquire about the check-in time and other needs. We heard that our accents were from the south. They also prepared a humidifier for us in advance. Environment: The room is large. The hotel can directly access Nanhu Park. It is very convenient. It is also convenient to go to nearby shopping malls. It is very quiet and comfortable. Hyatt is the only choice for every business trip to Xi'an

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Wufalamiandexiaojiejie

Hyatt king room

Stayed in May 2024

Family

2 review

5.0/5

Outstanding

Posted on May 23, 2024

Kiki at the front desk was very welcoming. She gave souvenirs to the children when she saw them. The service was very good and I was very satisfied with the hotel. I will stay here again next time I come to Xi'an.

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Guest User

Hyatt twin room

Stayed in May 2024

Other

5 review

5.0/5

Outstanding

Posted on May 22, 2024

I passed through Xi'an on a self-driving tour and stayed at the Hyatt Regency Xi'an. The hotel facilities, environment and service were very good. I would like to thank the hotel front desk manager icey for helping me book a room that met my requirements. In addition, the breakfast and dinner at the Hyatt Regency were very good. It was a very good experience.

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Absenthe

Hyatt king room

Stayed in May 2024

Solo travelers

1 review

4.2/5

Very Good

Posted on May 20, 2024

The service was very enthusiastic. They would take the initiative to help with the luggage delivery to the room. The restaurant staff would also be very responsible in guiding us to our seats. I did not encounter the bad service situation in Xi'an as mentioned on the Internet. It may also be that Hyatt did a particularly good job. However, the hotel is indeed not very new. Many facilities in the room are not well cleaned, but the decoration is very distinctive. The room is very spacious and well lit. It is generally very clean. It is right next to Qujiang Lake and the scenery is still very good. It is very close to many attractions.

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Guest User

Hyatt king room

Stayed in May 2024

Friends

8 review

5.0/5

Outstanding

Posted on May 18, 2024

The decoration is very tasteful, the hotel is easy to find, parking is convenient, and transportation is convenient. Icey is very polite and enthusiastic to the guests. The room also helped to delay check-out. The room is very warm and clean, with complete toiletries, and the mattress is very comfortable to sleep on. It is very cost-effective!

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Guest User

Hyatt king room

Stayed in May 2024

Business travelers

4 review

5.0/5

Outstanding

Posted on May 15, 2024

The transportation is very convenient, the room is very comfortable, the charging is very soft, the air conditioning is very powerful, and the picture quality of the HDTV looks very good. The decoration style is relatively simple and clean. icey's service attitude is really super! I will come again next time

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Guest User

Hyatt king room

Stayed in May 2024

Couples

4 review

5.0/5

Outstanding

Posted on May 7, 2024

I love the hotel's decoration style, high-end luxury style, clean and tidy, and the front desk lady icey also gave me a small gift! Love it! Love it! The main hotel location is convenient, next to the square, great value for money, satisfied 👍, I will stay here when I come to Xi'an in the future [snickering]

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