"The room lighting was very dim, and some of the lights were broken and hadn't been fixed. There were hairs on the towels and an unknown soap in the bathroom. However, the front desk staff had a very good attitude."

"I checked into your hotel on September 6th, and as a five-star international brand under the Hyatt group, I was deeply disappointed with my stay. Throughout my visit, the issues exposed in your hotel's service standards and attention to detail were significantly below what I expect from the 'Andaz' brand. Firstly, the concierge service was severely lacking, and the parking experience was abysmal. When I arrived at the hotel by car, the concierge staff at the entrance were indifferent and seemingly inexperienced. When I inquired about parking, the first concierge was dismissive, merely instructing me to 'turn right out the gate,' which was unclear and led to me failing to find the car park. Upon returning and asking another concierge, I was told that the surface parking was full and that I needed to drive around the MixC complex to enter the underground garage from the back. However, the signage within the MixC underground car park was extremely confusing, with many通道 blocked. I spent nearly 40 minutes navigating the car park, asking multiple people for directions and even driving against traffic several times, before finally locating the hotel's parking area. For a five-star hotel, such an inconvenient parking process is unfathomable. The normal standard operation should include clear valet parking options, or at the very least, detailed parking instructions with maps and visuals. Your current arrangement not only fails to provide convenience but also caused significant distress and potential traffic safety hazards for guests. Secondly, the welcome fruit in the room was of poor quality and had spoiled. After checking in and entering my room, I ate an apple provided by the hotel. After one bite (thankfully I didn't swallow it), I discovered it was rotten. While welcome fruit may seem like a small gesture, it is a basic service that reflects the hotel's care and attention to guests. The presence of 'rotten fruit' severely violates basic food safety requirements and greatly damages the guest's first impression of the hotel. Thirdly, the concierge staff exhibited 'favoritism' or snobbish behavior. When I went out in the evening, I noticed that the ground-level concierge staff at the entrance seemed to be selectively screening guest vehicles, choosing who to offer the scarce surface parking spots to. This behavior of differential treatment based on vehicle class or guest appearance, even if sometimes heard of in some high-end luxury establishments overseas, is extremely inappropriate and smacks of commercialism for a brand positioned like Andaz. This conduct not only undermines the principle of fair service but also made waiting guests feel offended. In summary, the three issues mentioned above – from chaotic traffic flow planning and a lack of basic quality control to inadequate staff training – all point to clear operational and management flaws in your hotel. I chose Andaz for its unique taste and reliable service as a high-end brand under Hyatt, but this experience clearly fell short."

"Our stay was incredibly heartwarming. The front desk staff was fantastic; they proactively upgraded us to a room with a swing on the balcony, which absolutely delighted the kids. The hotel's location is super convenient – we could walk to Zhonghua City and Zhongshan Road, and it was only about a ten-minute ride to the Gulangyu Island ferry terminal. The housekeeping staff kept the room spotless and tidy, making our stay very comfortable and reassuring. Staying here, we really felt well taken care of. We'll definitely choose this hotel again next time we're in Xiamen!"

"The location is fantastic! Downstairs, there are restaurants featured on Dianping, and then you're right on Zhongshan Road. The breakfast was excellent, with different varieties each day. My absolute favorite part was that the toilet was smart!"

"The hotel was quite good, conveniently located close to both the airport and the train station. The room was clean and hygienic, and the front desk service was very attentive. The breakfast was also nice, I was quite satisfied."

"Clean and tidy. I booked the sea view room and can see 鼓浪屿 from the room and can see sunset too."

"Amenities: Has everything you need, disposable bath towels, kitchen, fridge, hairdryer. Cleanliness: Could be improved. Environment: Sea view, a mall right downstairs, convenient for food and drinks. Shapowei is just a few minutes away. Service: Decent."

"The location is absolutely fantastic! It's in the heart of Siming District, making getting around incredibly convenient. It's close to the BRT, and just a short distance from the Gulangyu ferry, Zhongshan Road, and the Eight Market. No detours needed for sightseeing, eating, or shopping. Definitely my top choice when visiting Xiamen!"

"The elevator runs smoothly and quietly, making it effortless to go up and down floors with a large suitcase. The room door has a security chain, which gave me peace of mind as a solo traveler. Overall, the value for money is outstanding for an airport-area hotel."