Guest User
December 24, 2023
This store is too dark! I am a postgraduate entrance examination student. I booked this hotel for two days on Ctrip.com and checked in at around 4:30 pm. Nothing in the room was used or moved. Then I found that the hotel was too crowded. It's far away and I want to change my itinerary. An hour later, I called the store and wanted to check out, but the store disagreed. Originally, I thought part of the reason was my fault and I could just refund the room fee for one day, but the store still didn't agree. It’s normal for people to have changes in their itinerary. Why can’t I check out? Then I applied to modify the order on the platform, but the store still failed many times and said that the platform did not allow the modification. After calling the platform, the customer service communicated with the store many times, but it turned out that the store owner (actually it was me) disagreed. . The customer service staff sympathized with my situation, but because they had a cooperative relationship with the store, it was difficult for them to take coercive measures.
I understand that other local companies in the same industry generally only deduct a small amount of liquidated damages. Moreover, the store's advertisement promised free cancellation before 20:00 after check-in. The result was still a strong refusal.
Would you dare to stay in a store that is full of lies and puts the blame on the platform? Remind everyone to be extremely careful when checking in!
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