Guest User
May 5, 2024
The check-in experience was very bad. We went to have breakfast a little late. When we got to the first floor, breakfast was almost collected. There were only a few steamed buns and spicy soup left. We saw that there was not much food left, so we were ready to leave. One of the remaining steamed buns was half-eaten, but the waiter insisted that we sit down to eat. My wife and I sat down and ate a few steamed buns and spicy soup. When we were ready to leave, the waiter told me that we only had one breakfast and had to pay another 88 RMB. I said, don’t I have a deposit? You can just deduct it directly. She took out her phone to show us that the previous guest had refunded a breakfast, meaning that I should transfer the money to her. I was not very satisfied with this breakfast in the first place, I said Just deduct the deposit, she asked me to sign. I told her that she just needed to deduct the deposit, but I didn't really want to sign it. She kept chasing me from the first floor to the sixth floor to ask me to sign it. When she saw that I didn't sign it, she went to ask my wife to sign it, which made things very unpleasant. Which hotel would chase people from the first floor to the sixth floor for a few dozen dollars, and follow them all the way to the door of the room? If the waiter asked me to sign directly, I would have signed it. Why did she ask me to pay it myself? I don't understand. Is this what a five-star hotel does? She chased guests from the first floor to the sixth floor. I told her that she just needed to deduct the deposit, but she still wouldn't give in. She doesn't feel ashamed, but I do. Please train this waiter well.
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