Anonymous User
This stay was conveniently located near Zhongshan Road, making it easy to get around. However, there are a few experiences I need to honestly feedback on for future guests' reference.
Firstly, the hotel advertises a laundry room, but it doesn't clearly state that laundry is a paid service. During my stay, I specifically asked the front desk if there was a charge, and they told me it was free. Only when I actually went to use it did I find out I needed to scan a QR code to pay. The inconsistency in information was a poor experience, and I have video and screenshots to prove it.
Secondly, the service attitude varied significantly among the front desk staff. Some employees were very kind, but one particular front desk agent was quite rude and even verbally abusive during our interaction, which made me feel very uncomfortable. I have video evidence of this as well.
Lastly, I had to fetch water myself from the front desk, and they seemed reluctant to deliver it. For the same price as hotels in tier-one cities, where other establishments offer excellent service, I don't understand why your hotel falls short.
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