To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All Reviews(471)
Positive reviews(406)
Reviews with photos/video(157)
Friendly front desk staff(50)
Quiet & comfortable(37)
Relaxing hot springs(28)
Convenient parking(27)
Shower difficult to use(24)
Great air circulation(24)
Close to metro(12)
Easy to call taxis(5)
Negative reviews(65)
Anonymous User
Cozy Queen Room
Stayed in May 2024
Solo travelers
2 review
0.5/5
Posted on May 5, 2024
The room was very poor. The first room I was given when I first checked in was one that had been occupied by someone else and had not been tidied up. Later, when I changed to a room, there were fly larvae and hair in the bathroom. During the May Day period, I made a reservation with a premium of RMB 500, and on the day of check-in, the room rate became 200 RMB per day. Everything from the environment to the experience to the price-performance ratio is very poor. Not worth it, not worth it.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing us with valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with perfect memories this time, and we look forward to making them up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!
zjpalice
Budget 2-bed Room
Stayed in Feb 2024
Family
3 review
1.0/5
Posted on Feb 11, 2024
The room does not match the picture. It is huge and small. There is no place to store luggage. The surrounding shops are not open and there is no food. I will never come here again. I give one point to the front desk for their good service attitude.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm sorry that I didn't give you a good stay experience, and thank you for your valuable feedback! We are sorry that we did not meet your expectations. We hope that you will book this hotel again and give us a chance to apologize to you. Looking forward to your visit again! All the staff of Shanshui Hotel look forward to your visit again! wish you a happy life!
Anonymous User
Budget Queen Room
Stayed in Aug 2023
Business travelers
1 review
1.0/5
Posted on Aug 25, 2023
The location of the hotel is very remote, it can be said that it is in the mountains in the city. The overall service level can only be called a hotel, not a hotel. The price of more than 300 yuan is really not worth it, and the price/performance ratio is very poor. I didn't experience any service throughout the whole process. The elevator didn't work when swiping the room card, the breakfast was sparse and greasy, and dust, dirt and watermarks that hadn't been wiped off for a long time could be seen on the mirrors in the room and bathroom. The soundproofing was poor. It was raining when I went there. There was a metal panel outside the room, so I couldn't sleep all night. I had to extend my stay because of training. I asked the front desk one day in advance that I could get a room, but I had to book it on Ctrip. I almost didn't have a room the next day. The experience was very bad, and the curtains couldn't even cover the light. All I can say is, for three hundred dollars, it’s better to stay in a four-star hotel outside.
Original TextTranslated by Google
Response from Property: Thank you for your review. We will definitely improve the environment and services to make your stay feel at ease. I wish you a pleasant journey and smooth work!
Guest User
Family Friendly Room
Stayed in Feb 2024
Family
1 review
1.5/5
Posted on Feb 19, 2024
I originally booked two nights, but canceled one night after checking in. The experience was very bad.
1: There are only 5 small pools in the hot spring. It is embarrassing when there are many people. They are basically unusable. Slippers, bath towels, and toiletries are not provided. The overall environment is also very old.
2 The swimming pool is not open
3 The room is small, not as big as the picture, and the sound insulation is very rubbish. The door is the most ordinary wooden door, and the sound insulation is almost non-existent.
4. The water pressure in the shower was low. I removed the nozzle, but it was barely cold. The water was hot and cold, and the water pressure was high and low.
5. I asked for an extra quilt and bath towel when I brought a child. I told the front desk but they didn’t give them to me in the end.
6. The room phone is broken and communication is impossible. It is very troublesome.
It feels like the customers of this hotel are basically tour groups. Two tour buses came to bring many passengers that day. The price/performance ratio is very average.
Hope everyone knows
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We attach great importance to the room and facility issues and staff service issues you mentioned and have reported that your valuable opinions are very important to us. We will forward them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to your visit again!
Anonymous User
Budget 2-bed Room
Stayed in Jan 2023
Family
12 review
2.5/5
Posted on Jan 24, 2023
The hygiene of the room was not good, there were urine stains on the toilet and dirt on the quilt. Disgusting.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us and we will send them to relevant depar**ents to improve service quality. Warm reminder: The hot springs of Shanshui Fangfang Hotel will be maintained regularly. Due to the epidemic, the maintenance is not done properly, which will cause you any inconvenience. We sincerely apologize for the inconvenience. If you come here next time, we hope you can book this hotel again and give us a chance. Come to apologize to you. Looking forward to your visit again!